Rotmans Carpet One Floor & Home

★★★★★
  • 725 Southbridge St

    Worcester, MA 01610

    Map & Directions
  • 888-654-2747

Home & Garden

Home & Garden
More choices in Worcester:
Resultset_next

ALF Floors

169 Shrewsbury St Worcester, MA

Resultset_next

North Oxford Mills

3 Clara Barton Rd North Oxford, MA

4.7097 31
Hi! Sign in to let us know how Rotmans Carpet One Floor & Home was?
Write a Review
.

Terry Barton came to our home to make a repair on a piece of furniture. I just wanted to let you know how excellent he was. He was very professional, friendly, and fast. I will recommend Rotmans, as I always do, to everyone I know. Terry is super, thank you so much.

5
★★★★★

Terry Barton came to our home to make a repair on a piece of furniture. I just wanted to let you know how excellent he was. He was very professional, friendly, and fast. I will recommend Rotmans, as I always do, to everyone I know. Terry is super, thank you so much.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We are very pleased with our recent purchase. Thank you for the fantastic service!

5
★★★★★

We are very pleased with our recent purchase. Thank you for the fantastic service!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I bought my mattress from you guys, and it has been nothing short of amazing. This bed has seen 5 different apartments.. This has been by far the most comfortable bed I've slept in, so I look forward to getting a new one as soon as possible. Thanks for a great product!

5
★★★★★

I bought my mattress from you guys, and it has been nothing short of amazing. This bed has seen 5 different apartments.. This has been by far the most comfortable bed I've slept in, so I look forward to getting a new one as soon as possible. Thanks for a great product!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I just wanted to say thanks for all your help yesterday. My husband and I really appreciate all you did and you were so nice to deal with! It really made our experience quite easy and that means a lot to us. I can??t wait for our sectional to arrive.

5
★★★★★

I just wanted to say thanks for all your help yesterday. My husband and I really appreciate all you did and you were so nice to deal with! It really made our experience quite easy and that means a lot to us. I can??t wait for our sectional to arrive.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

You have gone above and beyond what I expected. The time you took to go over the information that I sent you as well as the promptness in which you handled the situation is very much appreciated. I am impressed by the customer service at Rotmans and can not wait to make a future purchase.

5
★★★★★

You have gone above and beyond what I expected. The time you took to go over the information that I sent you as well as the promptness in which you handled the situation is very much appreciated. I am impressed by the customer service at Rotmans and can not wait to make a future purchase.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dave Cote Jr. did a great job, were professional, and a credit to Rotmans.

5
★★★★★

Dave Cote Jr. did a great job, were professional, and a credit to Rotmans.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Thank you so very much for coming to our home and installing the porch carpet. As you know, it looks wonderful. We have been enjoying the weekend now that the furniture is in place.

5
★★★★★

Thank you so very much for coming to our home and installing the porch carpet. As you know, it looks wonderful. We have been enjoying the weekend now that the furniture is in place.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We recently purchased a new couch and entertainment center from Rotmans. Don Kelly was our salesman. We would like to say that we think he is a great salesman. He was very knowledgeable about your product and was extremely patient with us while be made our decision. Don has a laid back approach, which we really appreciated. At no point did he make us feel pressured to buy or try to make us buy something we could not afford. My husband and I both agree we wanted a denim fabric couch and Don helped us find just that! We are very satisfied with our new custom fabric couch and entertainment center and look forward to purchasing more pieces soon.

5
★★★★★

We recently purchased a new couch and entertainment center from Rotmans. Don Kelly was our salesman. We would like to say that we think he is a great salesman. He was very knowledgeable about your product and was extremely patient with us while be made our decision. Don has a laid back approach, which we really appreciated. At no point did he make us feel pressured to buy or try to make us buy something we could not afford. My husband and I both agree we wanted a denim fabric couch and Don helped us find just that! We are very satisfied with our new custom fabric couch and entertainment center and look forward to purchasing more pieces soon.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I just wanted to let you know that Jason the delivery man and the driver (I did not get his name) were wonderful. Right on time as promised, professional, clean and caring with the delivery of my furniture. They did an outstanding job and should be commended. Thanks.

