North East Auto Credit

★★★★★
  • 5700 Brookpark Rd

    Cleveland, OH 44129

    Map & Directions
  • 216-458-0791

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I have never dealt with a shadier operation that this one. I bought a Chrysler 300 from these guys off of eBay and right from the start, it was a bad experience.

Now I have purchased cars over eBay before, from private sellers and dealers, and the experience has always been at least satisfactory. With North Coast, there was no satisfactory involved.

When I first called about the car to buy it at the Buy-It-Now price on a Saturday afternoon, I was assured by NCA contact Chris that he would get the paperwork to me on Monday. I had to fill that out and send it back and he could have the car shipped out to me in 24 hours. Great, right? Except not a bit of that was true.

For starters, Monday came and went. So did Tuesday, Wednesday, Thursday, and Friday. During this time, I called Chris, called other numbers I had for North Coast (where I was told to "just hang in there buddy"), emailed and even texted Chris' phone. Every once in a while (probably a 10 to 1 ratio), I would get some response from Chris stating "yes, the paperwork will go out today." But that never seemed to happen. Mind you, I was persistent because I had put down a $400 deposit and could not get insurance or financing or anything started before they sent me the paperwork.

On Friday of the 1st week, I sent Chris a text that said if I didn't get the paperwork by that day, he could keep the car and I'd look elsewhere. This was the same week that Chrysler went bankrupt so there were plenty of dealers looking to unload 300's.

Well the ultimatum worked and the paperwork showed up Friday afternoon. By 10 o'clock Saturday morning I had financing set. But because NCA turned out to be a non-franchised dealer, the bank said they couldn't go ahead w/ the loan. Within three hours, I had another bank set with financing. Good to go, right? Wrong.

It took more than a week and a half for them to get title information to the bank to actually complete the sale! That's with me calling, emailing, and texting them throughout the week as well as my bank. My loan officer said she had never see such a thing in all her years.

So finally the sale was complete and the car was shipped. THIS WAS ONE DAY SHORT OF FOUR WEEKS SINCE I SAID "I'LL BUY IT"!!! and it arrives at the house. Gas on E. Windshield washer fluid bone dry. Half vacuumed. Cup holders still filled with gunk. All four tires about 20 PSIs low. I mean they had it for nearly a month AFTER deposit and they couldn't detail it or even clean it???? Plus it was supposed to come with a GPS unit which never arrived and I know I'll never see. Did I mention it still took them nearly three more weeks to send me the title and I only had three days left on the temporary plates when it finally arrived?

So far the car has been ok but has certainly seen rough times. The Carfax report on it said it was clean but I'm waiting for the next shoe to drop.

Do not deal with North Coast Auto unless you can deal with an incredible amount of aggravation and shoddy delivery. They are awful!

0
★☆☆☆☆

I have never dealt with a shadier operation that this one. I bought a Chrysler 300 from these guys off of eBay and right from the start, it was a bad experience.

Now I have purchased cars over eBay before, from private sellers and dealers, and the experience has always been at least satisfactory. With North Coast, there was no satisfactory involved.

When I first called about the car to buy it at the Buy-It-Now price on a Saturday afternoon, I was assured by NCA contact Chris that he would get the paperwork to me on Monday. I had to fill that out and send it back and he could have the car shipped out to me in 24 hours. Great, right? Except not a bit of that was true.

For starters, Monday came and went. So did Tuesday, Wednesday, Thursday, and Friday. During this time, I called Chris, called other numbers I had for North Coast (where I was told to "just hang in there buddy"), emailed and even texted Chris' phone. Every once in a while (probably a 10 to 1 ratio), I would get some response from Chris stating "yes, the paperwork will go out today." But that never seemed to happen. Mind you, I was persistent because I had put down a $400 deposit and could not get insurance or financing or anything started before they sent me the paperwork.

On Friday of the 1st week, I sent Chris a text that said if I didn't get the paperwork by that day, he could keep the car and I'd look elsewhere. This was the same week that Chrysler went bankrupt so there were plenty of dealers looking to unload 300's.

Well the ultimatum worked and the paperwork showed up Friday afternoon. By 10 o'clock Saturday morning I had financing set. But because NCA turned out to be a non-franchised dealer, the bank said they couldn't go ahead w/ the loan. Within three hours, I had another bank set with financing. Good to go, right? Wrong.

