Queen Village Animal Hospital

★★★★★
  • 323 Bainbridge St

    Philadelphia, PA 19147

    Map & Directions
  • 215-925-5753

About Queen Village Animal Hospital

Pets & Animals

Pets & Animals
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This was a surprise. I have been going here for about 7 years and truly love the professional staff. Today, however, I had an extremely unpleasant experience over the phone with reception. I was treated rudely and when I tried to explain what I was looking for (an authorization or 800-PetMeds for an Rx that QV Animal Hospital doesn't dispense but has ALWAYS ok'd for me, I was cut off and told "We don't tell the doctors what to do!" Very nasty. I wasn't asking her to tell the Drs what to do just explaining (or trying to) what I was calling about.
This has never happened to me before so I'm assuming this receptionist is new. Too bad. I'm afraid this wonderful practice might lose business because of her.

2
★★★★☆

This was a surprise. I have been going here for about 7 years and truly love the professional staff. Today, however, I had an extremely unpleasant experience over the phone with reception. I was treated rudely and when I tried to explain what I was looking for (an authorization or 800-PetMeds for an Rx that QV Animal Hospital doesn't dispense but has ALWAYS ok'd for me, I was cut off and told "We don't tell the doctors what to do!" Very nasty. I wasn't asking her to tell the Drs what to do just explaining (or trying to) what I was calling about.
This has never happened to me before so I'm assuming this receptionist is new. Too bad. I'm afraid this wonderful practice might lose business because of her.

Pros: Best Doctors and Techs around!

Cons: Absolutely Obnoxious Front Desk

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I'm new in town-these folks were recommended by fellow dog park people. Usually that's trustworthy. I came here expecting to be welcomed. WoW. Not a hello. Not a smile. I was asked how they could help( I was standing in front of them) I told them that I was new and that I had an apt. They were all fussing over these cats and did not even greet my dogs! They didn't look my way again until I was checking out. The Dr and tech were good (although my dogsskin hasn't cleared) but I'm looking for another place to go where I can feel comfortable while waiting. No sense in settling. I will go where people are interested in my business.

1
★★☆☆☆

I'm new in town-these folks were recommended by fellow dog park people. Usually that's trustworthy. I came here expecting to be welcomed. WoW. Not a hello. Not a smile. I was asked how they could help( I was standing in front of them) I told them that I was new and that I had an apt. They were all fussing over these cats and did not even greet my dogs! They didn't look my way again until I was checking out. The Dr and tech were good (although my dogsskin hasn't cleared) but I'm looking for another place to go where I can feel comfortable while waiting. No sense in settling. I will go where people are interested in my business.

Pros: nice Dr

Cons: Rude front desk staff

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I worked at Queen Village Animal Hospital for 5 years until I left there to go into the human medical field, and I can tell you without hesitation that if human hospitals were run as well as this place, we wouldn't have a healthcare crisis!! The veterinarians there are top-notch, caring, and the best in their field. The techs are wonderful and compassionate, and the office staff is helpful, polite, and efficient.
As for all the negative reviews on this site, I would have to say that they are probably from people who went into the place with a bad attitude and behaved rudely first. The staff at QVAH are a wonderful group of people! Although I no longer live in Philly, I have nothing but fond memories of the people who worked there.

2
★★★★★

I worked at Queen Village Animal Hospital for 5 years until I left there to go into the human medical field, and I can tell you without hesitation that if human hospitals were run as well as this place, we wouldn't have a healthcare crisis!! The veterinarians there are top-notch, caring, and the best in their field. The techs are wonderful and compassionate, and the office staff is helpful, polite, and efficient.
As for all the negative reviews on this site, I would have to say that they are probably from people who went into the place with a bad attitude and behaved rudely first. The staff at QVAH are a wonderful group of people! Although I no longer live in Philly, I have nothing but fond memories of the people who worked there.

Pros: Compassionate, Professional, Fantastic!

Cons: None

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i moved to the city 3 years ago with my two kitties and was really nervous about how they would adapt to city life, but also that i would find a great place for my guys to go to the vet. i found queen village on accident actually- i was on my way to society hill but after standing for 10 min in their waiting room without even a glance my way, i walked back to my car that happened to be parked across the street from queen village- i walked in and was greeted right away- i knew it would be a great match for my kids from the start!

my kitties always felt comfortable for their exam, the drs are very realistic in their approach to their care! when the time came for a new addition, my puppy was greeted with lots of attention and kisses! and even though they are all a little older, they are still greeted with the same enthusiasm when they come for their appts. i really feel that all my pets have the best care, they are all happy to come which is a good sign to me. The hospital can be busy- but thats to be expected, they have alot of clients that love them too. the cost is pretty reasonable, i paid much more at my last vet. the drs are great and really know their stuff. and the techs all have a kind smile or pat on the head for my pup.

2
★★★★★

i moved to the city 3 years ago with my two kitties and was really nervous about how they would adapt to city life, but also that i would find a great place for my guys to go to the vet. i found queen village on accident actually- i was on my way to society hill but after standing for 10 min in their waiting room without even a glance my way, i walked back to my car that happened to be parked across the street from queen village- i walked in and was greeted right away- i knew it would be a great match for my kids from the start!

my kitties always felt comfortable for their exam, the drs are very realistic in their approach to their care! when the time came for a new addition, my puppy was greeted with lots of attention and kisses! and even though they are all a little older, they are still greeted with the same enthusiasm when they come for their appts. i really feel that all my pets have the best care, they are all happy to come which is a good sign to me. The hospital can be busy- but thats to be expected, they have alot of clients that love them too. the cost is pretty reasonable, i paid much more at my last vet. the drs are great and really know their stuff. and the techs all have a kind smile or pat on the head for my pup.

Pros: staff, cost, vets

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This hospital has been seeing my cats for 12 years. I love the location, the cleanliness of the hospital, the helpful and knowledgeable staff, the compassionate vets and the extremely reasonable prices. I know that if my pets are sick, queen village will see them rather quickly. If they are healthy, they get seen rather quickly. I don't have any complaints about this hospital. I highly recommend them! There is no other place like it in the city!