5
★★★★★

I just wanted to let you know that Jason the delivery man and the driver (I did not get his name) were wonderful. Right on time as promised, professional, clean and caring with the delivery of my furniture. They did an outstanding job and should be commended. Thanks.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This morning one of your crews came to our home to deliver a new king size cherry bedroom and mattress set. My husband and I have moved several times over the years and we have had many pieces of furniture either delivered or removed from our home. Your crew today was by far the most professional, conscientious, and careful we have ever dealt with. At every step of the way they were careful to protect our wood floors, our doorways, and items hung from walls or ceiling. It was a pleasure to have them handle the delivery and a refreshing change to others who have scratched floors and marked walls so I thought it is important to take the time to let you guys know. Thank you!

5
★★★★★

This morning one of your crews came to our home to deliver a new king size cherry bedroom and mattress set. My husband and I have moved several times over the years and we have had many pieces of furniture either delivered or removed from our home. Your crew today was by far the most professional, conscientious, and careful we have ever dealt with. At every step of the way they were careful to protect our wood floors, our doorways, and items hung from walls or ceiling. It was a pleasure to have them handle the delivery and a refreshing change to others who have scratched floors and marked walls so I thought it is important to take the time to let you guys know. Thank you!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Thanks soooo much! I just called to verify the delivery and it's all set. They're going to call me on with 4 hour time frame for the delivery. This is so exciting... and all because of your "whatever it takes" attitude. Believe me. We visited many stores and talked to many people... So we can say with a LOT of experience working with many other folks that you are in a very small elite group of outstanding people and truly the BEST we've worked with. Sincere thanks from both of us!

5
★★★★★

Thanks soooo much! I just called to verify the delivery and it's all set. They're going to call me on with 4 hour time frame for the delivery. This is so exciting... and all because of your "whatever it takes" attitude. Believe me. We visited many stores and talked to many people... So we can say with a LOT of experience working with many other folks that you are in a very small elite group of outstanding people and truly the BEST we've worked with. Sincere thanks from both of us!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had a pleasant and productive experience with Gorge Moccia. I came in looking for a solid metal queen size bed frame because my current wood frame had worn such that the mattress was no longer held level. My requirements were that the queen frame be ideally 9 point and that it has the mounting brackets for a header and footer. Simple enough, but the chain stores were not able to provide a satisfactory solution. George instantly knew what frame I needed. While there was no example of this frame for me to inspect, he assured me that it was the correct one. He placed the order and two days later I had it set up at home. And George was absolutely right. A one stop shop to get the right item. It's perfect.

5
★★★★★

I had a pleasant and productive experience with Gorge Moccia. I came in looking for a solid metal queen size bed frame because my current wood frame had worn such that the mattress was no longer held level. My requirements were that the queen frame be ideally 9 point and that it has the mounting brackets for a header and footer. Simple enough, but the chain stores were not able to provide a satisfactory solution. George instantly knew what frame I needed. While there was no example of this frame for me to inspect, he assured me that it was the correct one. He placed the order and two days later I had it set up at home. And George was absolutely right. A one stop shop to get the right item. It's perfect.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My parents recently had your men come out to install a carpet and deliver furniture. They are in their late eighties and this is overwhelming for them. Your people were so wonderful to them as well as doing a top notch job on the installation and delivery. Thank you so much for going above and beyond to make this exciting change for them so smooth and stress free. You can be sure our immediate family of 30 will share this experience with everyone we know. Also Charlie and Debbie helped my mother for hours in selecting everything. Thanks to all.

5
★★★★★

My parents recently had your men come out to install a carpet and deliver furniture. They are in their late eighties and this is overwhelming for them. Your people were so wonderful to them as well as doing a top notch job on the installation and delivery. Thank you so much for going above and beyond to make this exciting change for them so smooth and stress free. You can be sure our immediate family of 30 will share this experience with everyone we know. Also Charlie and Debbie helped my mother for hours in selecting everything. Thanks to all.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I just took delivery of several items and want to let you know the two men who delivered my furniture to my third floor condo were awesome??professional, pleasant and thoughtful. There were a few tough spots to get the items up here and they did so creatively with smiles on their faces and willingness to make it work. I am a very satisfied customer and will spread the good word about Rotmans. In addition, the salesman who worked with me was a rock star too, so thanks and kudos all around.

