NTB-National Tire & Battery

★☆☆☆☆
  • 5646 Randolph Rd

    Rockville, MD 20852

    Map & Directions
  • 301-770-0323

About NTB-National Tire & Battery

Categories
  • Tires
  • Brake Repair
  • Oil Changes
  • Auto Body Paint & Repair
  • Automotive Repair
Details
  • BF Goodrich
  • Goodyear
  • Michelin
  • Pirelli
  • Uniroyal Tire
  • General Tire
  • Radiator Repair
  • Brake Repair
  • Oil Changes
Hours
M-Sa 7am-7pm, Su Closed

Automotive

Automotive
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I took my vehicle here 3 weeks ago out of necessity to have a screw in my tire repaired on a Sunday morning. The location is close to where I live, and I needed to take my car on a trip the next morning.

The service was quick - I was in and out in an hour. After I left, I had a tire that was patched - and a wheel that was gouged with a bent bead and a bend laterally which made the car shake. I brought the car back immediately, and the manager offered to repair the wheel if I took it off an brought it to them for 3-5 days. This was not acceptable to me - I brought a pristine car with 12K miles on it, and I wanted the wheel replaced. After a week of discussions with the manager and Merchant's Tire corporate, they agreed to replace my wheel. I took the car back last week and got the wheel replaced with one from the local Mercedes dealer - I was in and out in under an hour.

Tonight, I come out and find my tire flat again. When the tire pressure monitor/valve stem was installed, the installer did not tighten the nut down properly. Tonight, it came loose and left me with a flat. This type of sloppy work is not only negligent, but it is dangerous - had it been at highway speeds it would have essentially been a blowout.

Think twice - if they can't get something like a simple tire patch on a modern car right, do you really want them changing your oil or doing something more in-depth to your car? I only wish I had read the other reviews on the internet prior to taking my car there - I would have went elsewhere.

1
★☆☆☆☆

I took my vehicle here 3 weeks ago out of necessity to have a screw in my tire repaired on a Sunday morning. The location is close to where I live, and I needed to take my car on a trip the next morning.

The service was quick - I was in and out in an hour. After I left, I had a tire that was patched - and a wheel that was gouged with a bent bead and a bend laterally which made the car shake. I brought the car back immediately, and the manager offered to repair the wheel if I took it off an brought it to them for 3-5 days. This was not acceptable to me - I brought a pristine car with 12K miles on it, and I wanted the wheel replaced. After a week of discussions with the manager and Merchant's Tire corporate, they agreed to replace my wheel. I took the car back last week and got the wheel replaced with one from the local Mercedes dealer - I was in and out in under an hour.

Tonight, I come out and find my tire flat again. When the tire pressure monitor/valve stem was installed, the installer did not tighten the nut down properly. Tonight, it came loose and left me with a flat. This type of sloppy work is not only negligent, but it is dangerous - had it been at highway speeds it would have essentially been a blowout.

Think twice - if they can't get something like a simple tire patch on a modern car right, do you really want them changing your oil or doing something more in-depth to your car? I only wish I had read the other reviews on the internet prior to taking my car there - I would have went elsewhere.

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Message from NTB-National Tire & Battery

NTB of Rockville, MD is your one-stop shop for fast, friendly, hassle-free car care. From tires and oil changes to brakes and alignments, you can trust our expert technicians to get you back on the road. With conveniently-located stores open early, late and on Sundays, we help you fit your car maintenance and repairs into your busy schedule. We carry the big tire brands you know like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama at the guaranteed lowest price. Whether you need a routine oil change or something more, NTB has you covered. Schedule your appointment online, give us a call or stop by your local NTB today!

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