Garner Brothers

★★★☆☆

About Garner Brothers

Home Construction & Remodeling

Home Construction & Remodeling
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Been using them for nearly 20 years and have never had a problem. They are reasonably priced, know their craft and are totally honest. They can be trusted in your home and relied upon to return if the problem isn't fixed the first time. You do frequently get an answering machine but by indicating the level of your problem, emergecy vs minor repair issue, you can be certain of an appropriate response. I highly recommend them.

5
★★★★★

Been using them for nearly 20 years and have never had a problem. They are reasonably priced, know their craft and are totally honest. They can be trusted in your home and relied upon to return if the problem isn't fixed the first time. You do frequently get an answering machine but by indicating the level of your problem, emergecy vs minor repair issue, you can be certain of an appropriate response. I highly recommend them.

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Nice guys but they don't follow up promptly and it takes several trips to correctly fix a problem. Also had the same experience with the phone situation, I leave a message and it will be returned a week later or not at all.

2
★★☆☆☆

Nice guys but they don't follow up promptly and it takes several trips to correctly fix a problem. Also had the same experience with the phone situation, I leave a message and it will be returned a week later or not at all.

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I have been a customer of Garner Bros for over 15 years and have never had any type of problem with their getting back to me, their workmanship or their pricing. I leave a message and I always get a call back within a few hours, or sometimes, they will just show up, ready to fix my problem! Both brothers have very nice dispositions and I like them and their work a lot!!

5
★★★★★

I have been a customer of Garner Bros for over 15 years and have never had any type of problem with their getting back to me, their workmanship or their pricing. I leave a message and I always get a call back within a few hours, or sometimes, they will just show up, ready to fix my problem! Both brothers have very nice dispositions and I like them and their work a lot!!

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Shoddy work performed on my home- many pipe leaks in several areas of the home after significant work had been performed. Numerous call backs were made to request repair and completion of inadequate and half assed work. Obvious plumbing concerns and potential problem areas were never reported and ignored. Lack of responsiviness to concerns and incomplete work. When calls where finally returned, the replies were derogatory. It is incomprehensible how they stay in business. To say that customer service is lacking is an understatement. It does not exist. Do not recommend. Your house will be under water before you even get a returned phone call.

1
★☆☆☆☆

Shoddy work performed on my home- many pipe leaks in several areas of the home after significant work had been performed. Numerous call backs were made to request repair and completion of inadequate and half assed work. Obvious plumbing concerns and potential problem areas were never reported and ignored. Lack of responsiviness to concerns and incomplete work. When calls where finally returned, the replies were derogatory. It is incomprehensible how they stay in business. To say that customer service is lacking is an understatement. It does not exist. Do not recommend. Your house will be under water before you even get a returned phone call.

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Getting hold of them is difficult, but in both experiences I've had, they did a great job when they responded. My take is they don't have any kind of office support (I've never gotten anything other than the answering machine), which is a nuisance more than anything else. They also have taken two to three days to respond, which isn't a problem if it's not an emergency.

3
★★★☆☆

Getting hold of them is difficult, but in both experiences I've had, they did a great job when they responded. My take is they don't have any kind of office support (I've never gotten anything other than the answering machine), which is a nuisance more than anything else. They also have taken two to three days to respond, which isn't a problem if it's not an emergency.

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First off, I previously had problems with both my water heater and my fridge. Garner brothers are very difficult to get a hold of, most of my phone calls went to a answering machine. The first experience was very nice experience, the fridge was leaking out water, and he quickly found the problem and fixed it in less than 20 minutes. Next, I called them back for my water heater, it took a week before they responded and when they did look at it, they said they couldn't do anything since there was not enough space to do anything, and just left in a matter of five minutes. From what I remember, the fridge was fixed at a resonable price.

PROS: Good Prices, fixed my fridge nicely
CONS: inconsistant. hard to get a hold of.

3
★★★☆☆

First off, I previously had problems with both my water heater and my fridge. Garner brothers are very difficult to get a hold of, most of my phone calls went to a answering machine. The first experience was very nice experience, the fridge was leaking out water, and he quickly found the problem and fixed it in less than 20 minutes. Next, I called them back for my water heater, it took a week before they responded and when they did look at it, they said they couldn't do anything since there was not enough space to do anything, and just left in a matter of five minutes. From what I remember, the fridge was fixed at a resonable price.

PROS: Good Prices, fixed my fridge nicely
CONS: inconsistant. hard to get a hold of.

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