Jack's Board House

★★★★★

About Jack's Board House

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Sports & Recreation

Sports & Recreation
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4.5 2
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I'm thoroughly happy with the way this guy does business. I don't know if I spoke to Jack (I didn't end up asking) but he basically gave me a freebie for what was initially bad customer service.

I don't live in Oregon, (though Portlandia makes it look like a cool place to me) but I ordered from their online store because they had a wheel set that seemed like exactly what I wanted, offered free shipping on orders over $25, would sell me a bottle of lube at a competitive price, the wheels were at a reduced price (only $30- good price for 60 mm softies) and they tacked on a 5% off store-wide sale. All in all, only $35 when my next choice in wheels was $40.

So imagine my disappointment when I find out they were in fact OUT OF STOCK instead of the posted IN STOCK.

I waited 9 days, and after not receiving the wheels, and not receiving any emails from the shop, I called, and got a man who sounded very tired, maybe a little frustrated. But NOT rude. I asked him about the order, and he apologized and said he had just sold a few of them and tried to order me more, but they don't make the wheel anymore, so I could either pick out something new or get a refund. He recommended two brands with wheels too big for my board (he didn't know that I had a cruiser, not an actual longboard) so he just recommended the next-biggest set from the original brand I wanted (Autobahn), and after conversing with me for about 2 minutes on the other brands I liked, he gave me the information I needed to make an informed decision, and I decided his recommendation actually was best. (The other two had a characteristic I didn't like that he informed me of and and the other one he said wasn't meant for street riding, but pool and pipe riding. I already had a set like that.)

Now it sounds like he already pretty much made up for Jack waiting until I asked about my order to tell me he didn't have what his site sold me, right?

Well, it gets better. these other wheels he recommended go for $40 too, and.he actually offered to give me the (somewhat substantially) more expensive wheels for the money I already payed, right off the bat. That's some real honest customer service right there. That's how it should be done, and this guy was super nice about it. I mean, he probably didn't want a bad review, not exactly to bend over backwards for me, but overall, the site offered a freebie, really because they messed up before. And he helped me choose the right wheel. I only had 4 questions, but I've had a pretty bad history with customer service, and this is some of the most complete customer service I've been given. I've never gotten that from amazon or ebay or CCS.

tl;dr They sold me some quality wheels for essentially 27% off with free shipping and it only took them 15 days to ship it to me.

4
★★★★☆

I'm thoroughly happy with the way this guy does business. I don't know if I spoke to Jack (I didn't end up asking) but he basically gave me a freebie for what was initially bad customer service.

I don't live in Oregon, (though Portlandia makes it look like a cool place to me) but I ordered from their online store because they had a wheel set that seemed like exactly what I wanted, offered free shipping on orders over $25, would sell me a bottle of lube at a competitive price, the wheels were at a reduced price (only $30- good price for 60 mm softies) and they tacked on a 5% off store-wide sale. All in all, only $35 when my next choice in wheels was $40.

So imagine my disappointment when I find out they were in fact OUT OF STOCK instead of the posted IN STOCK.

I waited 9 days, and after not receiving the wheels, and not receiving any emails from the shop, I called, and got a man who sounded very tired, maybe a little frustrated. But NOT rude. I asked him about the order, and he apologized and said he had just sold a few of them and tried to order me more, but they don't make the wheel anymore, so I could either pick out something new or get a refund. He recommended two brands with wheels too big for my board (he didn't know that I had a cruiser, not an actual longboard) so he just recommended the next-biggest set from the original brand I wanted (Autobahn), and after conversing with me for about 2 minutes on the other brands I liked, he gave me the information I needed to make an informed decision, and I decided his recommendation actually was best. (The other two had a characteristic I didn't like that he informed me of and and the other one he said wasn't meant for street riding, but pool and pipe riding. I already had a set like that.)

Now it sounds like he already pretty much made up for Jack waiting until I asked about my order to tell me he didn't have what his site sold me, right?

Well, it gets better. these other wheels he recommended go for $40 too, and.he actually offered to give me the (somewhat substantially) more expensive wheels for the money I already payed, right off the bat. That's some real honest customer service right there. That's how it should be done, and this guy was super nice about it. I mean, he probably didn't want a bad review, not exactly to bend over backwards for me, but overall, the site offered a freebie, really because they messed up before. And he helped me choose the right wheel. I only had 4 questions, but I've had a pretty bad history with customer service, and this is some of the most complete customer service I've been given. I've never gotten that from amazon or ebay or CCS.

tl;dr They sold me some quality wheels for essentially 27% off with free shipping and it only took them 15 days to ship it to me.

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Good place to shop. Store has been here for a long time. 1 block from skate park. Very knowledgeable staff, and great with the kids. Wonderful stock of everything for the skater. Complete store..

5
★★★★★

Good place to shop. Store has been here for a long time. 1 block from skate park. Very knowledgeable staff, and great with the kids. Wonderful stock of everything for the skater. Complete store..

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