Richards Jewelers

★★★★☆
  • 461 E Main St

    Westfield, MA 01085

    Map & Directions
  • 413-562-0468

3.7222 18
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I have shopped with them for many years and have always found their jewelry to be a cut above the rest at very good prices. Their service is second to none and always done reasonably with excellent workmanship. Very friendly and helpful staff.

5
★★★★★

I have shopped with them for many years and have always found their jewelry to be a cut above the rest at very good prices. Their service is second to none and always done reasonably with excellent workmanship. Very friendly and helpful staff.

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.

Best jewelry store I have EVER visited!! The staff was so nice and helpful. The jewelry selection is gorgeous! My diamond was begging for a new setting and there were so many great styles to choose from. I got my ring back in 2 days and it looks unbelievable!!! Yes, that's what I was doing in Westfield :)

5
★★★★★

Best jewelry store I have EVER visited!! The staff was so nice and helpful. The jewelry selection is gorgeous! My diamond was begging for a new setting and there were so many great styles to choose from. I got my ring back in 2 days and it looks unbelievable!!! Yes, that's what I was doing in Westfield :)

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.

I went to Richard's to purchase a matching bridal set. I asked them to take my current diamond out of the band my fiance bought me and put it in my new band that I purchased from them. I specifically told them I wanted my original band back and they lost it! Not only did them blame it on being "under construction" (aka putting tile on the walls which requires no moving of any jewelery) but they only offered to pay half of my remaining $230 bill. Insulting!

1
★☆☆☆☆

I went to Richard's to purchase a matching bridal set. I asked them to take my current diamond out of the band my fiance bought me and put it in my new band that I purchased from them. I specifically told them I wanted my original band back and they lost it! Not only did them blame it on being "under construction" (aka putting tile on the walls which requires no moving of any jewelery) but they only offered to pay half of my remaining $230 bill. Insulting!

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0 out of 1 people found this review helpful.

Business Response:

Sorry for Melissa's lost ring. We did in fact loose the old mounting in the confusion of some store remodelling but this kind of situation had never happened in the 40 years we have been in business. We offered her the scrap value on the old ring and she got very insulted so we credited her the balance on her new ring which was much more than the value of the old ring.
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Richards has some exquisite looking jewelery . However, once when I needed a watch repaired I was advised to get a new one. I brought it to another local watch repair shop and he fixed it for $20, had it for several years afterward. I find Richards to be quite pricey in the market.

3
★★★☆☆

Richards has some exquisite looking jewelery . However, once when I needed a watch repaired I was advised to get a new one. I brought it to another local watch repair shop and he fixed it for $20, had it for several years afterward. I find Richards to be quite pricey in the market.

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0 out of 1 people found this review helpful.

Business Response:

In all fairness, many watches cost us more to have repaired than the customer paid as we have to send it to a watchmaker and many do not work on inexpensive watches so we ofter offer our customer a trade in on a new and branded name watch at reasonble prices.
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I often stop in to Richards to have a look around (in case there is something I need). They are always so helpful. I had a few rings resized and they were great about it. I love what they have to offer. Great place to get jewelry

5
★★★★★

I often stop in to Richards to have a look around (in case there is something I need). They are always so helpful. I had a few rings resized and they were great about it. I love what they have to offer. Great place to get jewelry

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1 out of 1 people found this review helpful.

.

Richard's jewelers is an excellent place to purchase high quality jewelry in anyone's budget. Holly always greets us with a smile and is very patient since it normally takes me forever to make a decision. I would highly recommend visiting Richard's before making any jewelry purchase.

4
★★★★☆

Richard's jewelers is an excellent place to purchase high quality jewelry in anyone's budget. Holly always greets us with a smile and is very patient since it normally takes me forever to make a decision. I would highly recommend visiting Richard's before making any jewelry purchase.

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1 out of 1 people found this review helpful.

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Love this store. The staff is very professional and always willing to just let you look. We have purchased many items here throughout the years and they always offer to clean and check my rings and stones everytime I go in.

4
★★★★☆

Love this store. The staff is very professional and always willing to just let you look. We have purchased many items here throughout the years and they always offer to clean and check my rings and stones everytime I go in.

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1 out of 1 people found this review helpful.

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I have had jewelery repairs and have bought new jewelery from them and have been very happy with both. The staff is very helpful. My repairs where done on time and for a reasonable price.

4
★★★★☆

I have had jewelery repairs and have bought new jewelery from them and have been very happy with both. The staff is very helpful. My repairs where done on time and for a reasonable price.

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1 out of 1 people found this review helpful.

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I recent received a Pandora charm bracelet. They are very selective as to which stores can sell these and Richard's is one of them. I love their selection.

4
★★★★☆

I recent received a Pandora charm bracelet. They are very selective as to which stores can sell these and Richard's is one of them. I love their selection.

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1 out of 1 people found this review helpful.

