Pistilli Ford Incorporated

I just recently purchased a pre owned 2003 Ford Taurus Wagon from Pistilli Ford Incorporated in paramus. The purchase went smoothly, my salesman, Scott was very pleasant. The car came with a real good warranty and minimum mileage.

We had a real rainy day and I got into the car and saw what looked like a moderate size pond oin the passenger side floor. A very unpleasant surprise. No windows or doors had been left ajar. Idrove directly to the Ford dealer and was taken care of by Santo. Santo was extremely pleasant and apologetic. He gave me a really nice new Explorer as a loaner car and off I went. The following Thurs they called to let me know what was wrong and that parts had been ordered to fix the leak. Sat they called with the all clear. Ipicked up the car drove home and then noticed the floor was wet to the touch. Hubby tried a day of drying and pulled out 3" of water. I brought the car back. This time I got John in service. Very unpleasant man, grouchy about which car I could take as a loaner,.

I called Customer service and reported all this. Betsey was extremely nice, gave me to the boss. All was smoothed out and now I awiat further completion of the job.

All in all Pisitilli seems to be a good dealership with only one or two less than spectacular employees.

PROS: Good prices, easy people to work with for the most part
CONS: One or two less than terrific employees