Fly By Night Inc

★★★☆☆
  • 21 State St

    Northampton, MA 01060

    Map & Directions
  • 413-586-1464

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Home & Garden
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I have been a customer at Fly by Night in the past, however, I will be no longer. I came in to the store today to make a simple exchange and was severely disrespected by who I imagine is the owner or manager who interrupted a conversation my fiance and I were having with another salesman. The owner or manager interrupter by yelling at my fiance, addressing him as "HEY MAN..." in response to a simple question on pricing. The online pricing does not directly reflect the pricing within the store. This is understandable and we did not challenge beyond this one inquiry. However, I refuse to continue to make purchases at a business that does not show respect to each and every customer.

1
★☆☆☆☆

I have been a customer at Fly by Night in the past, however, I will be no longer. I came in to the store today to make a simple exchange and was severely disrespected by who I imagine is the owner or manager who interrupted a conversation my fiance and I were having with another salesman. The owner or manager interrupter by yelling at my fiance, addressing him as "HEY MAN..." in response to a simple question on pricing. The online pricing does not directly reflect the pricing within the store. This is understandable and we did not challenge beyond this one inquiry. However, I refuse to continue to make purchases at a business that does not show respect to each and every customer.

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We just bought 2 futons from Fly by Night. The service was great from the time I stepped into the store. Every one I talked with was helpful but also gave me my space to think about what I wanted. The delivery to our house in Westhampton was on the hottest day of the year and the guys came and assembled our futons without complaining and very professional!
These futons are so comfortable! Thanks Fly By Night

4
★★★★☆

We just bought 2 futons from Fly by Night. The service was great from the time I stepped into the store. Every one I talked with was helpful but also gave me my space to think about what I wanted. The delivery to our house in Westhampton was on the hottest day of the year and the guys came and assembled our futons without complaining and very professional!
These futons are so comfortable! Thanks Fly By Night

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Well a revised review is in order! After my not so happy review of Fly by Night was viewed by owner Gary, he contacted us and worked closely with us to get our sectional sofa recovered in a great looking new fabric that should hold up much better. My confidence in Fly by Night and our relationship with Gary is fully restored!
by Ballybose

5
★★★★★

Well a revised review is in order! After my not so happy review of Fly by Night was viewed by owner Gary, he contacted us and worked closely with us to get our sectional sofa recovered in a great looking new fabric that should hold up much better. My confidence in Fly by Night and our relationship with Gary is fully restored!
by Ballybose

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0 out of 1 people found this review helpful.

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We purchased a nearly $4,000. sectional sofa last summer. Within weeks the fabric began to come apart. Gary (owner) advised us to essentially "prune" away the threads that were pulling out of the upholstery but he was clear that FBN would not take the sofa back. One of the cushins also came apart within weeks and FBN did repair it quickly but when Gary delivered the repaired cushin he refused to enter our home to examine his defective couch. After years of a great relationship with Gary at FBN and at the long gone Hamlin Furniture before, we are done! We did however just puchase a nice sofa at Essentials on Main Street which was a nice experience. My advice, simply fly by Fly By Night. You can do much better.

0
★☆☆☆☆

We purchased a nearly $4,000. sectional sofa last summer. Within weeks the fabric began to come apart. Gary (owner) advised us to essentially "prune" away the threads that were pulling out of the upholstery but he was clear that FBN would not take the sofa back. One of the cushins also came apart within weeks and FBN did repair it quickly but when Gary delivered the repaired cushin he refused to enter our home to examine his defective couch. After years of a great relationship with Gary at FBN and at the long gone Hamlin Furniture before, we are done! We did however just puchase a nice sofa at Essentials on Main Street which was a nice experience. My advice, simply fly by Fly By Night. You can do much better.