2
★★★★★

This hospital has been seeing my cats for 12 years. I love the location, the cleanliness of the hospital, the helpful and knowledgeable staff, the compassionate vets and the extremely reasonable prices. I know that if my pets are sick, queen village will see them rather quickly. If they are healthy, they get seen rather quickly. I don't have any complaints about this hospital. I highly recommend them! There is no other place like it in the city!

Pros: pleasant & helpful staff, great vets

Cons: Can't find any

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All of my pets (2dogs and 4 cats) have been going there for years. I finally had to put down my one cat yesturday, which is one of the hardest things anyone will have to do. I thought i almost lost her once before when she started having kidney issues. All the doctors who have taken care of her were always so knowledgeable and caring. They took all the time necessary to explain my pets condition and went through all the possibilities of treating her. They are even thoughtful of money issues (which everyone is having with the economy today) Everytime i had a question about anything, i left a message and they always got back to me. My two pets have been hospitalized previously and when i visited daily, i was happy with the conditions-clean and organized. Even all the techs who were there are so compationate and helpful. The staff made the whole process of euthanizing "mindy" as easy as it could have been. I trust all the staff and respect all the doctors. I live in the neighborhood and everyone i know i recommend them to QVAH and everyone agrees that they will not go to another hospital as long as they live in philadelphia!!!

2
★★★★★

All of my pets (2dogs and 4 cats) have been going there for years. I finally had to put down my one cat yesturday, which is one of the hardest things anyone will have to do. I thought i almost lost her once before when she started having kidney issues. All the doctors who have taken care of her were always so knowledgeable and caring. They took all the time necessary to explain my pets condition and went through all the possibilities of treating her. They are even thoughtful of money issues (which everyone is having with the economy today) Everytime i had a question about anything, i left a message and they always got back to me. My two pets have been hospitalized previously and when i visited daily, i was happy with the conditions-clean and organized. Even all the techs who were there are so compationate and helpful. The staff made the whole process of euthanizing "mindy" as easy as it could have been. I trust all the staff and respect all the doctors. I live in the neighborhood and everyone i know i recommend them to QVAH and everyone agrees that they will not go to another hospital as long as they live in philadelphia!!!

Pros: Dedicated & knowledgeable staff

Cons: busy (but tells you other poeple trust them)

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I do not recommend anyone using this animal hospital. Their cleanliness is questionable, as is their morality. They have proved unable to admit their mistakes, even when these involve the death of a healthy animal.My beautiful, healthy dog died 4 days after receiving a bacterial infection while he was undergoing surgery under the care of Queen Village. When the swelling appeared, he was given a steroid that spread the infection when he should have been tested to see what the problem was. The following day, when I insisted he was sick, infected, and approaching death, they gave him ANOTHER steroid shot, and refused to accept the possibility that they had done something to cause an infection, even though he was leaking a putrid fluid from his prepuce. On his final day, in his weakened state, he was put under anesthesia, and never fully woke up. When I arrived to bring him to a more capable vet, he could not move his back leg; they attributed this to 'a previous and unrelated condition, possibly an aneurysm', even though a quick glance showed the area to be swollen and puffy. I brought my dog to UPenn, where he was found to be in severe septic shock; he was put down while I held him. The doctors at UPenn knew right away he was severely infected, and in a few minutes they had found the bacteria that had been introduced into his system and been allowed to take over his body.Even after numerous visits and pleas on my part, Queen Village refuses to admit they did anything wrong, and expect payment in full for these horrendous acts. Max was neutered with dirty equipment, and still the situation would have been resolved had they been able to admit they made a mistake and put him on strong antibiotics. Instead, they tell me he was a 'one in 10,000' case where an operation has a horrible ending, and insist that the bacterial infection did not come from their operation (am I supposed to believe the medieval notion that they simply appeared?). What would you do?

1
★☆☆☆☆

I do not recommend anyone using this animal hospital. Their cleanliness is questionable, as is their morality. They have proved unable to admit their mistakes, even when these involve the death of a healthy animal.My beautiful, healthy dog died 4 days after receiving a bacterial infection while he was undergoing surgery under the care of Queen Village. When the swelling appeared, he was given a steroid that spread the infection when he should have been tested to see what the problem was. The following day, when I insisted he was sick, infected, and approaching death, they gave him ANOTHER steroid shot, and refused to accept the possibility that they had done something to cause an infection, even though he was leaking a putrid fluid from his prepuce. On his final day, in his weakened state, he was put under anesthesia, and never fully woke up. When I arrived to bring him to a more capable vet, he could not move his back leg; they attributed this to 'a previous and unrelated condition, possibly an aneurysm', even though a quick glance showed the area to be swollen and puffy. I brought my dog to UPenn, where he was found to be in severe septic shock; he was put down while I held him. The doctors at UPenn knew right away he was severely infected, and in a few minutes they had found the bacteria that had been introduced into his system and been allowed to take over his body.Even after numerous visits and pleas on my part, Queen Village refuses to admit they did anything wrong, and expect payment in full for these horrendous acts. Max was neutered with dirty equipment, and still the situation would have been resolved had they been able to admit they made a mistake and put him on strong antibiotics. Instead, they tell me he was a 'one in 10,000' case where an operation has a horrible ending, and insist that the bacterial infection did not come from their operation (am I supposed to believe the medieval notion that they simply appeared?). What would you do?

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0 out of 4 people found this review helpful.

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I do not recommend anyone using this animal hospital. Their cleanliness is questionable, as is their morality. They have proved unable to admit their mistakes, even when these involve the death of a healthy animal.
My beautiful, healthy dog died 4 days after recieving a bacterial infection while he was undergoing surgery under the care of Queen Village. When the swelling appeared, he was given a steriod that spread the infection when he should have been tested to see what the problem was. The following day, when I insisted he was sick, infected, and approaching death, they gave him ANOTHER steriod shot, and refused to accept the possibility that they had done something to cause an infection, even though he was leaking a putrid fluid from his prepuce. On his final day, in his weakened state, he was put under anethesia, and never fully woke up. When I arrived to bring him to a more capable vet, he could not move his back leg; they attributed this to 'a previous and unrelated condition, possibly an anurism', even though a quick glance showed the area to be swollen and puffy. I brought my dog to UPenn, where he was found to be in severe septic shock; he was put down while I held him. The doctors at UPenn knew right away he was severly infected, and in a few minutes they had found the bacteria that had been introduced into his sytem and been allowed to take over his body.
Even after numerous visits and pleas on my part, Queen Village refuses to admit they did anything wrong, and expect payment in full for these horrendous acts. Max was neutered with dirty equipment, and still the situation would have been resolved had they been able to admit they made a mistake and put him on strong antibiotics. Instead, they tell me he was a 'one in 10,000' case where an operation has a horrible ending, and insist that the bacterial infection did not come from their operation (am I supposed to believe the medieval notion that they simply appeared?). What would you do?