It took more than a week and a half for them to get title information to the bank to actually complete the sale! That's with me calling, emailing, and texting them throughout the week as well as my bank. My loan officer said she had never see such a thing in all her years.

So finally the sale was complete and the car was shipped. THIS WAS ONE DAY SHORT OF FOUR WEEKS SINCE I SAID "I'LL BUY IT"!!! and it arrives at the house. Gas on E. Windshield washer fluid bone dry. Half vacuumed. Cup holders still filled with gunk. All four tires about 20 PSIs low. I mean they had it for nearly a month AFTER deposit and they couldn't detail it or even clean it???? Plus it was supposed to come with a GPS unit which never arrived and I know I'll never see. Did I mention it still took them nearly three more weeks to send me the title and I only had three days left on the temporary plates when it finally arrived?

So far the car has been ok but has certainly seen rough times. The Carfax report on it said it was clean but I'm waiting for the next shoe to drop.

Do not deal with North Coast Auto unless you can deal with an incredible amount of aggravation and shoddy delivery. They are awful!

Pros: the price, and that's all

Cons: Service, communication, professionalism, almost everything

.

Hopefully you read these two comments below me before you do any business with NCA. They are dishonest, misleading and a total scam. Their cars are not anywhere near what they advertised on their website. When I purchased my car, this ??arrogant? salesman showed me the CARFAX report that shows no prior accident history. I figured this is a good bargain, even though it has some minor dings and chips on the hood, but the price was attractive. About a month later, I noticed the car always pull to the right, so I had a four wheel alignment done. The next month, I had the same problem, so I had another four wheel alignment. This past week, after having five alignments done on the car, the guy said that I should probably have someone check the frame on the car to make sure there is nothing wrong with the frame. Sure enough, when I took it to a frame shop, they told me that the car had a frame damage and was repaired. The bad repair job caused my car not to drive straight. Had I known the car had a frame damage, I would never buy this car. This dealer should have known when they bought this car from the auction, but they didn't share that information with me. Instead they show me a clean CARFAX report. This dealership is very shady. Be very careful before you do any business with NCA.

0
★☆☆☆☆

Hopefully you read these two comments below me before you do any business with NCA. They are dishonest, misleading and a total scam. Their cars are not anywhere near what they advertised on their website. When I purchased my car, this ??arrogant? salesman showed me the CARFAX report that shows no prior accident history. I figured this is a good bargain, even though it has some minor dings and chips on the hood, but the price was attractive. About a month later, I noticed the car always pull to the right, so I had a four wheel alignment done. The next month, I had the same problem, so I had another four wheel alignment. This past week, after having five alignments done on the car, the guy said that I should probably have someone check the frame on the car to make sure there is nothing wrong with the frame. Sure enough, when I took it to a frame shop, they told me that the car had a frame damage and was repaired. The bad repair job caused my car not to drive straight. Had I known the car had a frame damage, I would never buy this car. This dealer should have known when they bought this car from the auction, but they didn't share that information with me. Instead they show me a clean CARFAX report. This dealership is very shady. Be very careful before you do any business with NCA.

Pros: None

Cons: A total scam

.

What a scam. If you notice, they claim that their car is carfax certified but "autocheck" claims there is frame damage from the auction. They claim it is only a small problem. What a joke. A car that has frame damage at the auction was inspected by the auction and have been in a major accident but wasn't included in carfax records. It is in the fine print. Buyer beware. You can get the car much cheaper at dealer auction when it is announced as "frame damage." A legit dealer never buys those types of cars. Plus, who gets a bunch of their own people to write their own reviews. 5 different reviews on the same day???? How shady is that?

0
★☆☆☆☆

What a scam. If you notice, they claim that their car is carfax certified but "autocheck" claims there is frame damage from the auction. They claim it is only a small problem. What a joke. A car that has frame damage at the auction was inspected by the auction and have been in a major accident but wasn't included in carfax records. It is in the fine print. Buyer beware. You can get the car much cheaper at dealer auction when it is announced as "frame damage." A legit dealer never buys those types of cars. Plus, who gets a bunch of their own people to write their own reviews. 5 different reviews on the same day???? How shady is that?

Pros: Nothing

Cons: Everything

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I have bought two cars from North Coast Auto in the past. They made the transaction easy and fast. The current car was sold to me by Mike, he was very easy to work with. You really can't find the quality and price that they give you.