5
★★★★★

I just took delivery of several items and want to let you know the two men who delivered my furniture to my third floor condo were awesome??professional, pleasant and thoughtful. There were a few tough spots to get the items up here and they did so creatively with smiles on their faces and willingness to make it work. I am a very satisfied customer and will spread the good word about Rotmans. In addition, the salesman who worked with me was a rock star too, so thanks and kudos all around.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Thanks Deb Kuczinski for the wonderful service I had yesterday. I came in to purchase a recliner and had just left a competitor where I had a bad experience, but did not tell Deb this. As I was looking around, we chatted and told her that I was purchasing it for my husband who recently had surgery and needed a more comfortable place to sit than the couch. The next available delivery date was next week, I purchased the recliner and mentioned to Deb, if for some reason a Saturday delivery came available to please contact me. Deb called me about 2 hours later to tell me that she had contacted the warehouse and was working to get me a delivery for this morning. At 9am, the recliner arrived at my house!! My husband loves it and is resting very comfortably in it. Deb truly knows the meaning of customer service. I would also like to mention, that one of the delivery men was conscientious enough to notice my cat's food bowl and inquired if they needed to be careful to not let her out. THANK YOU and your wonderful staff for a very pleasant shopping experience. I will be back

5
★★★★★

Thanks Deb Kuczinski for the wonderful service I had yesterday. I came in to purchase a recliner and had just left a competitor where I had a bad experience, but did not tell Deb this. As I was looking around, we chatted and told her that I was purchasing it for my husband who recently had surgery and needed a more comfortable place to sit than the couch. The next available delivery date was next week, I purchased the recliner and mentioned to Deb, if for some reason a Saturday delivery came available to please contact me. Deb called me about 2 hours later to tell me that she had contacted the warehouse and was working to get me a delivery for this morning. At 9am, the recliner arrived at my house!! My husband loves it and is resting very comfortably in it. Deb truly knows the meaning of customer service. I would also like to mention, that one of the delivery men was conscientious enough to notice my cat's food bowl and inquired if they needed to be careful to not let her out. THANK YOU and your wonderful staff for a very pleasant shopping experience. I will be back

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I just wanted to let you know that your delivery people were great representatives of your company. They arrived earlier than I thought they would. They were careful bringing in and setting up the table. They were friendly. Much appreciated.

5
★★★★★

I just wanted to let you know that your delivery people were great representatives of your company. They arrived earlier than I thought they would. They were careful bringing in and setting up the table. They were friendly. Much appreciated.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My husband and I bought a loveseat from your company about three years ago. We were wondering if you made slipcovers to order. We are very satisfied with your service and to this point only get furniture from your store because of such wonderful customer service. Thanks soo much for your reply!

5
★★★★★

My husband and I bought a loveseat from your company about three years ago. We were wondering if you made slipcovers to order. We are very satisfied with your service and to this point only get furniture from your store because of such wonderful customer service. Thanks soo much for your reply!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Cathryn Foley went above and beyond to help me get the recliner that I really needed. She took pictures, measured it, and arranged everything for me. She returned my calls immediately and made me feel important.

5
★★★★★

Cathryn Foley went above and beyond to help me get the recliner that I really needed. She took pictures, measured it, and arranged everything for me. She returned my calls immediately and made me feel important.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Just a quick note to say how much I appreciate Kathy's help. She's friendly and knowledgeable about your products. We bought a living room set a year ago from her and it was a positive experience - then last night we added an ottoman to that set and were able to have Kathy again. Reminded me about how much she helped and didn't pressure us last time. Not too many people are willing to take the time to compliment, only to complain, so I wanted to say she's a great sales rep! Thanks Kathy!

5
★★★★★

Just a quick note to say how much I appreciate Kathy's help. She's friendly and knowledgeable about your products. We bought a living room set a year ago from her and it was a positive experience - then last night we added an ottoman to that set and were able to have Kathy again. Reminded me about how much she helped and didn't pressure us last time. Not too many people are willing to take the time to compliment, only to complain, so I wanted to say she's a great sales rep! Thanks Kathy!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Your service person Tim Johnson just came out to fix my chair. He was Excellent. He was friendly, and professional, and was able to fix my problem in just a couple minutes. I wish every repair person at every company was as nice, professional and competent at their jobs as Tim was. Please pass along my thanks as well as my compliment of happy I am that he fixed my chair. Thank You!!!

