I have been to PF Chang's numerous times in the Orlando area and had wonderful experiences. My experience at the Charlotte location was horrendous and discriminatory.
We arrived on a Fri evening around 6:30 pm and were pleased to find no line, nobody waiting to be seated, and see several tables still available. I advised the main hostess that we were a party of five, but that three of the five were children. We were getting ready to follow a hostess to a seat when the main hostess informed us that there would be a 45 minute wait. I thought she was joking at first and then when I realized she wasn?t, I reminded her that there was nobody in the waiting area but us. She unsympathetically said, ?We don?t have a table for five.? I asked her, ?Can?t you put two smaller tables together?? Her reply was, ?We don?t have any together.? Having seen MANY empty tables side-by-side through the window when we walked by the restaurant, I pointed them out to her. She shrugged her shoulders. Let me repeat that: SHE SHRUGGED HER SHOULDERS.
It soon became apparent that we were not welcome there, for whatever illogical reason. I was embarrassed. Not for me, not for us, but for P.F. Chang?s. I was embarrassed that they would have a hostess who makes $7 or so an hour deciding who gets seated and who doesn?t as if it?s an exclusive nightclub when, in reality, it?s a chain restaurant. Yes, a chain restaurant. It was obvious that there was nobody else waiting. It was obvious that there were tables available. It was obvious there were tables available that were side-by-side. It was obvious that there were already families in the restaurant. It was obvious that none of us are ?big? people, especially the children, so we all could have even have been seated at a four-top with an extra chair added. And, if it matters, it was obvious that we were not improperly dressed. Other restaurants in the Charlotte area are more deserving of your hard-earned money.
Pros: excellent atmosphere, tasty food, great wine selections
Cons: discriminatory, poor hostessing