0
★☆☆☆☆

I do not recommend anyone using this animal hospital. Their cleanliness is questionable, as is their morality. They have proved unable to admit their mistakes, even when these involve the death of a healthy animal.
My beautiful, healthy dog died 4 days after recieving a bacterial infection while he was undergoing surgery under the care of Queen Village. When the swelling appeared, he was given a steriod that spread the infection when he should have been tested to see what the problem was. The following day, when I insisted he was sick, infected, and approaching death, they gave him ANOTHER steriod shot, and refused to accept the possibility that they had done something to cause an infection, even though he was leaking a putrid fluid from his prepuce. On his final day, in his weakened state, he was put under anethesia, and never fully woke up. When I arrived to bring him to a more capable vet, he could not move his back leg; they attributed this to 'a previous and unrelated condition, possibly an anurism', even though a quick glance showed the area to be swollen and puffy. I brought my dog to UPenn, where he was found to be in severe septic shock; he was put down while I held him. The doctors at UPenn knew right away he was severly infected, and in a few minutes they had found the bacteria that had been introduced into his sytem and been allowed to take over his body.
Even after numerous visits and pleas on my part, Queen Village refuses to admit they did anything wrong, and expect payment in full for these horrendous acts. Max was neutered with dirty equipment, and still the situation would have been resolved had they been able to admit they made a mistake and put him on strong antibiotics. Instead, they tell me he was a 'one in 10,000' case where an operation has a horrible ending, and insist that the bacterial infection did not come from their operation (am I supposed to believe the medieval notion that they simply appeared?). What would you do?

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I absolutely love my vet there, but the front desk is awful and I wish the doctor that ran Queen Village would read this and get rid of some of them. They do make it a terrible experience to go there. They are rude and even though I love the vet, I have considered changing vets just for this reason!!

1
★★★☆☆

I absolutely love my vet there, but the front desk is awful and I wish the doctor that ran Queen Village would read this and get rid of some of them. They do make it a terrible experience to go there. They are rude and even though I love the vet, I have considered changing vets just for this reason!!

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I haven't ever had any problems with any vet here unlike the last place I went. I don't feel like I'm being sold on any extras while I'm there. Their prices are reasonable and the vets seem to be able to handle my crazy attack cat without manhandling him, which I appreciate. I just wish they had a "cat only" waiting room. The dogs scare the hell out of my cats.

4
★★★★☆

I haven't ever had any problems with any vet here unlike the last place I went. I don't feel like I'm being sold on any extras while I'm there. Their prices are reasonable and the vets seem to be able to handle my crazy attack cat without manhandling him, which I appreciate. I just wish they had a "cat only" waiting room. The dogs scare the hell out of my cats.

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3 out of 3 people found this review helpful.

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I have seen several doctors though usually Dr. Sutor. She is very calm and practical and does not make feel like I need to do a whole battery of things when I bring my cat in. She seems to listen to my overall concerns and is good about weighing out the options.

4
★★★★☆

I have seen several doctors though usually Dr. Sutor. She is very calm and practical and does not make feel like I need to do a whole battery of things when I bring my cat in. She seems to listen to my overall concerns and is good about weighing out the options.

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4 out of 4 people found this review helpful.

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Queens Village is a good hospital, the staff is friendly and the vets are knowledgeable. They arent taking new customers though, But if you are lucky enough to be with them, and are able to afford the cost they are a very good Center City option.

3
★★★☆☆

Queens Village is a good hospital, the staff is friendly and the vets are knowledgeable. They arent taking new customers though, But if you are lucky enough to be with them, and are able to afford the cost they are a very good Center City option.

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4 out of 4 people found this review helpful.

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my Lab has been a patient here since she was 5mths old she will soon be 6 years old. I absoultly love this place...the doctors are great, caring and gentle. My only gripe at first with this office is the front desk...but its not something i can't handle....long hours, complaining people, loud animals...I really don't expect anything else and its not like My pet has to have a conversation with the desk staff. I think i would be a little snippy to if i had to deal with loudness all day long. Hey my family doctors front desk staff is the same way but the most important part is the doctor and the way they treat you or your pet. My pet has recently treated for her tumor which was removed and benign (thank God) after her surgery i picked her up took her home, a few hrs later her incision started seeping ..... and me being the nervene that i am called in a panic. They were jus about to close but waited patiently for me to get there so they can check her out....i walked in and they gracefully took special care of her and fixed her all up. Thank you soo much for easing my mind. most of all for being so loving to my Nina.

2
★★★★★

my Lab has been a patient here since she was 5mths old she will soon be 6 years old. I absoultly love this place...the doctors are great, caring and gentle. My only gripe at first with this office is the front desk...but its not something i can't handle....long hours, complaining people, loud animals...I really don't expect anything else and its not like My pet has to have a conversation with the desk staff. I think i would be a little snippy to if i had to deal with loudness all day long. Hey my family doctors front desk staff is the same way but the most important part is the doctor and the way they treat you or your pet. My pet has recently treated for her tumor which was removed and benign (thank God) after her surgery i picked her up took her home, a few hrs later her incision started seeping ..... and me being the nervene that i am called in a panic. They were jus about to close but waited patiently for me to get there so they can check her out....i walked in and they gracefully took special care of her and fixed her all up. Thank you soo much for easing my mind. most of all for being so loving to my Nina.

Pros: caring, professional, clean

Cons: parking sometimes but i would rather have my car towed b4 i take her to another vet

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I have used this clinic for about 5 years for my dog and 2 cats. I've never had a bad experience. The prices are very reasonable and the service is beyond all expectations. Recently, my dog, who is 15 years old, started having seizures. I took her to see Dr. Fuoco who is amazing. She listened to everything I had to say and took the time to explain everything to me. She even called me at home twice over the next week to see how my dog was doing and spoke to me for 15-20 minutes each time. An office visit for $49 with 2 follow up calls is above and beyond in my opinion. While sad that my dog is old and that I will soon lose her, I couldn't be more pleased with the care she received.

