Best Buy

It is very annoying that a big store like Best Buy in West Paterson would have a fax number 8772119810 as a main phone number what a shame...does this store has a Manager? what does it say abut customer care????

i place an order with best buy on black friday. the package was shipped to the wrong address and the items were returned to best buy. when i asked to repurchase the package, they would not honor the sale prices. the representative was very rude and i never received the call back I had requested.

I went into this store with a nice budget for a D-SLR camera. Nobody offered to help, and 2/3 of the demo cameras were non-functional. The no-commission model makes for good prices, but I'm not dropping $800-$900 on lenses I can't test or talk about with a salesperson. Sorry Best Buy, I'll head to a real camera shop, or Costco, where the return policy is better.

I'm a disabled, almost senior citizen who, in compliance with their policy, went to return an unopened child's software game with receipt in hand at the West Paterson Best Buy. The girl at c/s placed her nails under the seal and opened the package after about a minute or so of trying, looked through the contents that were in tact, then told me she couldn't take back an open software package. After 2 more co-workers joined in, I was again verbally abused, lied to and about and told by a black so-called manager when she approached "You better respect me and you better leave the store before I". She never said what. I contacted corporate, who contacted the store who once again lied to cover their tracks saying I told them I opened the software, but it was incompatible with my system. I called corporate back, then tried to get the number of the district manager and was stone-walled by another store employee. I am not finished with my complaints, and not all of their employees are like this. However, unless satisfactory action is taken against these 3, I would say "buyer beware".

had been to bestbuy few days back to get a charger for my creative zen extra mp3 player since i lost mine. The service was excellent though they dint have the product they did tell me to contact the creative website directly to find it .
The sales person was friendly and attentive

I must say that I've never been dissapointed with this store. They are basically a software superstore with everything from music to movies to games. The prices are all pretty low and they usually have good sales and marked down items. I really enjoy this store.

Best Buy will supply you with great items such as video games, movies, computers, PDAs, and more. Great place to buy electronics at. Service is fast and prices are low.