Reno's Pizzeria

★★★☆☆

About Reno's Pizzeria

Food

Food
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Renos Allen Park MI: Well I called and let them know my daughter is vegetarian what do you have for her? I order a thin crust with extra cheese black olives and tomatoes. It shows up with ham on it???? Then they argue with me that's how I

3
★★★★★

Renos Allen Park MI: Well I called and let them know my daughter is vegetarian what do you have for her? I order a thin crust with extra cheese black olives and tomatoes. It shows up with ham on it???? Then they argue with me that's how I

.

I had a problem with Reno's the very first time we ordered. Our pizza had hair in it so we called to let them know and the lady basically said we were lying that they wear hairnets and there is no way that it came from them I was very disappointed in the reaction of the employee and have never been back.

1
★☆☆☆☆

I had a problem with Reno's the very first time we ordered. Our pizza had hair in it so we called to let them know and the lady basically said we were lying that they wear hairnets and there is no way that it came from them I was very disappointed in the reaction of the employee and have never been back.

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You seem to have a bunch of extra time on your hands. I've eaten at Renos since I was 10, and I have yet to have any kind of problems. I just wonder if you ever thought that you might have opened to bag and the staple flew into your "peace" of pie.

And i'm sorry that your wife choked so bad on one staple, I assume that you must be disappointed in her very small gag reflex. HEY OH!!

5
★★★★★

You seem to have a bunch of extra time on your hands. I've eaten at Renos since I was 10, and I have yet to have any kind of problems. I just wonder if you ever thought that you might have opened to bag and the staple flew into your "peace" of pie.

And i'm sorry that your wife choked so bad on one staple, I assume that you must be disappointed in her very small gag reflex. HEY OH!!

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0 out of 1 people found this review helpful.

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First a little background on my business relationship with RENOS.
I have done business with this store for over 20 years with only one issue in the past. That issue was with them delivering the wrong product to my home. When I called I was told, quite nastily ??I made it just like you ordered it? ( I have been ordering the same small pizza for so long I normally just say I want a (My Street Name) Special. After not ordering pizzas for about three months the manager showed up on my porch and asked why I had not been ordering. When I told her the story she apologized and comped me a pizza. Things have been good for years until recently. One night in March 2010 we ordered our usual with some extra side orders. My wife and I grabbed our first peace of pie and all of a sudden she started choking. As she was spewing food onto the table and digging in her throat, while I was dialing 911, she eventually spit out a staple. We immediately called RENOS and talked to the female manager on duty. She showed no concern and tried her best to reason why no staple should be in the food. She all but called us liars. After much calm discussion on our part we insisted she call the owner and have him call us. He never did call. We registered a complaint with the State of Michigan for the incident. We were led to believe that the manager has no Restaurant Management Certification from the Michigan Board of Health. A complaint has been lodged there also. The manager on duty made no attempt to redeem the uneaten portion of our food order or offer any type of assistance or apology.

I would say if you value your life or your loved ones or want to be assured of competent customer service if a food incident happens to you STAY AWAY from RENOS. They do not realize that in this economy small businesses can not afford to alienate long term customers as they did my wife and me.

1
★☆☆☆☆

First a little background on my business relationship with RENOS.
I have done business with this store for over 20 years with only one issue in the past. That issue was with them delivering the wrong product to my home. When I called I was told, quite nastily ??I made it just like you ordered it? ( I have been ordering the same small pizza for so long I normally just say I want a (My Street Name) Special. After not ordering pizzas for about three months the manager showed up on my porch and asked why I had not been ordering. When I told her the story she apologized and comped me a pizza. Things have been good for years until recently. One night in March 2010 we ordered our usual with some extra side orders. My wife and I grabbed our first peace of pie and all of a sudden she started choking. As she was spewing food onto the table and digging in her throat, while I was dialing 911, she eventually spit out a staple. We immediately called RENOS and talked to the female manager on duty. She showed no concern and tried her best to reason why no staple should be in the food. She all but called us liars. After much calm discussion on our part we insisted she call the owner and have him call us. He never did call. We registered a complaint with the State of Michigan for the incident. We were led to believe that the manager has no Restaurant Management Certification from the Michigan Board of Health. A complaint has been lodged there also. The manager on duty made no attempt to redeem the uneaten portion of our food order or offer any type of assistance or apology.

I would say if you value your life or your loved ones or want to be assured of competent customer service if a food incident happens to you STAY AWAY from RENOS. They do not realize that in this economy small businesses can not afford to alienate long term customers as they did my wife and me.

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1 out of 2 people found this review helpful.

.