The front staff work at the clinic because of their love of animals. Just go to any pet shop and you'll see that animal lovers aren't always people persons. I don't need them to chit chat with me so I don't have a problem with them. They're very busy and seem to work quite efficiently.

2
★★★★★

I have used this clinic for about 5 years for my dog and 2 cats. I've never had a bad experience. The prices are very reasonable and the service is beyond all expectations. Recently, my dog, who is 15 years old, started having seizures. I took her to see Dr. Fuoco who is amazing. She listened to everything I had to say and took the time to explain everything to me. She even called me at home twice over the next week to see how my dog was doing and spoke to me for 15-20 minutes each time. An office visit for $49 with 2 follow up calls is above and beyond in my opinion. While sad that my dog is old and that I will soon lose her, I couldn't be more pleased with the care she received.

The front staff work at the clinic because of their love of animals. Just go to any pet shop and you'll see that animal lovers aren't always people persons. I don't need them to chit chat with me so I don't have a problem with them. They're very busy and seem to work quite efficiently.

Pros: Very professional, compassionate and patient.

Cons: Very busy.

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The vets here are very helpful and respectful however the front desk staff have major bad attitudes that creep out once they open their mouths in a very deceivingly nice but realistically hateful manner. Need to find a new vet just to avoid the negative energy confronted with at the front door.

1
★★★☆☆

The vets here are very helpful and respectful however the front desk staff have major bad attitudes that creep out once they open their mouths in a very deceivingly nice but realistically hateful manner. Need to find a new vet just to avoid the negative energy confronted with at the front door.

Pros: helpful vets

Cons: front office staff with bad attitudes

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I lived in Queen Village, Philadelphia for 9 years. My two dogs and one cat were cared for by the staff at Queen Village Animal Hospital. My 3-leg-cat suffered, for 2 long years, from a condition called: Megacolon. This is very painful condition and can be life threatening. If medications are not effective, the only possible hope to correct the problem, is to perform surgery for the resection of the colon & part of the large intestine. This is a very complex surgery, has a low success rate, can have significant side effects (i.e. fecal and urinary incontinence) and a high mortality rate. It is indeed the last resource to treat chronic Megacolon. My cat had numerous enemas during the 24 months previous to the surgery, he was treated with medications for Megacolon unsuccessfully and was ultimately emaciated and very lethargic. One week before Christmas I decided to go ahead with the surgery. My cat, who was found wondering in an alley 6 years earlier, had clearly reached the end of the rope. The staff at Queen Village Animal Hospital was simply amazing. They allowed me to visit my cat after hours and during the holidays, if I asked for it. It was a long recovery.... Sometime my cat was awake and sometime was sleeping. There was not much left of my cat than a handful of skin and bones. It was really sad because I began to fear the worst outcome. The cat was discharged on December 30th and has lived healthy and happily thereafter. The bill was expensive but not as expensive as it would have been if the cat received the same care at PENN (where my cat was treated two years earlier for multiple fractures and where he lost a leg and I had to clean out my bank account). Dr. Wellens was very happy about the results of the surgery and even gave me a discount! I will always be grateful to Dr. Wellens and the Queen Village Animal Hospital Staff for the empathic, professional and exceptional care delivered to my cat and to the rest of the my pets.

2
★★★★★

I lived in Queen Village, Philadelphia for 9 years. My two dogs and one cat were cared for by the staff at Queen Village Animal Hospital. My 3-leg-cat suffered, for 2 long years, from a condition called: Megacolon. This is very painful condition and can be life threatening. If medications are not effective, the only possible hope to correct the problem, is to perform surgery for the resection of the colon & part of the large intestine. This is a very complex surgery, has a low success rate, can have significant side effects (i.e. fecal and urinary incontinence) and a high mortality rate. It is indeed the last resource to treat chronic Megacolon. My cat had numerous enemas during the 24 months previous to the surgery, he was treated with medications for Megacolon unsuccessfully and was ultimately emaciated and very lethargic. One week before Christmas I decided to go ahead with the surgery. My cat, who was found wondering in an alley 6 years earlier, had clearly reached the end of the rope. The staff at Queen Village Animal Hospital was simply amazing. They allowed me to visit my cat after hours and during the holidays, if I asked for it. It was a long recovery.... Sometime my cat was awake and sometime was sleeping. There was not much left of my cat than a handful of skin and bones. It was really sad because I began to fear the worst outcome. The cat was discharged on December 30th and has lived healthy and happily thereafter. The bill was expensive but not as expensive as it would have been if the cat received the same care at PENN (where my cat was treated two years earlier for multiple fractures and where he lost a leg and I had to clean out my bank account). Dr. Wellens was very happy about the results of the surgery and even gave me a discount! I will always be grateful to Dr. Wellens and the Queen Village Animal Hospital Staff for the empathic, professional and exceptional care delivered to my cat and to the rest of the my pets.

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Have had 4 vets for my 3 bullmastiffs and I have nothing but good things to say about this hospital. Front staff is courteous, and the vets fit my beasts in on a moments notice, every time. The vets and the front desk staff remember my animals by name and character 8 months after seeing them and remind me as part of an extended family. Would recommend them to everyone except for the high maintenance cat owners who seem impossible to please and it sounds as if they have enough of them.

2
★★★★★

Have had 4 vets for my 3 bullmastiffs and I have nothing but good things to say about this hospital. Front staff is courteous, and the vets fit my beasts in on a moments notice, every time. The vets and the front desk staff remember my animals by name and character 8 months after seeing them and remind me as part of an extended family. Would recommend them to everyone except for the high maintenance cat owners who seem impossible to please and it sounds as if they have enough of them.

