Mill Creek Carpet & Tile

★★★★☆
  • 6845 E 41st St

    Tulsa, OK 74145

    Map & Directions
  • 918-621-4000

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Diamond Carpet Specialists

11063 S Memorial Dr Tulsa, OK

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Mill Creek Carpet & Tile

9342 S Memorial Dr Tulsa, OK

4.25 12
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Dear Hannah D. \r
\r
First let me say from everyone here at Mill Creek that we are sorry that you had a less than a positive experience while shopping at Mill Creek Carpet and Tile. We would like to change that perception if possible and

3
★★★★★

Dear Hannah D. \r
\r
First let me say from everyone here at Mill Creek that we are sorry that you had a less than a positive experience while shopping at Mill Creek Carpet and Tile. We would like to change that perception if possible and

.

I feel bad writing a negative review, but after visiting this store I have been less than impressed. It was recommended by a couple of friends for flooring and various remodel supplies. I was told to check it out because it could be

3
★★★★★

I feel bad writing a negative review, but after visiting this store I have been less than impressed. It was recommended by a couple of friends for flooring and various remodel supplies. I was told to check it out because it could be

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I live in Grove, Ok, near Grand Lake, just North of Downtown. The Grove Branch of this terrible "company" sent two contractors out to resurface and lay tile in my apartment. I was in another apartment,

3
★★★★★

I live in Grove, Ok, near Grand Lake, just North of Downtown. The Grove Branch of this terrible "company" sent two contractors out to resurface and lay tile in my apartment. I was in another apartment,

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I am not understanding these people who post these awful reviews!!! I have had done business with them for over 13 years. Not only do I love the carpeting in both of mine and my daughters room (that they installed several months ago), I

3
★★★★★

I am not understanding these people who post these awful reviews!!! I have had done business with them for over 13 years. Not only do I love the carpeting in both of mine and my daughters room (that they installed several months ago), I

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If there were minus-stars they surely deserve it!
Never never again with this totally unprofessional company. I hired them to redo my kitchen - they outsourced it to some contractor who had absolutely no idea about the design that MillCreek had agreed upon. The subcontractors left the house in a a total mess - ruined my front yard with grout and concrete and the tiles were haphazard, the kitchen sink was a recycled one and the management totally ignored our calls/emails. Only after complaining to BBB they sent a worker to fix a leak. The work that was supposed to be completed in 4 weeks has still not been completed after three years and they want full payment. Repeated attempts to request them to complete the work went unanswered but they did answer with a lawsuit!

1
★☆☆☆☆

If there were minus-stars they surely deserve it!
Never never again with this totally unprofessional company. I hired them to redo my kitchen - they outsourced it to some contractor who had absolutely no idea about the design that MillCreek had agreed upon. The subcontractors left the house in a a total mess - ruined my front yard with grout and concrete and the tiles were haphazard, the kitchen sink was a recycled one and the management totally ignored our calls/emails. Only after complaining to BBB they sent a worker to fix a leak. The work that was supposed to be completed in 4 weeks has still not been completed after three years and they want full payment. Repeated attempts to request them to complete the work went unanswered but they did answer with a lawsuit!

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If there were minus-stars this business surely deserves it!
Never never again with this totally unprofessional and rip-off company. I hired them to redo my kitchen - they outsourced it to some contractor who had absolutely no idea about

3
★★★★★

If there were minus-stars this business surely deserves it!
Never never again with this totally unprofessional and rip-off company. I hired them to redo my kitchen - they outsourced it to some contractor who had absolutely no idea about

.

"The Biggest Mistake I've ever made." I contracted with this outfit to install $13,000.00 of Italian Travertine Flooring in my home of 20 years. They hired SUBCONTRACTORS and CHILDREN UNDER THE AGE OF 16 to install the flooring. The slab

3
★★★★★

"The Biggest Mistake I've ever made." I contracted with this outfit to install $13,000.00 of Italian Travertine Flooring in my home of 20 years. They hired SUBCONTRACTORS and CHILDREN UNDER THE AGE OF 16 to install the flooring. The slab