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I use Richards Jewelers whenever I need a special gift. I always get good service in selecting a special piece. I find it much more convenient and personal than going to one jewelers in the mall.

4
★★★★☆

I use Richards Jewelers whenever I need a special gift. I always get good service in selecting a special piece. I find it much more convenient and personal than going to one jewelers in the mall.

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1 out of 1 people found this review helpful.

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I used to like Richards Jewelers and would only buy from them but lately it seems that they have rude and snotty staff. Most of the staff that I had come to know has left. There is only one older woman there who I like but shes the only one.They do have nice quality jewelry and they are within a quick driving range, but Im not sure I would recommend them to anyone.

3
★★★☆☆

I used to like Richards Jewelers and would only buy from them but lately it seems that they have rude and snotty staff. Most of the staff that I had come to know has left. There is only one older woman there who I like but shes the only one.They do have nice quality jewelry and they are within a quick driving range, but Im not sure I would recommend them to anyone.

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0 out of 1 people found this review helpful.

Business Response:

Every person can have a bad day and we have been in business in Westfield for over 30 years and have a very strong and loyal customer base. If we were rude and snotty to our customers, we would never have lasted in thses tough economic times. Most of my employees have been with me for over 15 years but occasionally we hire a new person who needs to be trained.
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I like Richards Jewelers. This is a nice small shop with a nice selection of watches and jewelery. They are great with watch repair and they are nice but not overly so. Richards is a basic neighborhood jeweler.

3
★★★☆☆

I like Richards Jewelers. This is a nice small shop with a nice selection of watches and jewelery. They are great with watch repair and they are nice but not overly so. Richards is a basic neighborhood jeweler.

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The store was extremely helpful in finding an engagement and wedding band for me and my husband years ago. The jewelry has held up very well,... still sparkles like they day we bought it almost 20 years ago! BUT...My husband purchased a mother's ring for me a few years ago, and the stones keep falling out, which they charge me to have replaced. Once, after talking to Richard , they took off the charge. But the people out on the floor aren't very helpful or understanding.

3
★★★☆☆

The store was extremely helpful in finding an engagement and wedding band for me and my husband years ago. The jewelry has held up very well,... still sparkles like they day we bought it almost 20 years ago! BUT...My husband purchased a mother's ring for me a few years ago, and the stones keep falling out, which they charge me to have replaced. Once, after talking to Richard , they took off the charge. But the people out on the floor aren't very helpful or understanding.

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Richard's is my quirky place, if I need a gift it is the local place to go to. They have always taken the time to work with me to find the proper little thing that makes her happy. What more can you ask for?

3
★★★☆☆

Richard's is my quirky place, if I need a gift it is the local place to go to. They have always taken the time to work with me to find the proper little thing that makes her happy. What more can you ask for?

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.

My husband went all over MA and CT looking for an engagement ring for me. He kept coming back to Richards though because they had the best prices around. We also got our wedding bands here and could not beat the prices. The staff was friendly every time I came in. They will also clean and inspect your rings for free.

5
★★★★★

My husband went all over MA and CT looking for an engagement ring for me. He kept coming back to Richards though because they had the best prices around. We also got our wedding bands here and could not beat the prices. The staff was friendly every time I came in. They will also clean and inspect your rings for free.

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Lucky for me my husband loves this place! They have quality jewelry at a reasonable price. Whenever I go in they are willing to clean my rings and not nag me into buying something. Great store with a large selection.

5
★★★★★

Lucky for me my husband loves this place! They have quality jewelry at a reasonable price. Whenever I go in they are willing to clean my rings and not nag me into buying something. Great store with a large selection.

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richards jewelers offers a beautiful selection of jewelery. their prices are comparable to other jewelers. i do agree with the other reviewer that they are extremely stuffy if you are not there to make an expensive purchase.

3
★★★☆☆

richards jewelers offers a beautiful selection of jewelery. their prices are comparable to other jewelers. i do agree with the other reviewer that they are extremely stuffy if you are not there to make an expensive purchase.

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Richards has some of the finest jewelry in the area. No doubt they have quality items, however, I have often felt as though if you are not coming to make a large purchase they do not have time for you. Service is somewhat stuffy and not very inviting to the average consumer.

3
★★★☆☆

Richards has some of the finest jewelry in the area. No doubt they have quality items, however, I have often felt as though if you are not coming to make a large purchase they do not have time for you. Service is somewhat stuffy and not very inviting to the average consumer.

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Message from Richards Jewelers

We put a lot of effort into giving you the finest jewelery at the best prices as well as looking for unique designs that you won't find elsewhere. Our motto is that "Our Jewelry Does The Talking". Our staff is well trained and always willing to guide you the the purchase process.

More about Richards Jewelers

We provide complete jewelry repair on premisis from a highly qualified goldsmith as well as watch repair and appraisal services.

 

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