Dog Grooming By Misti-Sue

★★★☆☆

About Dog Grooming By Misti-Sue

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Pets & Animals

Pets & Animals
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I am appalled at the negative comments about this dog grooming establishment. In the 10 years that I have been taking my dogs and referring my friends to Misti she has never disappointed me. Misti has lovingly worked with my Airedale from the time he was 6 mos. old until now. It amazes me how she is so knowledgable about all of the different cuts. Misti also listens to what I want and is able to modify the cut to my specifications. On many occasions I have witnessed the obvious compassion she has for her profession. The customer service is above and beyond. I too received a call but it wasn't to "encourage business" but rather a follow up customer service ..it's nice to be on the receiving end of a thank-you for bringing your pet in. I wouldn't take my dogs anywhere else...and I value my dogs more than words can express. I give this establishment the highest recommendation of five stars....they earn it each and every day. You can tell the devotion is there by the personal service they deliver to each person who walks through the door.

5
★★★★★

I am appalled at the negative comments about this dog grooming establishment. In the 10 years that I have been taking my dogs and referring my friends to Misti she has never disappointed me. Misti has lovingly worked with my Airedale from the time he was 6 mos. old until now. It amazes me how she is so knowledgable about all of the different cuts. Misti also listens to what I want and is able to modify the cut to my specifications. On many occasions I have witnessed the obvious compassion she has for her profession. The customer service is above and beyond. I too received a call but it wasn't to "encourage business" but rather a follow up customer service ..it's nice to be on the receiving end of a thank-you for bringing your pet in. I wouldn't take my dogs anywhere else...and I value my dogs more than words can express. I give this establishment the highest recommendation of five stars....they earn it each and every day. You can tell the devotion is there by the personal service they deliver to each person who walks through the door.

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.

I used to work here.. I was the second manager here. I know Misti and I know Sue. I know for a fact that they do not Tolerate any type of abuse to Dogs. Anytime I am in the area I stop in for a visit. I used to have dogs begging to get in :) I am going to give you a call sue :) Miss you guys!! I worked here in 1992

5
★★★★★

I used to work here.. I was the second manager here. I know Misti and I know Sue. I know for a fact that they do not Tolerate any type of abuse to Dogs. Anytime I am in the area I stop in for a visit. I used to have dogs begging to get in :) I am going to give you a call sue :) Miss you guys!! I worked here in 1992

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.

I walked into this dog grooming salon to get my Collie groomed. Misty Sue was grooming a dog and did not hear me walk in. She was yelling at the dog and hitting the dog on its nose and pulling the dogs legs and beating the dog with her open palm. The dog was screaching and yelping because Misty Sue was beating the dog. DO NOT TAKE YOUR DOGS AND CATS TO BE GROOMED HERE, MISTY SUE WILL BEAT YOUR DOG!!

1
★☆☆☆☆

I walked into this dog grooming salon to get my Collie groomed. Misty Sue was grooming a dog and did not hear me walk in. She was yelling at the dog and hitting the dog on its nose and pulling the dogs legs and beating the dog with her open palm. The dog was screaching and yelping because Misty Sue was beating the dog. DO NOT TAKE YOUR DOGS AND CATS TO BE GROOMED HERE, MISTY SUE WILL BEAT YOUR DOG!!

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0 out of 1 people found this review helpful.

.

I have been taking my dogs to be groomed at Misti-Sue's for several years now & am very pleased with their services & pricing. They are very knowledgeable & kind to my dogs...who love their "bath day"!

4
★★★★☆

I have been taking my dogs to be groomed at Misti-Sue's for several years now & am very pleased with their services & pricing. They are very knowledgeable & kind to my dogs...who love their "bath day"!

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1 out of 1 people found this review helpful.

.

Amazing!!!! I wrote a letter over a year ago to Misti Sue telling her how awful looking my poor terrified dog was when I picked her up from the LAST visit to her shop. I could have done a better grooming job blind folded. And my dog was terrified. I had on two previous ocassions heard Misti Sue herself yelling at dogs in the back. Well, yesterday I get a message on my answer machine asking if my dog needed any grooming services. Apparently they are now desperate for customers. If they had treated their customers better in the first place, they would not be begging for business to keep their doors open now. STAY AWAY! bc

1
★☆☆☆☆

Amazing!!!! I wrote a letter over a year ago to Misti Sue telling her how awful looking my poor terrified dog was when I picked her up from the LAST visit to her shop. I could have done a better grooming job blind folded. And my dog was terrified. I had on two previous ocassions heard Misti Sue herself yelling at dogs in the back. Well, yesterday I get a message on my answer machine asking if my dog needed any grooming services. Apparently they are now desperate for customers. If they had treated their customers better in the first place, they would not be begging for business to keep their doors open now. STAY AWAY! bc

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.