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DO NOT do business with Mill Creek. Based on Mill Creek's showroom and prices you would expect to receive a superior product and exceptional customer service, but unfortunately that is not what you get. We purchased engineered wood floors and had Mill Creek install them in our home. The sales woman told us installation would take a couple days, but when the installer (sub-contractor) came out he informed us that it would be at least a week -- and that actually turned into several months. Fault is not on the installer (they were actually great), but Mill Creek did not order enough product and in some instances did not order the correct products to complete the job. The installers told us this was not the first time they had this problem with Mill Creek. Mill Creek's customer service is the worst we have ever experienced. When we called the sales woman to let her know we were unhappy with the timeframe and that some of the wood trim was not the correct color her response was "it is what it is." We spoke to the supervisor and response was that they knew the sales woman was awful, but she had been employed there forever and they couldn't let her go. The supervisor did not offer any apologies, and did not try to fix our problems. To make matters worse, the engineered floor that we spent over $12k for and that we were told had a 25 year warranty is now showing wear (losing color) on our stairs were it has the most traffic. This is after just over a year! We are experiencing extreme heartburn at the thought of having to contact them about the warranty and can only anticipate the less-than-stellar customer service we experienced at the beginning. We could really write a novel about the countless let-downs, but we're guessing their is a character limit on this review. Do yourself a favor and DO NOT do business with Mill Creek. We will never again and are hoping to spare someone else from the agony.

1
★☆☆☆☆

DO NOT do business with Mill Creek. Based on Mill Creek's showroom and prices you would expect to receive a superior product and exceptional customer service, but unfortunately that is not what you get. We purchased engineered wood floors and had Mill Creek install them in our home. The sales woman told us installation would take a couple days, but when the installer (sub-contractor) came out he informed us that it would be at least a week -- and that actually turned into several months. Fault is not on the installer (they were actually great), but Mill Creek did not order enough product and in some instances did not order the correct products to complete the job. The installers told us this was not the first time they had this problem with Mill Creek. Mill Creek's customer service is the worst we have ever experienced. When we called the sales woman to let her know we were unhappy with the timeframe and that some of the wood trim was not the correct color her response was "it is what it is." We spoke to the supervisor and response was that they knew the sales woman was awful, but she had been employed there forever and they couldn't let her go. The supervisor did not offer any apologies, and did not try to fix our problems. To make matters worse, the engineered floor that we spent over $12k for and that we were told had a 25 year warranty is now showing wear (losing color) on our stairs were it has the most traffic. This is after just over a year! We are experiencing extreme heartburn at the thought of having to contact them about the warranty and can only anticipate the less-than-stellar customer service we experienced at the beginning. We could really write a novel about the countless let-downs, but we're guessing their is a character limit on this review. Do yourself a favor and DO NOT do business with Mill Creek. We will never again and are hoping to spare someone else from the agony.

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DO NOT do business with Mill Creek. Based on Mill Creek's showroom and prices you would expect to receive a superior product and exceptional customer service, but unfortunately that is not what you get. We purchased engineered wood floors

3
★★★★★

DO NOT do business with Mill Creek. Based on Mill Creek's showroom and prices you would expect to receive a superior product and exceptional customer service, but unfortunately that is not what you get. We purchased engineered wood floors

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I have to agree with the previous reviewer - service is awful. Tile installation was horrible - installer wouldn't use spacers so my expensive tile was crooked and not spaced uniformly. The worst part was torn out and redone. but it still isn't a good installation. It took 6 months to get it done. Very disappointing.

1
★☆☆☆☆

I have to agree with the previous reviewer - service is awful. Tile installation was horrible - installer wouldn't use spacers so my expensive tile was crooked and not spaced uniformly. The worst part was torn out and redone. but it still isn't a good installation. It took 6 months to get it done. Very disappointing.

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Awful service. Purchased tile and installation for a bathroom renovation. Project started in Jan. and still not done in June. For over 2 months, the bill fails to reflect credits. Yet they have continued to call write for final payment, and threaten legal action

1
★☆☆☆☆

Awful service. Purchased tile and installation for a bathroom renovation. Project started in Jan. and still not done in June. For over 2 months, the bill fails to reflect credits. Yet they have continued to call write for final payment, and threaten legal action

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We were very impressed with this store. Great service, very helpful, prices were average with other carpet retailers that we looked at. The store was very clean and organized. Would highly recommend!

5
★★★★★

We were very impressed with this store. Great service, very helpful, prices were average with other carpet retailers that we looked at. The store was very clean and organized. Would highly recommend!

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