2
★★★★★

I have bought two cars from North Coast Auto in the past. They made the transaction easy and fast. The current car was sold to me by Mike, he was very easy to work with. You really can't find the quality and price that they give you.

Pros: Price

Cons: nothing

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You want to think this dealer is different, but it is not. These guys, John and Chris, treat you like they are making a million dollars a year and have the ego's to prove it. They are not out to help you. You are just a vehicle for them to make money. It's sad that there are derelicts out there making so much money.

0
★☆☆☆☆

You want to think this dealer is different, but it is not. These guys, John and Chris, treat you like they are making a million dollars a year and have the ego's to prove it. They are not out to help you. You are just a vehicle for them to make money. It's sad that there are derelicts out there making so much money.

Pros: Price

Cons: Ego's

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I don't believe all of the positive reviews are from actual clients. The rate was enormously high, I was charged $2,000 extra for my car because it 'wasn't involved in any accidents'. What a JOKE. When I bought the car, it had rust all

3
★★★★★

I don't believe all of the positive reviews are from actual clients. The rate was enormously high, I was charged $2,000 extra for my car because it 'wasn't involved in any accidents'. What a JOKE. When I bought the car, it had rust all

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I just bought a car from Tony about a month ago. He is fantastic. He let me take my time in deciding which vehicle I would purchase. Tony was extremely patient with me and I would have to say the best car salesman I've encountered. He knows a lot about cars and the best thing about him is that he is really honest. I bought the car at sticker price and would have even paid more for it how much I love it!

5
★★★★★

I just bought a car from Tony about a month ago. He is fantastic. He let me take my time in deciding which vehicle I would purchase. Tony was extremely patient with me and I would have to say the best car salesman I've encountered. He knows a lot about cars and the best thing about him is that he is really honest. I bought the car at sticker price and would have even paid more for it how much I love it!

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I just bought a car from Tony about a month ago. He is fantastic. He let me take my time in deciding which vehicle I would purchase. Tony was extremely patient with me and I would have to say the best car salesman I've encountered. He

3
★★★★★

I just bought a car from Tony about a month ago. He is fantastic. He let me take my time in deciding which vehicle I would purchase. Tony was extremely patient with me and I would have to say the best car salesman I've encountered. He

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Theses guys were awesome, lowered purchase by $800. Have me 8 tires new, 4 winter, and 4 summer tires. Got me financed with no credit. I would probably buy every car from now on from there. Great people

5
★★★★★

Theses guys were awesome, lowered purchase by $800. Have me 8 tires new, 4 winter, and 4 summer tires. Got me financed with no credit. I would probably buy every car from now on from there. Great people

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Theses guys were awesome, lowered purchase by $800. Have me 8 tires new, 4 winter, and 4 summer tires. Got me financed with no credit. I would probably buy every car from now on from there. Great people\r

3
★★★★★

Theses guys were awesome, lowered purchase by $800. Have me 8 tires new, 4 winter, and 4 summer tires. Got me financed with no credit. I would probably buy every car from now on from there. Great people\r

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This was a great place to buy a car , the sales staff was so helpful ,Miguel was so great ,the down payment didn't break my bank , the only problem I had was I didn't have the extra money to get the car on my insurance policy that day but Miguel talked to his boss and they paid the first payment and added it to my car note so I had insurance to leave with the car. Will recommend them to everyone!!!

5
★★★★★

This was a great place to buy a car , the sales staff was so helpful ,Miguel was so great ,the down payment didn't break my bank , the only problem I had was I didn't have the extra money to get the car on my insurance policy that day but Miguel talked to his boss and they paid the first payment and added it to my car note so I had insurance to leave with the car. Will recommend them to everyone!!!

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This was a great place to buy a car , the sales staff was so helpful ,Miguel was so great ,the down payment didn't break my bank , the only problem I had was I didn't have the extra money to get the car on my insurance policy that day but

3
★★★★★

This was a great place to buy a car , the sales staff was so helpful ,Miguel was so great ,the down payment didn't break my bank , the only problem I had was I didn't have the extra money to get the car on my insurance policy that day but

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Service was wonderful, and great car! Thank you!!

5
★★★★★

Service was wonderful, and great car! Thank you!!

