Wilsons Casual & Patio Furn

★★★★☆

About Wilsons Casual & Patio Furn

Home & Garden

Home & Garden
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I was so impressed with the selection that this gem had, I was floored. I was redoing my pool area and sun porch and had no idea what to get. I was lucky enough to get waited on by the owner, who was so helpful. Not only did he take the

3
★★★★★

I was so impressed with the selection that this gem had, I was floored. I was redoing my pool area and sun porch and had no idea what to get. I was lucky enough to get waited on by the owner, who was so helpful. Not only did he take the

.

Back in October of 2010 I ordered (4) Adirondack Chairs. I cancelled the order within 12 hours, and was told that my credit card would be adjusted for a full refund. It is now February of 2011 and after at least 10 phone calls, each time

3
★★★★★

Back in October of 2010 I ordered (4) Adirondack Chairs. I cancelled the order within 12 hours, and was told that my credit card would be adjusted for a full refund. It is now February of 2011 and after at least 10 phone calls, each time

.

I was given bad information 2ce and drove out to Wilson's (2ce) expecting one thing and having to settle for another. The whole experience was a nightmare. The staff is nice but I think they are afraid of the owner. You know what they say about fish stinking from the head down.

0
★☆☆☆☆

I was given bad information 2ce and drove out to Wilson's (2ce) expecting one thing and having to settle for another. The whole experience was a nightmare. The staff is nice but I think they are afraid of the owner. You know what they say about fish stinking from the head down.

Cons: bad service

.

Having received a "On Sale" brocheur and in need of some furniture we took a drive to Berlin, Wilson's location.
When we began looking around, we were greeted by a pleasant sales associate (a tall woman) who seemed to be handling several customers. But it was downhill from there. As we walked around , no one seemed available and after a while a man can into the area but simply stared at us.( a Hello..maybe?) .When asked if he worked there, he acknowledged same (barely). He did direct us to what we were looking for and grudgingly off and on, provided some assistance.

After some deliberation, we asked a third associate for information and stood around for waiting for an answer. When she saw us she asked if she "could help us" ..as though she had forgotten why we were there. Although the answer to our question was "no", could we at least have been told that . To us, it just seemed typical of their operation.
At that point we decided to look elsewhere. We ended up spending 3X what we had planned because the second store seemed 3X more interested in helping us.
Wilson's has a nice selection of merchandise, that is very true. However, I don't think that they have improved their customer service very much since the review provided in 2005 (as below. ) And in this economy, I would think they would want to do better..esp. considering the seasonal type of business they are.

1
★★☆☆☆

Having received a "On Sale" brocheur and in need of some furniture we took a drive to Berlin, Wilson's location.
When we began looking around, we were greeted by a pleasant sales associate (a tall woman) who seemed to be handling several customers. But it was downhill from there. As we walked around , no one seemed available and after a while a man can into the area but simply stared at us.( a Hello..maybe?) .When asked if he worked there, he acknowledged same (barely). He did direct us to what we were looking for and grudgingly off and on, provided some assistance.

After some deliberation, we asked a third associate for information and stood around for waiting for an answer. When she saw us she asked if she "could help us" ..as though she had forgotten why we were there. Although the answer to our question was "no", could we at least have been told that . To us, it just seemed typical of their operation.
At that point we decided to look elsewhere. We ended up spending 3X what we had planned because the second store seemed 3X more interested in helping us.
Wilson's has a nice selection of merchandise, that is very true. However, I don't think that they have improved their customer service very much since the review provided in 2005 (as below. ) And in this economy, I would think they would want to do better..esp. considering the seasonal type of business they are.

Pros: A good selection of merchandise.

Cons: Need customer service training.

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This is a great place to go to look for casual outdoor furniture and patio furnishings. Teak wood, Cedar and iron furniture make the variety worth the trip. Quality built.

4
★★★★☆

This is a great place to go to look for casual outdoor furniture and patio furnishings. Teak wood, Cedar and iron furniture make the variety worth the trip. Quality built.

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.

I have visited Wilson's several times and have found the staff to be extremely helpful and sincere. Their selection is awesome and so it makes shopping for casual furniture very easy.
I recently purchased some accessories that were on sale and they even accepted an offer I made on one piece that I felt was very fair!
The place has the best selection I have ever seen under one roof! They are a bit more expensive than say, the box stores, but they have pieces that I've never seen at any box store. Real good quality!! (I think..top of the line)

2
★★★★★

I have visited Wilson's several times and have found the staff to be extremely helpful and sincere. Their selection is awesome and so it makes shopping for casual furniture very easy.
I recently purchased some accessories that were on sale and they even accepted an offer I made on one piece that I felt was very fair!
The place has the best selection I have ever seen under one roof! They are a bit more expensive than say, the box stores, but they have pieces that I've never seen at any box store. Real good quality!! (I think..top of the line)

Pros: easy to get to off rte 495 & 290

Cons: no elevator to the second floor, only stairs

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I have visited this store several times and upon ready to purchase found out that they are not a customer friendly store. Their philosophy "The customer is never right!!" They are never willing to go out of their way for a customer.

0
★☆☆☆☆

I have visited this store several times and upon ready to purchase found out that they are not a customer friendly store. Their philosophy "The customer is never right!!" They are never willing to go out of their way for a customer.

 

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