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I have to agree with the BAD reviews that QV Animal Hospital receives on this site. I stopped taking my dog there because of the horrible, obnoxious attitude of the front desk staff but the last straw was the terrible experience I had the last time I was there. The front desk staff have a chip on their shoulder from the moment they pick up the phone. They don't know the meaning of the words "customer service." The same applies when you're in the waiting room or on the phone. They acknowledge your presence only when they're good and ready. They basically act like your mere presence is an inconvenience to them. They're horrible. I thought the vets were okay, though somewhat lacking in bedside manner, but my last experience there was the last straw - while I waited in the waiting room to take my dog in to the see the vet, an animal disposal truck pulled up out front and the driver proceeded to carry out plastic bags full of what I realized were dead animals through the waiting room! I could see their outlines through the plastic including the outline of a little paw. I asked the receptionist if I was seeing what I thought I was seeing and she said yes. When I told her that I thought it was inappropriate that dead animals were being carried out in full view of customers and their pets in the waiting room, she basically just shrugged and basically said "what do you want us to do - this is when they get picked up." The woman in the waiting room with me was there with her 19 year old cat and was already near tears because she thought she might be having the cat euthanized that day - when she realized what was going on she started sobbing in the waiting room. The unsympathetic woman at the front desk just sat there like nothing was going on. I really can't say enough about how horrible that experience was. I now take my pets to BETHEL MILL ANIMAL HOSPITAL and WE LOVE THEM - it's worth the trip to trip to Jersey to get great customer service and superior pet care.

0
★☆☆☆☆

I have to agree with the BAD reviews that QV Animal Hospital receives on this site. I stopped taking my dog there because of the horrible, obnoxious attitude of the front desk staff but the last straw was the terrible experience I had the last time I was there. The front desk staff have a chip on their shoulder from the moment they pick up the phone. They don't know the meaning of the words "customer service." The same applies when you're in the waiting room or on the phone. They acknowledge your presence only when they're good and ready. They basically act like your mere presence is an inconvenience to them. They're horrible. I thought the vets were okay, though somewhat lacking in bedside manner, but my last experience there was the last straw - while I waited in the waiting room to take my dog in to the see the vet, an animal disposal truck pulled up out front and the driver proceeded to carry out plastic bags full of what I realized were dead animals through the waiting room! I could see their outlines through the plastic including the outline of a little paw. I asked the receptionist if I was seeing what I thought I was seeing and she said yes. When I told her that I thought it was inappropriate that dead animals were being carried out in full view of customers and their pets in the waiting room, she basically just shrugged and basically said "what do you want us to do - this is when they get picked up." The woman in the waiting room with me was there with her 19 year old cat and was already near tears because she thought she might be having the cat euthanized that day - when she realized what was going on she started sobbing in the waiting room. The unsympathetic woman at the front desk just sat there like nothing was going on. I really can't say enough about how horrible that experience was. I now take my pets to BETHEL MILL ANIMAL HOSPITAL and WE LOVE THEM - it's worth the trip to trip to Jersey to get great customer service and superior pet care.

Cons: Rude Front Desk Staff

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I have to agree with all the bad reviews and espcially with mmnh88. It seems like they don't need the business or something because I was never treated so bad over the phone. One of the girls there is really something - her name is Dennis. She was so rude and so not nice and so not pleasent to speak to, I felt like she was doing me a favour. She was so bad that I asked to speak to her supervisor, but of course, her supervisor was busy (I don't think she even tried to get me to her supervisor cause she knew I was going to complain) and was suppose to call me back but she never did. I was only trying to get information about issuing a health certificate for my bird, but it just sounded like the staff who picked up the phone (espcially that RUDE Dennis) had better things to do with their time. I don't want to speak badly of people that are dedicating their life to help animals, but the doctors there (hopfully nicer then their staff!) should seriuosly consider who they are hiring, because whoever picks up the phone is the face of that Hospital and right now those face are ugly. Try to find other places and maybe when they realize they are losing money, they will be nicer.

0
★☆☆☆☆

I have to agree with all the bad reviews and espcially with mmnh88. It seems like they don't need the business or something because I was never treated so bad over the phone. One of the girls there is really something - her name is Dennis. She was so rude and so not nice and so not pleasent to speak to, I felt like she was doing me a favour. She was so bad that I asked to speak to her supervisor, but of course, her supervisor was busy (I don't think she even tried to get me to her supervisor cause she knew I was going to complain) and was suppose to call me back but she never did. I was only trying to get information about issuing a health certificate for my bird, but it just sounded like the staff who picked up the phone (espcially that RUDE Dennis) had better things to do with their time. I don't want to speak badly of people that are dedicating their life to help animals, but the doctors there (hopfully nicer then their staff!) should seriuosly consider who they are hiring, because whoever picks up the phone is the face of that Hospital and right now those face are ugly. Try to find other places and maybe when they realize they are losing money, they will be nicer.

Cons: Bad customer service. Dennis should be fired.

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Went back to QVAH a 2nd time. They fit him in on a moments notice & again, Dr. Lincoski gave him excellent treatment for his ear infection & provided me with good instructions for his after care. I'm still happy with the veterinary services at QVAH. Yes, the front desk staff were still rude. I stick by my assertion that the quality of veterinary care is far more important than the front desk, so I'm willing to put up with the bad customer service.
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I read the mixed reviews of QVAH but decided to give them a try. I'm glad I did! My dog & I went to doctor Lincoski for his annual physical & some shots. Dr. Lincoski & her assistant were really excellent with my dog. They treated him very well, did a fairly thorough exam, & gave me important advice. The other vet I had seen at Petsmart (no one else was excepting new patients, I was desperate) told me he really needed his teeth cleaned by a vet. Dr. Lincoski said that his teeth were doing just fine, explained more about brushing & said she would not recommend a vet teeth cleaning until at least next year. I suspect Petsmart was just trying to sell their services. I appreciated Dr. Lincoski's honest advice & the way she & her assistant cared for my dog. There's just one cranky older woman at the front desk who was rude to me on the phone, failed to tell me I needed to show up 15 minutes earlier for my first appointment, blatantly ignored a question I asked her, & snapped at me twice. Perhaps this is the person folks have been complaining about? It seemed like all of the other staff people were very nice. In the end, it's the vet that matters not the cranky woman at the desk, right? Of course I'd like better customer service, but getting a good vet definitely outweighs that! I also really appreciated how LGBT friendly they were. Their pet history form asked for "Partner Name" not spouse/huband/wife, they used gender neutral terms, & had the PGN among their reading materials.