I always enjoy bringing my dogs to Misti-Sue. The staff is always quickly to recognize me and the two "loves of my life" and make the experience similar to a visit to a personal friend. The dogs never hesitate once inside the door and guide themselves directly to the grooming area. When I pick them up, we turn a lot of heads as they are the most beautiful bright white Pyrs with tales held high. Misti Sue usually gives me an update as to any specific issues to their hair quality, ear cleanliness, or behavior during their visit. Never has the shop appeared un-clean or have any strong unpleasant odors. I also think her rates are very reasonable. Dog grooming cannot be an easy job. Along with patience it must require a great deal of devotion to keep the business successful. I think it shows.

4
★★★★☆

I always enjoy bringing my dogs to Misti-Sue. The staff is always quickly to recognize me and the two "loves of my life" and make the experience similar to a visit to a personal friend. The dogs never hesitate once inside the door and guide themselves directly to the grooming area. When I pick them up, we turn a lot of heads as they are the most beautiful bright white Pyrs with tales held high. Misti Sue usually gives me an update as to any specific issues to their hair quality, ear cleanliness, or behavior during their visit. Never has the shop appeared un-clean or have any strong unpleasant odors. I also think her rates are very reasonable. Dog grooming cannot be an easy job. Along with patience it must require a great deal of devotion to keep the business successful. I think it shows.

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.

I've taken my dogs to Misti for over 15 years. The shop has groomed my Shitzsus, mixed breeds, and Lhaso, and my son's dogs. Both big and small, every dog is calm, happy and well groomed when I pick them up. They are very happy to walk thru Misti's door and tails are wagging when we pull in the parking lot. On occasion Saturdays get a bit backed up. (What business doesn't face this on occasion?) If you need a set "in and out" time, try a weekday. Kind, appropriate, professional and never cruel.

4
★★★★☆

I've taken my dogs to Misti for over 15 years. The shop has groomed my Shitzsus, mixed breeds, and Lhaso, and my son's dogs. Both big and small, every dog is calm, happy and well groomed when I pick them up. They are very happy to walk thru Misti's door and tails are wagging when we pull in the parking lot. On occasion Saturdays get a bit backed up. (What business doesn't face this on occasion?) If you need a set "in and out" time, try a weekday. Kind, appropriate, professional and never cruel.

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.

i am sick to my stomach! we have used this place a couple times, we have a bichon-poodle mix, that we have kept looking like a bichon, yesterday i brought him in, he did the usual hitting the end of the leash to get away, it was a zoo in there, i tried to explain how i wanted him cut, but the girl wouldn't give me 30 seconds of her time, i figured, oh well, he'll be alright, he's been here before, he has the base cut and just needs a trimming, he was there like 2-3 weeks earlier. when we picked him up i wanted to cry, i truly felt sick to my stomach, he still had a bichon head, but every other hair on his body was shaved to the bone, and not even a good shave, there are still little clumps of missed areas and hack marks. he looked like he was on chemo or something. they claim he was matted, but the only place he ever gets matted is on his rear and behind his ears, which, oddly enough, is still matted. the truth is, it's easier for them to say that because then they can shave him down, it's much faster to do that then to spend a few extra minutes being a professional. we brush him every day, and when i wash him, i blow-dry him and don't have any problems brushing out the matting, it just takes a few minutes that they obviously don't want to spend. then, he comes home with diarhea, itching, and draging his behind as he walks. thankfully, the hair will grow back. I have learned a lesson the hard way, i am by no means an unreasonable person, so please trust me when i tell you not to use this groomer. you will be sorry too at some point. also, with all groomers, try not to bring your dog on saturdays, they are too busy and your dog will pay the price.

1
★☆☆☆☆

i am sick to my stomach! we have used this place a couple times, we have a bichon-poodle mix, that we have kept looking like a bichon, yesterday i brought him in, he did the usual hitting the end of the leash to get away, it was a zoo in there, i tried to explain how i wanted him cut, but the girl wouldn't give me 30 seconds of her time, i figured, oh well, he'll be alright, he's been here before, he has the base cut and just needs a trimming, he was there like 2-3 weeks earlier. when we picked him up i wanted to cry, i truly felt sick to my stomach, he still had a bichon head, but every other hair on his body was shaved to the bone, and not even a good shave, there are still little clumps of missed areas and hack marks. he looked like he was on chemo or something. they claim he was matted, but the only place he ever gets matted is on his rear and behind his ears, which, oddly enough, is still matted. the truth is, it's easier for them to say that because then they can shave him down, it's much faster to do that then to spend a few extra minutes being a professional. we brush him every day, and when i wash him, i blow-dry him and don't have any problems brushing out the matting, it just takes a few minutes that they obviously don't want to spend. then, he comes home with diarhea, itching, and draging his behind as he walks. thankfully, the hair will grow back. I have learned a lesson the hard way, i am by no means an unreasonable person, so please trust me when i tell you not to use this groomer. you will be sorry too at some point. also, with all groomers, try not to bring your dog on saturdays, they are too busy and your dog will pay the price.

