Capitol Toyota Scion
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Map & Directions
783 Auto Group Ave NE
Salem, OR 97301
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503-399-1011
- www.captoyota.com/
We have purchased a vehile recently from this location. We were very impressed with their customer care & follow through. We were looking for a 'hard to find' vehicle & received phone calls when the vehile was available on the lot. We were very impressed with the follow-up after we had made our purchase. We felt valued & important.
PROS: Customer Follow Up
CONS:
We have purchased a vehile recently from this location. We were very impressed with their customer care & follow through. We were looking for a 'hard to find' vehicle & received phone calls when the vehile was available on the lot. We were very impressed with the follow-up after we had made our purchase. We felt valued & important.
PROS: Customer Follow Up
CONS:
Outstanding!!
5Outstanding!!
Everyone that I worked with in the service department was very friendly and very helpful. I went in to have a side view mirror replaced. I was greeted as I was getting out of my car, and he explained what work needed to be done, how long
5
Everyone that I worked with in the service department was very friendly and very helpful. I went in to have a side view mirror replaced. I was greeted as I was getting out of my car, and he explained what work needed to be done, how long
The mechanic did a great job finding and fixing a vibration in the steering column.
5The mechanic did a great job finding and fixing a vibration in the steering column.
extremely helpful
5
extremely helpful
The work was 100 dollars less than Ron Tonkin AND you wash and vacuum my car! I told Ron Tonkin this and they said they simply don't have time....well...then I don't have time for them!
5The work was 100 dollars less than Ron Tonkin AND you wash and vacuum my car! I told Ron Tonkin this and they said they simply don't have time....well...then I don't have time for them!
From making the call to schedule my oil change, to being walked to my freshly washed car....... The service was exceptional.
5From making the call to schedule my oil change, to being walked to my freshly washed car....... The service was exceptional.
very good
4very good
great service
5
great service
Despite a misunderstanding about the appointment time I experienced great service from these folks.
5Despite a misunderstanding about the appointment time I experienced great service from these folks.
All problems have been solved right the first time. Totally worth it.
5All problems have been solved right the first time. Totally worth it.
Took my car in for its 5,000 mile service. Told it could take up to an hour today.
I grabbed some popcorn and then the buzzer went off 25 mins later and I was on my way.
The woman who set up my appointment was
Took my car in for its 5,000 mile service. Told it could take up to an hour today.
I grabbed some popcorn and then the buzzer went off 25 mins later and I was on my way.
The woman who set up my appointment was
Great experience no pressure , Mike Brown very professional & knowledgeable. First time I left impressed from a dealership. look forward to future purchases
5Great experience no pressure , Mike Brown very professional & knowledgeable. First time I left impressed from a dealership. look forward to future purchases
I have had great visits, this one was a little strange since the ignition key given to me after I paid didn't fit my truck. Then the mechanic forgot to reset my maintenance notification light.
4I have had great visits, this one was a little strange since the ignition key given to me after I paid didn't fit my truck. Then the mechanic forgot to reset my maintenance notification light.
From the coffee to the service, everything was good.
5From the coffee to the service, everything was good.
they did a good job, did what we needed and washed the car which is great.
5they did a good job, did what we needed and washed the car which is great.
Miracle workers
5Miracle workers
Staff has always been friendly and helpful. I like that they check with me before doing something that was found in the course of working on the original work order.
5Staff has always been friendly and helpful. I like that they check with me before doing something that was found in the course of working on the original work order.
Great as always
5Great as always
The employees are always helpful and professional in meeting your needs and honor your use of their brand. I almost always have my service needs attended through Dennis in the Capital Toyota Service Dept. Dennis is always professional and
5The employees are always helpful and professional in meeting your needs and honor your use of their brand. I almost always have my service needs attended through Dennis in the Capital Toyota Service Dept. Dennis is always professional and
I have always had great service on my car and I am always treated great. Jason Buring and crew are terrific. I would not take my car anywhere else!
5I have always had great service on my car and I am always treated great. Jason Buring and crew are terrific. I would not take my car anywhere else!
Fantastic, done on time!
5Fantastic, done on time!
Clean environment with kind workers that get back to you quickly
5Clean environment with kind workers that get back to you quickly
It was a very busy day but the office workers could have been more helpful
4It was a very busy day but the office workers could have been more helpful
Service rep was very congenial and helpful. Lounge facility was outstanding, entertaining, and provided coffee and popcorn.
5Service rep was very congenial and helpful. Lounge facility was outstanding, entertaining, and provided coffee and popcorn.
Discovered mice were trying to get in the car when they serviced it. Solved the issue and it won't happen again. But, they didn't even offer me a cat!
5Discovered mice were trying to get in the car when they serviced it. Solved the issue and it won't happen again. But, they didn't even offer me a cat!
Excellent customer service, and competitive pricing. No one else could find the problem with my Camry, I spent too much money at another shop, but Capitol Toyota found the problem, offered different options, and fixed it. THANK YOU SO
5Excellent customer service, and competitive pricing. No one else could find the problem with my Camry, I spent too much money at another shop, but Capitol Toyota found the problem, offered different options, and fixed it. THANK YOU SO