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Service was wonderful, and great car! Thank you!!\r

3
★★★★★

Service was wonderful, and great car! Thank you!!\r

.

Good experience, and they will work with you to get you what you want. Pleasant experience, will be back!!

5
★★★★★

Good experience, and they will work with you to get you what you want. Pleasant experience, will be back!!

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Good experience, and they will work with you to get you what you want. Pleasant experience, will be back!!\r

3
★★★★★

Good experience, and they will work with you to get you what you want. Pleasant experience, will be back!!\r

.

Ron & Vlad were great. Bought us ice cream after we purchased our car. Just all around great people to deal with!

5
★★★★★

Ron & Vlad were great. Bought us ice cream after we purchased our car. Just all around great people to deal with!

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Ron & Vlad were great. Bought us ice cream after we purchased our car. Just all around great people to deal with!\r

3
★★★★★

Ron & Vlad were great. Bought us ice cream after we purchased our car. Just all around great people to deal with!\r

.

Very polite, very patient, and helped out and answered all the questions I had as well as giving me good advice.

5
★★★★★

Very polite, very patient, and helped out and answered all the questions I had as well as giving me good advice.

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Very polite, very patient, and helped out and answered all the questions I had as well as giving me good advice.\r

3
★★★★★

Very polite, very patient, and helped out and answered all the questions I had as well as giving me good advice.\r

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These guys are all very helpful and nice. Will come back for another car!

5
★★★★★

These guys are all very helpful and nice. Will come back for another car!

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These guys are all very helpful and nice. Will come back for another car!\r

3
★★★★★

These guys are all very helpful and nice. Will come back for another car!\r

.

Vlad was a tremendous help. Very good salesman, I truly appreciate everything he did for me, and how understanding and extremely helpful he was. Loved my experience!

5
★★★★★

Vlad was a tremendous help. Very good salesman, I truly appreciate everything he did for me, and how understanding and extremely helpful he was. Loved my experience!

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Vlad was a tremendous help. Very good salesman, I truly appreciate everything he did for me, and how understanding and extremely helpful he was. Loved my experience!\r

3
★★★★★

Vlad was a tremendous help. Very good salesman, I truly appreciate everything he did for me, and how understanding and extremely helpful he was. Loved my experience!\r

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Great Deal! Very pleasant with customer service. Thank you so much, will definitely be back for every need and new car. Thank You SO MUCH!!!!!

5
★★★★★

Great Deal! Very pleasant with customer service. Thank you so much, will definitely be back for every need and new car. Thank You SO MUCH!!!!!

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Great Deal! Very pleasant with customer service. Thank you so much, will definitely be back for every need and new car. Thank You SO MUCH!!!!!\r

3
★★★★★

Great Deal! Very pleasant with customer service. Thank you so much, will definitely be back for every need and new car. Thank You SO MUCH!!!!!\r

.

Tony was very helpful and friendly. Getting a loan was difficult for me, but Tony really worked from ME and with his boss to get me financing. Also, he did not pressure me much at all VERY IMPORTANT TO ME!!

5
★★★★★

Tony was very helpful and friendly. Getting a loan was difficult for me, but Tony really worked from ME and with his boss to get me financing. Also, he did not pressure me much at all VERY IMPORTANT TO ME!!

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.

Tony was very helpful and friendly. Getting a loan was difficult for me, but Tony really worked from ME and with his boss to get me financing. Also, he did not pressure me much at all VERY IMPORTANT TO ME!!\r

3
★★★★★

Tony was very helpful and friendly. Getting a loan was difficult for me, but Tony really worked from ME and with his boss to get me financing. Also, he did not pressure me much at all VERY IMPORTANT TO ME!!\r

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Adam was very professional and has great cutover service skills. I plan to send others to him. He deserves it!

5
★★★★★

Adam was very professional and has great cutover service skills. I plan to send others to him. He deserves it!

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Adam was very professional and has great cutover service skills. I plan to send others to him. He deserves it!\r

3
★★★★★

Adam was very professional and has great cutover service skills. I plan to send others to him. He deserves it!\r

.

Adam was very informative and knew what he was selling. Made me very confident and comfortable with my purchase!

5
★★★★★

Adam was very informative and knew what he was selling. Made me very confident and comfortable with my purchase!