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1 out of 1 people found this review helpful.

.

Well to start of misti sues has been my groomer for years ive always been satisfied with her work but everything changed this saturday when i try to take my puppies in for my regular morning visit, WHAT A ZOO. never in my life have i seen this before the most unprofessional scene ever what a joke, i had to walk out and of course took my dogs with me........People lets understand that our personal life has to be left at home and not brought to our place of work....and i thouhg this was suppose to be a friendly envirorment.

1
★☆☆☆☆

Well to start of misti sues has been my groomer for years ive always been satisfied with her work but everything changed this saturday when i try to take my puppies in for my regular morning visit, WHAT A ZOO. never in my life have i seen this before the most unprofessional scene ever what a joke, i had to walk out and of course took my dogs with me........People lets understand that our personal life has to be left at home and not brought to our place of work....and i thouhg this was suppose to be a friendly envirorment.

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1 out of 1 people found this review helpful.

.

When I first moved to Las Vegas 15 years ago I searched for a good groomer where my Lhasa Apso's would get a good groom and where they liked to go. I asked a lady who had a beautifully groomed Lhasa and was referred to Misty. After their deaths from "old age" I acquired a Lhasa mix and a miniature poodle. Misty does a beautiful job. I get so many complements on Coco and Tiger. Best of all they love to go there. They can hardly wait to get out of the car and get into the shop.

Misty loves my dogs and they know it.

5
★★★★★

When I first moved to Las Vegas 15 years ago I searched for a good groomer where my Lhasa Apso's would get a good groom and where they liked to go. I asked a lady who had a beautifully groomed Lhasa and was referred to Misty. After their deaths from "old age" I acquired a Lhasa mix and a miniature poodle. Misty does a beautiful job. I get so many complements on Coco and Tiger. Best of all they love to go there. They can hardly wait to get out of the car and get into the shop.

Misty loves my dogs and they know it.

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.

As the owner of Misti-Sue's, I want to respond to the comments posted by "S.R.". We have been in business, at the same location, for 19 years and have groomed thousands of animals. "S.R."'s dog was not receptive to grooming and was very difficult to handle. After leaving our shop, "S.R." took her dog to an emergency vet because of her concern. The vet's report stated the dog was treated for "irritated eyes". Nothing else. It is our policy that If the customer brings to our attention concerns about the treatment of their pet, we consult with the vet involved. "S.R." informed us of the visit to the emergency vet and stated the bill was $500.00. When asked, "S.R" would not supply a copy of the bill. We finally obtained the information from the vet's assistant and were informed the the bill was not $500.00, rather, it was less than $400.00. I contacted "S.R."'s father and told him I would reimburse "S.R." for the vet charges upon receipt of a copy of the vet's bill. When I received the bill, full restitution was made. Based on the information contained in the vet's report, "S.R."'s characterization of her pet being "physically abused and severely choked or strangled' is patently false and I am deeply offended by her misrepresentation of the facts. In 19 years of business, we have never lost an animal. Our professional staff takes pride in providing the best customer service and care for our clients pets. "Your pets are our children".

Concerning "Kathy R": First of all, we do not tolerate any physical abuse in our shop. Secondly, our staff has racked our brains and does not recognize the circumstances surrounding "Kathy R"'s comments. We have our suspicions as to the identity of this individual and the motive for her comments. Rather than posting unsubstantiated facts in a public forum, Kathy should have contacted Dog Grooming by Misti-Sue in order to discuss her concerns. If Kathy feels so strongly about this, I challenge her to contact my shop as soon as possible. 702 254-4422

5
★★★★★

As the owner of Misti-Sue's, I want to respond to the comments posted by "S.R.". We have been in business, at the same location, for 19 years and have groomed thousands of animals. "S.R."'s dog was not receptive to grooming and was very difficult to handle. After leaving our shop, "S.R." took her dog to an emergency vet because of her concern. The vet's report stated the dog was treated for "irritated eyes". Nothing else. It is our policy that If the customer brings to our attention concerns about the treatment of their pet, we consult with the vet involved. "S.R." informed us of the visit to the emergency vet and stated the bill was $500.00. When asked, "S.R" would not supply a copy of the bill. We finally obtained the information from the vet's assistant and were informed the the bill was not $500.00, rather, it was less than $400.00. I contacted "S.R."'s father and told him I would reimburse "S.R." for the vet charges upon receipt of a copy of the vet's bill. When I received the bill, full restitution was made. Based on the information contained in the vet's report, "S.R."'s characterization of her pet being "physically abused and severely choked or strangled' is patently false and I am deeply offended by her misrepresentation of the facts. In 19 years of business, we have never lost an animal. Our professional staff takes pride in providing the best customer service and care for our clients pets. "Your pets are our children".