2
★★★★☆

Went back to QVAH a 2nd time. They fit him in on a moments notice & again, Dr. Lincoski gave him excellent treatment for his ear infection & provided me with good instructions for his after care. I'm still happy with the veterinary services at QVAH. Yes, the front desk staff were still rude. I stick by my assertion that the quality of veterinary care is far more important than the front desk, so I'm willing to put up with the bad customer service.
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I read the mixed reviews of QVAH but decided to give them a try. I'm glad I did! My dog & I went to doctor Lincoski for his annual physical & some shots. Dr. Lincoski & her assistant were really excellent with my dog. They treated him very well, did a fairly thorough exam, & gave me important advice. The other vet I had seen at Petsmart (no one else was excepting new patients, I was desperate) told me he really needed his teeth cleaned by a vet. Dr. Lincoski said that his teeth were doing just fine, explained more about brushing & said she would not recommend a vet teeth cleaning until at least next year. I suspect Petsmart was just trying to sell their services. I appreciated Dr. Lincoski's honest advice & the way she & her assistant cared for my dog. There's just one cranky older woman at the front desk who was rude to me on the phone, failed to tell me I needed to show up 15 minutes earlier for my first appointment, blatantly ignored a question I asked her, & snapped at me twice. Perhaps this is the person folks have been complaining about? It seemed like all of the other staff people were very nice. In the end, it's the vet that matters not the cranky woman at the desk, right? Of course I'd like better customer service, but getting a good vet definitely outweighs that! I also really appreciated how LGBT friendly they were. Their pet history form asked for "Partner Name" not spouse/huband/wife, they used gender neutral terms, & had the PGN among their reading materials.

Pros: Excellent vet; very caring assistant; nice environment; very LGBT friendly!

Cons: One cranky front desk woman (everyone else was nice)

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No. I haven't been there but hope to have my cat become a patient. I'm just responding to the apparent idiocy of reviewer "mmmnh88"

I just couldn't take someone being offended by the fact that a medical professional, even a medical professional for an animal, might not be accepting patients at this time. The level of idiocy on the internet is sometimes so mind-bogglingly large that I just can't fathom it. If there's bl00d in your cat's stool, you probably need to get your cat to the vet as soon as possible. Whatever it is you expect out of the people making $10/hour to assist you in determining that your pet might be DYING, please don't let it be that they don't have tact in telling you to bring the poor thing in as soon as possible.

Really, if that's the graveman of your complaint, you should be removed from the internet, or at least sent off to whatever island it is where they write poems to Barbaro. Please, if you write in the future think about the fact that an animal hospital is a business, as is everything. If a vet's office has a little bit of a happiness problem, . . . I don't know how to put this, but the majority of their energy is spent as the administrative arm of managing pets dying. That's the funny thing about compassion, you know-- for it to work, it's got to be two-way. Show a little for the admin staff when you go there, and maybe your expectations of them can be justified at a higher level.

Love,

j

2
★★★★★

No. I haven't been there but hope to have my cat become a patient. I'm just responding to the apparent idiocy of reviewer "mmmnh88"

I just couldn't take someone being offended by the fact that a medical professional, even a medical professional for an animal, might not be accepting patients at this time. The level of idiocy on the internet is sometimes so mind-bogglingly large that I just can't fathom it. If there's bl00d in your cat's stool, you probably need to get your cat to the vet as soon as possible. Whatever it is you expect out of the people making $10/hour to assist you in determining that your pet might be DYING, please don't let it be that they don't have tact in telling you to bring the poor thing in as soon as possible.

Really, if that's the graveman of your complaint, you should be removed from the internet, or at least sent off to whatever island it is where they write poems to Barbaro. Please, if you write in the future think about the fact that an animal hospital is a business, as is everything. If a vet's office has a little bit of a happiness problem, . . . I don't know how to put this, but the majority of their energy is spent as the administrative arm of managing pets dying. That's the funny thing about compassion, you know-- for it to work, it's got to be two-way. Show a little for the admin staff when you go there, and maybe your expectations of them can be justified at a higher level.

Love,

j

.

Queen Village Animal Hospital has always been good to us and our pets. Their staff is very loving and caring and always answer our questions and made payment arrangements with us during some hard times when our cats needed medicine. Dr. Barrie Yallof took great care of our cat Bela who had various health issues, she gave a lot of her time and attention to him and his needs. Me and my girlfriend continue to bring our cats to QV, they are the best around and highly recommended.
Art S.

2
★★★★★

Queen Village Animal Hospital has always been good to us and our pets. Their staff is very loving and caring and always answer our questions and made payment arrangements with us during some hard times when our cats needed medicine. Dr. Barrie Yallof took great care of our cat Bela who had various health issues, she gave a lot of her time and attention to him and his needs. Me and my girlfriend continue to bring our cats to QV, they are the best around and highly recommended.
Art S.

Pros: Loving, caring and knowledgable staff

Cons: N/A

.

I was recommended to Dr. Wellen almost 25 years ago. I always recommend Dr. Wellens to all my family and friends. My sisters all bring their dogs to him and any who have not usually ended up there. Dr. Wellens is kind considerate man. He loves animals and takes special care of all his patients, I am on the neurotic side and he has gone above and beyond for me on many occasions. If anything happens at the hospital then I must believe he was not made aware of it because I had that problem one time I called concerned about my dog she appeared to be in a lot of pain she had ongoing bladder problems. They couldn't bring her in for a week and a half so foolish me went somewhere else to find help for her. First I WENT TO UNIVERSITY OF PENN EMERGENCY ROOM THEY WOULD NOT LOOK AT HER UNTIL I GAVE THE $1200. Needless to say I don't have that kind of cash lying around so I went to a local Vet and was taken for a ride test after test medication through the roof blurred x-rays ECT... I humbled myself and called Dr. Wellens and ask to only see him and he helped me make her comfortable until there was nothing else we could do for her. I continue to go here with my 2 dogs and only see Dr. Wellens. He doesn't send you for unnecessary test to pad the bill he is an honest man. Just like anything things change I think the receptionist is bad for business she is snippy and turns people away. It very sad to have to deal with that after all these years remember she is not the Doctor. If Doctor Wellens retires I may have to go elsewhere if the quality of treatment is affected but until then I recommend this hospital!