Pros: nice showroom

Cons: do not stand by their customers when product is defective

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Unfortunately, my experience with Fly By Night was nothing that I expected after reading the many nice reviews below. Initially the salesperson/customer experience started out well but slowly disintegrated. The positive side was that the salesperson, Cindy was very nice, but because she was new to this store (not to furniture sales) and didn't seem to know all of the different pricing procedures, I felt I was being taken advantage of. After my initial selection of a sofa and chair, and the choice of fabric (which does take a lot of time), I was told that the fabric for the chair was no longer available from Norwalk Co. There was frustration on my part and on Cindy's as well because now we had to go through the process all over again. Then, once this was completed a price was given and I went home again. Then I was told that the wrong material grade was quoted so it was going to cost $200 extra for the chair material and I was a bit miffed but agreed. Then I was contacted again, to say that a mistake was made on the sofa legs and if I didn't agree to another $200 I was going to get plastic in place of the hickory I had originally chose. This I did not agree to and spoke to the owner. He agreed to "eat" that cost and acted as if he was doing me a favor and seemed a little put out. I had lost my initial enthusiasm all together about this company. I didn't expect much after delivery and didn't get it. No follow up call, no note in the mail, nothing.... So much for customer care. I won't shop here again. We shall see how the furniture holds up!
I've been getting extremely better care from Crate and Barrel (Ann in Sales) and will go to West Hartford even though I live in Northampton.

2
★★☆☆☆

Unfortunately, my experience with Fly By Night was nothing that I expected after reading the many nice reviews below. Initially the salesperson/customer experience started out well but slowly disintegrated. The positive side was that the salesperson, Cindy was very nice, but because she was new to this store (not to furniture sales) and didn't seem to know all of the different pricing procedures, I felt I was being taken advantage of. After my initial selection of a sofa and chair, and the choice of fabric (which does take a lot of time), I was told that the fabric for the chair was no longer available from Norwalk Co. There was frustration on my part and on Cindy's as well because now we had to go through the process all over again. Then, once this was completed a price was given and I went home again. Then I was told that the wrong material grade was quoted so it was going to cost $200 extra for the chair material and I was a bit miffed but agreed. Then I was contacted again, to say that a mistake was made on the sofa legs and if I didn't agree to another $200 I was going to get plastic in place of the hickory I had originally chose. This I did not agree to and spoke to the owner. He agreed to "eat" that cost and acted as if he was doing me a favor and seemed a little put out. I had lost my initial enthusiasm all together about this company. I didn't expect much after delivery and didn't get it. No follow up call, no note in the mail, nothing.... So much for customer care. I won't shop here again. We shall see how the furniture holds up!
I've been getting extremely better care from Crate and Barrel (Ann in Sales) and will go to West Hartford even though I live in Northampton.

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1 out of 1 people found this review helpful.

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If you are looking for something different but beautiful try Fly By Night! We have a very small living room area and decided on a futon so we were told to try this place. I am so glad we did. We got just what we wanted and a few other things we couldn't leave behind. Prices are reasonable. Check it out!

4
★★★★☆

If you are looking for something different but beautiful try Fly By Night! We have a very small living room area and decided on a futon so we were told to try this place. I am so glad we did. We got just what we wanted and a few other things we couldn't leave behind. Prices are reasonable. Check it out!

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0 out of 1 people found this review helpful.

.

Fly By Night is one of the only decent furniture stores in western mass. They have a nice selection on contemporary pieces and futons. The staff is really great and very helpful.

4
★★★★☆

Fly By Night is one of the only decent furniture stores in western mass. They have a nice selection on contemporary pieces and futons. The staff is really great and very helpful.

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0 out of 1 people found this review helpful.

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If you are looking for good quality furniture you should check them out. The store is recently expanded and offers a huge selection. The customer service is great.

4
★★★★☆

If you are looking for good quality furniture you should check them out. The store is recently expanded and offers a huge selection. The customer service is great.

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0 out of 1 people found this review helpful.

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Fly By Night boasts friendly and savvy business associates that make for a fun shopping experience. This store specializes in the perfect futon and eclectic lamps, side tables and unique bedding.

4
★★★★☆

Fly By Night boasts friendly and savvy business associates that make for a fun shopping experience. This store specializes in the perfect futon and eclectic lamps, side tables and unique bedding.

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0 out of 1 people found this review helpful.

 

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