Best Buy

★★★☆☆
  • 30 Andrews Dr

    West Paterson, NJ 07424

    Map & Directions
  • 877-211-9810

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It is very annoying that a big store like Best Buy in West Paterson would have a fax number 8772119810 as a main phone number what a shame...does this store has a Manager? what does it say abut customer care????

0
★☆☆☆☆

It is very annoying that a big store like Best Buy in West Paterson would have a fax number 8772119810 as a main phone number what a shame...does this store has a Manager? what does it say abut customer care????

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i place an order with best buy on black friday. the package was shipped to the wrong address and the items were returned to best buy. when i asked to repurchase the package, they would not honor the sale prices. the representative was very rude and i never received the call back I had requested.

0
★☆☆☆☆

i place an order with best buy on black friday. the package was shipped to the wrong address and the items were returned to best buy. when i asked to repurchase the package, they would not honor the sale prices. the representative was very rude and i never received the call back I had requested.

Pros: good selection

Cons: terrible customer service

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I went into this store with a nice budget for a D-SLR camera. Nobody offered to help, and 2/3 of the demo cameras were non-functional. The no-commission model makes for good prices, but I'm not dropping $800-$900 on lenses I can't test or talk about with a salesperson. Sorry Best Buy, I'll head to a real camera shop, or Costco, where the return policy is better.

1
★☆☆☆☆

I went into this store with a nice budget for a D-SLR camera. Nobody offered to help, and 2/3 of the demo cameras were non-functional. The no-commission model makes for good prices, but I'm not dropping $800-$900 on lenses I can't test or talk about with a salesperson. Sorry Best Buy, I'll head to a real camera shop, or Costco, where the return policy is better.

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I'm a disabled, almost senior citizen who, in compliance with their policy, went to return an unopened child's software game with receipt in hand at the West Paterson Best Buy. The girl at c/s placed her nails under the seal and opened the package after about a minute or so of trying, looked through the contents that were in tact, then told me she couldn't take back an open software package. After 2 more co-workers joined in, I was again verbally abused, lied to and about and told by a black so-called manager when she approached "You better respect me and you better leave the store before I". She never said what. I contacted corporate, who contacted the store who once again lied to cover their tracks saying I told them I opened the software, but it was incompatible with my system. I called corporate back, then tried to get the number of the district manager and was stone-walled by another store employee. I am not finished with my complaints, and not all of their employees are like this. However, unless satisfactory action is taken against these 3, I would say "buyer beware".

1
★☆☆☆☆

I'm a disabled, almost senior citizen who, in compliance with their policy, went to return an unopened child's software game with receipt in hand at the West Paterson Best Buy. The girl at c/s placed her nails under the seal and opened the package after about a minute or so of trying, looked through the contents that were in tact, then told me she couldn't take back an open software package. After 2 more co-workers joined in, I was again verbally abused, lied to and about and told by a black so-called manager when she approached "You better respect me and you better leave the store before I". She never said what. I contacted corporate, who contacted the store who once again lied to cover their tracks saying I told them I opened the software, but it was incompatible with my system. I called corporate back, then tried to get the number of the district manager and was stone-walled by another store employee. I am not finished with my complaints, and not all of their employees are like this. However, unless satisfactory action is taken against these 3, I would say "buyer beware".

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had been to bestbuy few days back to get a charger for my creative zen extra mp3 player since i lost mine. The service was excellent though they dint have the product they did tell me to contact the creative website directly to find it .
The sales person was friendly and attentive

4
★★★★☆

had been to bestbuy few days back to get a charger for my creative zen extra mp3 player since i lost mine. The service was excellent though they dint have the product they did tell me to contact the creative website directly to find it .
The sales person was friendly and attentive

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I must say that I've never been dissapointed with this store. They are basically a software superstore with everything from music to movies to games. The prices are all pretty low and they usually have good sales and marked down items. I really enjoy this store.

5
★★★★★

I must say that I've never been dissapointed with this store. They are basically a software superstore with everything from music to movies to games. The prices are all pretty low and they usually have good sales and marked down items. I really enjoy this store.

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Best Buy will supply you with great items such as video games, movies, computers, PDAs, and more. Great place to buy electronics at. Service is fast and prices are low.

5
★★★★★

Best Buy will supply you with great items such as video games, movies, computers, PDAs, and more. Great place to buy electronics at. Service is fast and prices are low.

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