2
★★★★★

I was recommended to Dr. Wellen almost 25 years ago. I always recommend Dr. Wellens to all my family and friends. My sisters all bring their dogs to him and any who have not usually ended up there. Dr. Wellens is kind considerate man. He loves animals and takes special care of all his patients, I am on the neurotic side and he has gone above and beyond for me on many occasions. If anything happens at the hospital then I must believe he was not made aware of it because I had that problem one time I called concerned about my dog she appeared to be in a lot of pain she had ongoing bladder problems. They couldn't bring her in for a week and a half so foolish me went somewhere else to find help for her. First I WENT TO UNIVERSITY OF PENN EMERGENCY ROOM THEY WOULD NOT LOOK AT HER UNTIL I GAVE THE $1200. Needless to say I don't have that kind of cash lying around so I went to a local Vet and was taken for a ride test after test medication through the roof blurred x-rays ECT... I humbled myself and called Dr. Wellens and ask to only see him and he helped me make her comfortable until there was nothing else we could do for her. I continue to go here with my 2 dogs and only see Dr. Wellens. He doesn't send you for unnecessary test to pad the bill he is an honest man. Just like anything things change I think the receptionist is bad for business she is snippy and turns people away. It very sad to have to deal with that after all these years remember she is not the Doctor. If Doctor Wellens retires I may have to go elsewhere if the quality of treatment is affected but until then I recommend this hospital!

Pros: Dr. Wellen and medical staff.

Cons: Front desk receptionist!

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I am not sure how patient the previous reviewer was when she was thumbing through her appointment book, but I know from years of experience with all who works @ QVAH, to as recent as w/ in 2 hours ago, they were more then concerned about my dog and made a appointment for me that very minute. When i got there to when i left, they waved to me hello and good bey to me, my dog, and baby daughter.
Helpful? ..When i was ready to leave i for got my childs jacket and the staff memeber remeinded me and got it for me from another room. I utilized the rest room for my daugher, and the staff memeber voluntarily asked to take the dog to make it so much more convinient. (and again she asked to hold the dog leash when i put my childs jacket on)
Without question, on phone and in person, the service is great.
BTW when my old vet closed down near 11th and pine , they did indeed take in all their customers, including records etc. I have been satisfied since.

2
★★★★★

I am not sure how patient the previous reviewer was when she was thumbing through her appointment book, but I know from years of experience with all who works @ QVAH, to as recent as w/ in 2 hours ago, they were more then concerned about my dog and made a appointment for me that very minute. When i got there to when i left, they waved to me hello and good bey to me, my dog, and baby daughter.
Helpful? ..When i was ready to leave i for got my childs jacket and the staff memeber remeinded me and got it for me from another room. I utilized the rest room for my daugher, and the staff memeber voluntarily asked to take the dog to make it so much more convinient. (and again she asked to hold the dog leash when i put my childs jacket on)
Without question, on phone and in person, the service is great.
BTW when my old vet closed down near 11th and pine , they did indeed take in all their customers, including records etc. I have been satisfied since.

Pros: Free parking (they pay for metered parking), Staff & knowledge

Cons: Gets pricey, but is your pet worth it..Of course!

.

But maybe it?s my own fault for even considering giving them a ?second chance? since my last experience was also unacceptable!

I first called last year when my cat developed a skin infection and since I live in the area I was thrilled to be able to call a vet so close by. That was of course until the IMPOLITE and UNSYMPATHETIC staff member answered the phone! As others have also experienced, I was told they ?were not excepting new clients!? Really? Correct me if I?m wrong, but isn?t the whole purpose of a veterinarian hospital to treat animals? Maybe Dr. Wellens doesn?t really need the business?

So, here we are today when I find what appears to be a red substance in my cat?s stool. (Citysearch won't allow the actual word) So, for nothing else EXCEPT convenience, I decide to give Queen Village another chance. To my surprise, I am treated worse than the first time. After I had to basically spell out the reason for calling, I am then made to feel bad since I was not able to take their next available appt. I quote? Well, if it were me I would not wait.? Who are you to basically accuse me of being a bad pet owner! And then to top it all off, as I am looking through my schedule for an appt that would, she actually said the following: ?Why don?t you call me back when you figure it out. I have to get the phone and I am the only one here.? You know what, forget it. Not even if you paid me, would I EVER take a beloved member of my family to an incompetent and bad-mannered place like Queen Village Animal Hospital.

The moral here is, if there is absolutely NO personal care given over the phone, why would you expect anything different in person. Any pet owner who loves there pet... do not go here!

If you want to be treated in a courteous and efficient manor, then I HIGHLY recommend going to Society Hill Animal Hospital.

0
★☆☆☆☆

But maybe it?s my own fault for even considering giving them a ?second chance? since my last experience was also unacceptable!

I first called last year when my cat developed a skin infection and since I live in the area I was thrilled to be able to call a vet so close by. That was of course until the IMPOLITE and UNSYMPATHETIC staff member answered the phone! As others have also experienced, I was told they ?were not excepting new clients!? Really? Correct me if I?m wrong, but isn?t the whole purpose of a veterinarian hospital to treat animals? Maybe Dr. Wellens doesn?t really need the business?

So, here we are today when I find what appears to be a red substance in my cat?s stool. (Citysearch won't allow the actual word) So, for nothing else EXCEPT convenience, I decide to give Queen Village another chance. To my surprise, I am treated worse than the first time. After I had to basically spell out the reason for calling, I am then made to feel bad since I was not able to take their next available appt. I quote? Well, if it were me I would not wait.? Who are you to basically accuse me of being a bad pet owner! And then to top it all off, as I am looking through my schedule for an appt that would, she actually said the following: ?Why don?t you call me back when you figure it out. I have to get the phone and I am the only one here.? You know what, forget it. Not even if you paid me, would I EVER take a beloved member of my family to an incompetent and bad-mannered place like Queen Village Animal Hospital.

The moral here is, if there is absolutely NO personal care given over the phone, why would you expect anything different in person. Any pet owner who loves there pet... do not go here!

If you want to be treated in a courteous and efficient manor, then I HIGHLY recommend going to Society Hill Animal Hospital.

Cons: Rude, incompetent and unprofessional staff! Inconvenient hours.