5
★★★★★

Your service person Tim Johnson just came out to fix my chair. He was Excellent. He was friendly, and professional, and was able to fix my problem in just a couple minutes. I wish every repair person at every company was as nice, professional and competent at their jobs as Tim was. Please pass along my thanks as well as my compliment of happy I am that he fixed my chair. Thank You!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I wanted to take a moment to thank Gina in Customer Service for the absolutely outstanding job she has done in helping me with some furniture/manufacturer issues. Her dedication to the customer is some of the best I have experienced. She has gone above and beyond in helping me more than once. This last time on a problem after the warranty expired. The piece was replaced, which was more than I could have asked for. She does a wonderful job in keeping the customer happy.

5
★★★★★

I wanted to take a moment to thank Gina in Customer Service for the absolutely outstanding job she has done in helping me with some furniture/manufacturer issues. Her dedication to the customer is some of the best I have experienced. She has gone above and beyond in helping me more than once. This last time on a problem after the warranty expired. The piece was replaced, which was more than I could have asked for. She does a wonderful job in keeping the customer happy.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I wanted to send an acknowledgment of the fine sales and service that Kathy Sowyrda provided on our recent purchase. Her professionalism certainly showed during our shopping experience, her attention to details and assistance helping choose items that would work with our decor and that we would be happy with for years to come. She certainly presents an excellent image and representation for Rotmans and we would be happy to recommend her to our friends

5
★★★★★

I wanted to send an acknowledgment of the fine sales and service that Kathy Sowyrda provided on our recent purchase. Her professionalism certainly showed during our shopping experience, her attention to details and assistance helping choose items that would work with our decor and that we would be happy with for years to come. She certainly presents an excellent image and representation for Rotmans and we would be happy to recommend her to our friends

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I bought my mattress from you guys, and it has been nothing short of amazing. This bed has seen 5 different apartments.. This has been by far the most comfortable bed I've slept in, so I look forward to getting a new one as soon as possible. Thanks for a great product!

5
★★★★★

I bought my mattress from you guys, and it has been nothing short of amazing. This bed has seen 5 different apartments.. This has been by far the most comfortable bed I've slept in, so I look forward to getting a new one as soon as possible. Thanks for a great product!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I just wanted to inform you of the exceptional service I received from Aaron Newton on my purchase of a Sofa and Recliner. He was very patient, knowledgeable and professional. Thanks Aaron for a wonderful furniture buying experience, I will be contacting you for my next furniture purchase.

5
★★★★★

I just wanted to inform you of the exceptional service I received from Aaron Newton on my purchase of a Sofa and Recliner. He was very patient, knowledgeable and professional. Thanks Aaron for a wonderful furniture buying experience, I will be contacting you for my next furniture purchase.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Recently we had bought a couch set from Rotmans. Unfortunately the couch did not fit in our house and damage had occurred from the delivery to our door frames, ceiling tiles and doors. I was very upset with this. However, after working with Gina and her putting my mind at easy and reassured me that the damage would be fixed. Gina walked me through the whole process from start to finish and set up proper expectations. I feel that Gina did an outstanding job and turned a negative situation into a positive situation.

5
★★★★★

Recently we had bought a couch set from Rotmans. Unfortunately the couch did not fit in our house and damage had occurred from the delivery to our door frames, ceiling tiles and doors. I was very upset with this. However, after working with Gina and her putting my mind at easy and reassured me that the damage would be fixed. Gina walked me through the whole process from start to finish and set up proper expectations. I feel that Gina did an outstanding job and turned a negative situation into a positive situation.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If you are looking for something than you will find it here. There is a huge selection of all kinds of furniture, so it is a one stop shopping experience.

4
★★★★☆

If you are looking for something than you will find it here. There is a huge selection of all kinds of furniture, so it is a one stop shopping experience.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I recently purchased a Sealy Posturpedic mattress from Rotmans Furniture. I had the store flyer when I went into the store. I stated to the salesman I wanted to buy the mattress set on sale in the flyer. He insisted on showing me two other sets before he would show me the set on sale. I did buy a different mattress set because I did not like the way the mattress felt.I had to buy a frame to insure the mattress warranty would be valid. I did like that I got free removal of the old mattress set,free pillows,and free delivery .I did not like the salesman's insistence in showing other sets. I felt he did not honor my wishes.