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Adam was very informative and knew what he was selling. Made me very confident and comfortable with my purchase!\r

3
★★★★★

Adam was very informative and knew what he was selling. Made me very confident and comfortable with my purchase!\r

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Tony is a great sales person, was very patient with me and all of my questions. Tony helped me find a car that I loved, and that was within my budget. Will definitely recommend, family and friends.

5
★★★★★

Tony is a great sales person, was very patient with me and all of my questions. Tony helped me find a car that I loved, and that was within my budget. Will definitely recommend, family and friends.

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Tony is a great sales person, was very patient with me and all of my questions. Tony helped me find a car that I loved, and that was within my budget. Will definitely recommend, family and friends.\r

3
★★★★★

Tony is a great sales person, was very patient with me and all of my questions. Tony helped me find a car that I loved, and that was within my budget. Will definitely recommend, family and friends.\r

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Very Helpful! I will recommend to everyone I know and will be back for my next car in the future.

5
★★★★★

Very Helpful! I will recommend to everyone I know and will be back for my next car in the future.

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Very Helpful! I will recommend to everyone I know and will be back for my next car in the future.\r

3
★★★★★

Very Helpful! I will recommend to everyone I know and will be back for my next car in the future.\r

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Probably the best experience I've had in years. I was treated with respect regardless of my credit. Left with a nice vehicle where I didn't have to second guess my decision.

5
★★★★★

Probably the best experience I've had in years. I was treated with respect regardless of my credit. Left with a nice vehicle where I didn't have to second guess my decision.

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Probably the best experience I've had in years. I was treated with respect regardless of my credit. Left with a nice vehicle where I didn't have to second guess my decision.\r

3
★★★★★

Probably the best experience I've had in years. I was treated with respect regardless of my credit. Left with a nice vehicle where I didn't have to second guess my decision.\r

.

Migel was very helpful and stayed late to finish the sale. Absolutely wonderful!

5
★★★★★

Migel was very helpful and stayed late to finish the sale. Absolutely wonderful!

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Migel was very helpful and stayed late to finish the sale. Absolutely wonderful!\r

3
★★★★★

Migel was very helpful and stayed late to finish the sale. Absolutely wonderful!\r

.

Great customer service. They will bend over backwards to get you into the car you need. Very friendly, no pressure sales. We will definitely be back to get our next car from N.E. Auto Credit!

5
★★★★★

Great customer service. They will bend over backwards to get you into the car you need. Very friendly, no pressure sales. We will definitely be back to get our next car from N.E. Auto Credit!

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Great customer service. They will bend over backwards to get you into the car you need. Very friendly, no pressure sales. We will definitely be back to get our next car from N.E. Auto Credit!\r

3
★★★★★

Great customer service. They will bend over backwards to get you into the car you need. Very friendly, no pressure sales. We will definitely be back to get our next car from N.E. Auto Credit!\r

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The service here was excellent and the people here were friendly & enjoyable. Everything went great, they worked with me on everything.

5
★★★★★

The service here was excellent and the people here were friendly & enjoyable. Everything went great, they worked with me on everything.

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Adam was a big help. He was great, he helped me get into a car even though I have a bad credit score. Thanks you are the best!

5
★★★★★

Adam was a big help. He was great, he helped me get into a car even though I have a bad credit score. Thanks you are the best!

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Vlad was a pleasure working with. He was very passionate and he made me feel as if he had my best interest at heart. Thanks alot!

5
★★★★★

Vlad was a pleasure working with. He was very passionate and he made me feel as if he had my best interest at heart. Thanks alot!

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This car dealership is very very good! Tony was very helpful!

5
★★★★★

This car dealership is very very good! Tony was very helpful!

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Great communication, willing to understand client's situation. Thank You!

5
★★★★★

Great communication, willing to understand client's situation. Thank You!

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Tony was great, much better than other places I visited. Very welcoming right when I got there, and helpful throughout the entire process!

5
★★★★★

Tony was great, much better than other places I visited. Very welcoming right when I got there, and helpful throughout the entire process!

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Salespeople were friendly & knowledgeable. Went above and beyond to explain our options.

5
★★★★★

Salespeople were friendly & knowledgeable. Went above and beyond to explain our options.

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Very pleasant experience! Staff is friendly and helpful. Thank you very much! Did a good job and very helpful.

5
★★★★★

Very pleasant experience! Staff is friendly and helpful. Thank you very much! Did a good job and very helpful.

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