Westboro Toyota

★★★★☆
  • 271 Turnpike Rd

    Westborough, MA 01581

    Map & Directions
  • 508-366-1742

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Avoid sales department like the Ebola virus!especially if you're a woman trying to purchase a car on her own. I went in on a Monday to lease a car. I arranged a deal with the salesman that I was pleased with. I went back on Wednesday to

3
★★★★★

Avoid sales department like the Ebola virus!especially if you're a woman trying to purchase a car on her own. I went in on a Monday to lease a car. I arranged a deal with the salesman that I was pleased with. I went back on Wednesday to

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We purchased a new, 2011 vehicle from Westborough Toyota - the process was lengthy but we had no problems. They worked with us on the price, our trade-in value and discounts. We have since taken the vehicle back for scheduled maintenance

3
★★★★★

We purchased a new, 2011 vehicle from Westborough Toyota - the process was lengthy but we had no problems. They worked with us on the price, our trade-in value and discounts. We have since taken the vehicle back for scheduled maintenance

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Do not buy a car from these people. The salesperson lied to me about the warranties of my used car purchase and when I sent to pick up the car they said the car never included warranties and would not hold up their end of the bargain.

3
★★★★★

Do not buy a car from these people. The salesperson lied to me about the warranties of my used car purchase and when I sent to pick up the car they said the car never included warranties and would not hold up their end of the bargain.

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I just had my 20k mile service done and they did a good job and did not try to sell me services I didn't need. The price was good, I just wished it included a wash and vacuum like some of the other Toyota service centers.

3
★★★☆☆

I just had my 20k mile service done and they did a good job and did not try to sell me services I didn't need. The price was good, I just wished it included a wash and vacuum like some of the other Toyota service centers.

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.

I had service & MAJOR body work done here. Their communication was definitely lacking. They never called ONCE to tell me the status of my car, I had to call them. They also weren't committed to getting my vehicle done on time. They would provide a completion date & time but then I'd call and they would need one more day.
The flip side is that their work was flawless - especially the paint job. It was excellent workmanship vs less than perfect customer service. Eh...left a little to be desired but I've had a lot worse experiences with car dealers/service shops.
PROS: Great quality work
CONS: Bad communication and follow through

3
★★★☆☆

I had service & MAJOR body work done here. Their communication was definitely lacking. They never called ONCE to tell me the status of my car, I had to call them. They also weren't committed to getting my vehicle done on time. They would provide a completion date & time but then I'd call and they would need one more day.
The flip side is that their work was flawless - especially the paint job. It was excellent workmanship vs less than perfect customer service. Eh...left a little to be desired but I've had a lot worse experiences with car dealers/service shops.
PROS: Great quality work
CONS: Bad communication and follow through

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i found the truck that i always wanted here, a 2000 Chevy silverado (I know i was at a dodge dealership, it was a trade-in) well the sales rep was exelent but service after the fact was horrific. after i bought the truck i was told that pretty much whatever i bought the truck in for was either not covered by warranty or it would go away. 6 months later i found out i needed brakes (which was sopposed to have been done before i bouht it) the brakes were original with 65,000 miles on them. al that i can say is lies apon lies apon lies.

0
★☆☆☆☆

i found the truck that i always wanted here, a 2000 Chevy silverado (I know i was at a dodge dealership, it was a trade-in) well the sales rep was exelent but service after the fact was horrific. after i bought the truck i was told that pretty much whatever i bought the truck in for was either not covered by warranty or it would go away. 6 months later i found out i needed brakes (which was sopposed to have been done before i bouht it) the brakes were original with 65,000 miles on them. al that i can say is lies apon lies apon lies.

Cons: poor service, not trustworthy

 

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