PROS: free removal of old mattress
CONS: pushy salesman

3
★★★☆☆

I recently purchased a Sealy Posturpedic mattress from Rotmans Furniture. I had the store flyer when I went into the store. I stated to the salesman I wanted to buy the mattress set on sale in the flyer. He insisted on showing me two other sets before he would show me the set on sale. I did buy a different mattress set because I did not like the way the mattress felt.I had to buy a frame to insure the mattress warranty would be valid. I did like that I got free removal of the old mattress set,free pillows,and free delivery .I did not like the salesman's insistence in showing other sets. I felt he did not honor my wishes.

PROS: free removal of old mattress
CONS: pushy salesman

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Rotmans offers a HUGE variety of items and we have made several fairly large purchases from them. We always received friendly service from knowledgeable staff. They were always prompt in delivering the items and we have been very pleased with each thing we've bought. We can feel secure the the quality of our purchases will last us for a long time. Sometimes, I like to go and just look around for a couple of hours to get ideas on other items we would like to purchase in the future. They frequently have sales and / or coupons which help with the cost too.

4
★★★★☆

Rotmans offers a HUGE variety of items and we have made several fairly large purchases from them. We always received friendly service from knowledgeable staff. They were always prompt in delivering the items and we have been very pleased with each thing we've bought. We can feel secure the the quality of our purchases will last us for a long time. Sometimes, I like to go and just look around for a couple of hours to get ideas on other items we would like to purchase in the future. They frequently have sales and / or coupons which help with the cost too.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Have bought a living room set, rocking chair, mattress, and rugs from this furniture store. Prices are average but sales are frequent and the "basement" can save you a lot if you are not too particular. My main problem has been on the quality of the sectional couch and that they did not stand behind the product and offer any service to fix it.

3
★★★☆☆

Have bought a living room set, rocking chair, mattress, and rugs from this furniture store. Prices are average but sales are frequent and the "basement" can save you a lot if you are not too particular. My main problem has been on the quality of the sectional couch and that they did not stand behind the product and offer any service to fix it.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My husband and I stopped by rotmans to check out computer armoires. WE found the selection to be ok but the service was not that great it took us over 30 minutes to find someone and when we did she made us feel like we were bothering her. She finally warmed up a bit then gave us the info we were looking for. I normally go to bernie and phylls but thought we'd try them ..........not so sure if I liked the store yet or not

3
★★★☆☆

My husband and I stopped by rotmans to check out computer armoires. WE found the selection to be ok but the service was not that great it took us over 30 minutes to find someone and when we did she made us feel like we were bothering her. She finally warmed up a bit then gave us the info we were looking for. I normally go to bernie and phylls but thought we'd try them ..........not so sure if I liked the store yet or not

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We have been very satisfied with everything we have bought from Rotman's. Dick Cummings was our first sales person when we bought aour first mattress. He has since refered us to other good associates in other departments and we have bought other mattresses since the first from Dick.

4
★★★★☆

We have been very satisfied with everything we have bought from Rotman's. Dick Cummings was our first sales person when we bought aour first mattress. He has since refered us to other good associates in other departments and we have bought other mattresses since the first from Dick.

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Rotmans Carpet One Floor & Home

In terms of customer service, in addition to providing generous price guarantees and product warranties, Rotmans Customer Service Department became known for its great understanding of customer needs. In concert with the warehouse and delivery crew, they continue to maintain a program of servicing customers' needs beyond expectation, reducing response time and problem solving time while increasing customer satisfaction levels.

More about Rotmans Carpet One Floor & Home

Rotman's Furniture is the largest furniture store in New England. Some of the brands we sell include Ashley, Broyhill, Canadel, Ekornes, Futura Leather, Flexsteel, Sherrill,Beauty Rest by Simmons, Sealy, Serta, Howard Miller, Palliser, La-z-boy, Whittier Wood, Tempur-pedic, Stanley, Jesper, and Jonathan Lewis. We carry bedroom sets, living room sets, bedding, home office furniture, electronics, home entertainment, mattresses, and we ever install carpet and flooring.

Articles and Advice

 

Wait, you're the expert.

If you've been to or used Rotmans Carpet One Floor & Home, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review