Concerning "Kathy R": First of all, we do not tolerate any physical abuse in our shop. Secondly, our staff has racked our brains and does not recognize the circumstances surrounding "Kathy R"'s comments. We have our suspicions as to the identity of this individual and the motive for her comments. Rather than posting unsubstantiated facts in a public forum, Kathy should have contacted Dog Grooming by Misti-Sue in order to discuss her concerns. If Kathy feels so strongly about this, I challenge her to contact my shop as soon as possible. 702 254-4422

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0 out of 1 people found this review helpful.

.

I also will never use this groomer again. My dog is still trembling and her ears are red and swollen. My experience with 2 other visits were as follows- bleeding nails and swollen eyes from shaving. On my last visit, as I was standing at the counter to pick up my pet, I witnessed the groomer sliding another small dog very rough on the table by it's ears. No wonder she shakes when she goes there. I'm done with Misti-Sue.

1
★☆☆☆☆

I also will never use this groomer again. My dog is still trembling and her ears are red and swollen. My experience with 2 other visits were as follows- bleeding nails and swollen eyes from shaving. On my last visit, as I was standing at the counter to pick up my pet, I witnessed the groomer sliding another small dog very rough on the table by it's ears. No wonder she shakes when she goes there. I'm done with Misti-Sue.

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1 out of 1 people found this review helpful.

.

Misti-Sue's was recommended to me by several people a few years ago. I started going there in 2005 and always had a pleasant experience and my dogs seemed to be happy...Until yesterday. I took my 2 dogs to get groomed yesterday morning and when I returned to pick them up, they looked great but were terrified and running for the door. We came home, took a nap, and when I woke up I noticed one of my dogs sitting by my side just staring at me. Her eyes were literally bulging out of their sockets, her skin was red, blotchy, and swollen, and she was panting frantically. I rushed her to the emergency animal hospital (the only place open at 6pm on a Saturday evening) and after about an hour of examination, the doctor informs me that my dog had been physically abused and severely choked or strangled and that was the cause for her eyes popping out of her head. They had to inject her with an anti-inflammatory and pain medication to reduce the swelling and her discomfort. 4 hours and $400 later, I was able to take her home with medications and instructions to see my regular vet within 3 days. I am heartbroken and never thought I'd have to worry about something like this. My other dog has a few minor scratches and marks on him, but nothing compared to the other..Thank God.

1
★☆☆☆☆

Misti-Sue's was recommended to me by several people a few years ago. I started going there in 2005 and always had a pleasant experience and my dogs seemed to be happy...Until yesterday. I took my 2 dogs to get groomed yesterday morning and when I returned to pick them up, they looked great but were terrified and running for the door. We came home, took a nap, and when I woke up I noticed one of my dogs sitting by my side just staring at me. Her eyes were literally bulging out of their sockets, her skin was red, blotchy, and swollen, and she was panting frantically. I rushed her to the emergency animal hospital (the only place open at 6pm on a Saturday evening) and after about an hour of examination, the doctor informs me that my dog had been physically abused and severely choked or strangled and that was the cause for her eyes popping out of her head. They had to inject her with an anti-inflammatory and pain medication to reduce the swelling and her discomfort. 4 hours and $400 later, I was able to take her home with medications and instructions to see my regular vet within 3 days. I am heartbroken and never thought I'd have to worry about something like this. My other dog has a few minor scratches and marks on him, but nothing compared to the other..Thank God.

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1 out of 1 people found this review helpful.

.

they are very well trained pet groomers. they are very good with dogs and do a great job. they are a little slow and over priced. i think they use the low priced shampoo and charge you for the expensive stuff. i am not sure if we will be going back there. but i am not saying they are the worst in town.

3
★★★☆☆

they are very well trained pet groomers. they are very good with dogs and do a great job. they are a little slow and over priced. i think they use the low priced shampoo and charge you for the expensive stuff. i am not sure if we will be going back there. but i am not saying they are the worst in town.

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.

the staff is always friendly and careful with my animals. My dogs love going there and never are afraid to be left alone. The store is clean and the groomers always leave my dogs imaculate.

5
★★★★★

the staff is always friendly and careful with my animals. My dogs love going there and never are afraid to be left alone. The store is clean and the groomers always leave my dogs imaculate.

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