First a little background on my business relationship with RENOS.
I have done business with this store for over 20 years with only one issue in the past. That issue was with them delivering the wrong product to my home. When I called I was told, quite nastily ??I made it just like you ordered it? ( I have been ordering the same small pizza for so long I normally just say I want a (My Street Name) Special. After not ordering pizzas for about three months the manager showed up on my porch and asked why I had not been ordering. When I told her the story she apologized and comped me a pizza. Things have been good for years until recently. One night in March 2010 we ordered our usual with some extra side orders. My wife and I grabbed our first peace of pie and all of a sudden she started choking. As she was spewing food onto the table and digging in her throat, while I was dialing 911, she eventually spit out a staple. We immediately called RENOS and talked to the female manager on duty. She showed no concern and tried her best to reason why no staple should be in the food. She all but called us liars. After much calm discussion on our part we insisted she call the owner and have him call us. He never did call. We registered a complaint with the State of Michigan for the incident. We were led to believe that the manager has no Restaurant Management Certification from the Michigan Board of Health. A complaint has been lodged there also. The manager on duty made no attempt to redeem the uneaten portion of our food order or offer any type of assistance or apology.

I would say if you value your life or your loved ones or want to be assured of competent customer service if a food incident happens to you STAY AWAY from RENOS. They do not realize that in this economy small businesses can not afford to alienate long term customers as they did my wife and me.

0
★☆☆☆☆

First a little background on my business relationship with RENOS.
I have done business with this store for over 20 years with only one issue in the past. That issue was with them delivering the wrong product to my home. When I called I was told, quite nastily ??I made it just like you ordered it? ( I have been ordering the same small pizza for so long I normally just say I want a (My Street Name) Special. After not ordering pizzas for about three months the manager showed up on my porch and asked why I had not been ordering. When I told her the story she apologized and comped me a pizza. Things have been good for years until recently. One night in March 2010 we ordered our usual with some extra side orders. My wife and I grabbed our first peace of pie and all of a sudden she started choking. As she was spewing food onto the table and digging in her throat, while I was dialing 911, she eventually spit out a staple. We immediately called RENOS and talked to the female manager on duty. She showed no concern and tried her best to reason why no staple should be in the food. She all but called us liars. After much calm discussion on our part we insisted she call the owner and have him call us. He never did call. We registered a complaint with the State of Michigan for the incident. We were led to believe that the manager has no Restaurant Management Certification from the Michigan Board of Health. A complaint has been lodged there also. The manager on duty made no attempt to redeem the uneaten portion of our food order or offer any type of assistance or apology.

I would say if you value your life or your loved ones or want to be assured of competent customer service if a food incident happens to you STAY AWAY from RENOS. They do not realize that in this economy small businesses can not afford to alienate long term customers as they did my wife and me.

Pros: Usually Great Pizza

Cons: Food Safety and Customer Service

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Best non franchise pizza in downriver. Been eating there for about 15 years plus. Wont stop...Cant stop! Its just a basic pizza and way better then any Little Caesar, Pizza Hut, Papa Johns, etc. Try it. You'll never go back anywhere else.

5
★★★★★

Best non franchise pizza in downriver. Been eating there for about 15 years plus. Wont stop...Cant stop! Its just a basic pizza and way better then any Little Caesar, Pizza Hut, Papa Johns, etc. Try it. You'll never go back anywhere else.

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.

Renos' makes one of the best pizzas downriver! Always fresh and hot out of the oven. Unlike many pizzerias in town everything at Renos is made fresh to order, every order, everytime! From the salads to the chicken dinners! Try one of there famous Renos' Fingers Extras with sauce! It will take your breath away! For the perfect ending theres always the Renos' Cinnamon Sticks. The staff there is always very kind and polite and there always willing to go the extra mile to make there customers happy. Defiently worth trying out one of there fresh and hot pizzas. Also there delivery service is awesome! Always fast and hot!

5
★★★★★

Renos' makes one of the best pizzas downriver! Always fresh and hot out of the oven. Unlike many pizzerias in town everything at Renos is made fresh to order, every order, everytime! From the salads to the chicken dinners! Try one of there famous Renos' Fingers Extras with sauce! It will take your breath away! For the perfect ending theres always the Renos' Cinnamon Sticks. The staff there is always very kind and polite and there always willing to go the extra mile to make there customers happy. Defiently worth trying out one of there fresh and hot pizzas. Also there delivery service is awesome! Always fast and hot!

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Very good pizza at renos! I love the staff! The delivery drivers are very polite! A very small cozy lobby with a soda pop machine. Also Renos appears to be a smoke free workplace! Two thumbs up on that!

3
★★★☆☆

Very good pizza at renos! I love the staff! The delivery drivers are very polite! A very small cozy lobby with a soda pop machine. Also Renos appears to be a smoke free workplace! Two thumbs up on that!

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2 out of 2 people found this review helpful.

.

The pizza at Reno's is awesome. It's always fresh and delicous. They also have a full menu with chicken dinners and ribs that are very good. The service is fast and dependable.

4
★★★★☆

The pizza at Reno's is awesome. It's always fresh and delicous. They also have a full menu with chicken dinners and ribs that are very good. The service is fast and dependable.

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2 out of 2 people found this review helpful.

 

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