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I have not had any bad experiences with QVAH in the three years that I have used them for my cats, dog, and rodents. I have always gotten called back when I was told I would be called. It has been easy to get appointments. The doctors have been nice and professional. The reception staff is OK. They could be a little nicer (esp, the older woman with short white hair and glasses). They could greatly improve their service if they would just ask if you needed help when you came in the office. They seem to let you sit there for a while before they ask. I would recommend this practice to any local pet owners. Dr. McGuire is highly recommended for rodent care.

2
★★★★☆

I have not had any bad experiences with QVAH in the three years that I have used them for my cats, dog, and rodents. I have always gotten called back when I was told I would be called. It has been easy to get appointments. The doctors have been nice and professional. The reception staff is OK. They could be a little nicer (esp, the older woman with short white hair and glasses). They could greatly improve their service if they would just ask if you needed help when you came in the office. They seem to let you sit there for a while before they ask. I would recommend this practice to any local pet owners. Dr. McGuire is highly recommended for rodent care.

Pros: Location, cleanliness

Cons: Office staff could be a little nicer

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Dr. McGuire came highly recommended from the R a t rescue people. He's very nice and professional. Highly recommended for exotics.
(what's the deal with this thing not letting me type r a t? Lame).

2
★★★★★

Dr. McGuire came highly recommended from the R a t rescue people. He's very nice and professional. Highly recommended for exotics.
(what's the deal with this thing not letting me type r a t? Lame).

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I AM AN EMPLOYEE OF QUENN VILLAGE ANIMAL HOSPITAL, AND I AM WRITING IN REFERENCE TO THE WOMAN WHO SAID SHE WORKED THERE. WELL SHE DID, AND WAS FIRED BECASUE OF HER FOUL LANGUAGE IN THE WAITING AREA, AND HER BAD ATTITUDE. THAT IS WHY SHE WORKED THERE A SHORT TIME. I HAVE BEEN EMPLOYED BY DR. WELLENS AT QVAH FOR MANY YEARS NOW
AND WOULD NOT WORK ANY WHERE ELSE. MY CO-WORKERS ARE ALL VERY THOUGHTFUL AND KIND. THE DOCTORS THERE ARE ALL CARING EXCELLENT DOCTORS , WHO ALWAYS PUT THE ANIMALS AND THEIR OWNERS FIRST. SO I KNOW FIRST HAND THE CARE GIVEN HERE. I HIGHLY RECOMEND THIS HOSPITAL TO EVERYONE.

2
★★★★★

I AM AN EMPLOYEE OF QUENN VILLAGE ANIMAL HOSPITAL, AND I AM WRITING IN REFERENCE TO THE WOMAN WHO SAID SHE WORKED THERE. WELL SHE DID, AND WAS FIRED BECASUE OF HER FOUL LANGUAGE IN THE WAITING AREA, AND HER BAD ATTITUDE. THAT IS WHY SHE WORKED THERE A SHORT TIME. I HAVE BEEN EMPLOYED BY DR. WELLENS AT QVAH FOR MANY YEARS NOW
AND WOULD NOT WORK ANY WHERE ELSE. MY CO-WORKERS ARE ALL VERY THOUGHTFUL AND KIND. THE DOCTORS THERE ARE ALL CARING EXCELLENT DOCTORS , WHO ALWAYS PUT THE ANIMALS AND THEIR OWNERS FIRST. SO I KNOW FIRST HAND THE CARE GIVEN HERE. I HIGHLY RECOMEND THIS HOSPITAL TO EVERYONE.

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I worked at Queens Village Animal Hospital for a very short time. You would have thought people working at an animal hospital would have patience and compassion. The office manager must have pictures of somebody that she hasn't been fired. She's dishonest and lazy. The ladies in the front, with the exception of Debbie, do nothing but make fun of clients and talk about their myspace pages. They are abrupt and rude. One of several awful experiences involved a man who was told his dog had a tumor. He was going to take the dog to some specialist in Delaware. What this guy went through to get the dog's x-rays released from this place and the way he was treated was unforgiveable. It's all about the money. I don't even live in Philly anymore but if I did I would not set foot in this place. As far as the person who said only people who were told not to come back are the only ones to complain, that's just ridiculous. From day one I could not get over how rude this staff is . If one of these horrible women does not like the way a client talks to them the doctor will ask the person not to come back. Most of the doctors are really very lovely but the way the place is run is just out of control.

0
★☆☆☆☆

I worked at Queens Village Animal Hospital for a very short time. You would have thought people working at an animal hospital would have patience and compassion. The office manager must have pictures of somebody that she hasn't been fired. She's dishonest and lazy. The ladies in the front, with the exception of Debbie, do nothing but make fun of clients and talk about their myspace pages. They are abrupt and rude. One of several awful experiences involved a man who was told his dog had a tumor. He was going to take the dog to some specialist in Delaware. What this guy went through to get the dog's x-rays released from this place and the way he was treated was unforgiveable. It's all about the money. I don't even live in Philly anymore but if I did I would not set foot in this place. As far as the person who said only people who were told not to come back are the only ones to complain, that's just ridiculous. From day one I could not get over how rude this staff is . If one of these horrible women does not like the way a client talks to them the doctor will ask the person not to come back. Most of the doctors are really very lovely but the way the place is run is just out of control.

.

I have used this clinic on several occasions and have never had a problem. My dog was spayed there and I've taken her in for a couple of other issue. My cat has been there and the doc was friendly, willing to listen and caring. There surgical services are very professional. The office and exam areas are always clean. The front office staff are very busy, so its important to be patient but they always get to you. When I'm that busy I tend to get snippy too, so I give them a break. I think their prices are reasonable. I definitely recommend.

2
★★★★☆

I have used this clinic on several occasions and have never had a problem. My dog was spayed there and I've taken her in for a couple of other issue. My cat has been there and the doc was friendly, willing to listen and caring. There surgical services are very professional. The office and exam areas are always clean. The front office staff are very busy, so its important to be patient but they always get to you. When I'm that busy I tend to get snippy too, so I give them a break. I think their prices are reasonable. I definitely recommend.

Pros: Competent, clean, professional.

Cons: Very busy clinic

.

I have had many cats over the years and have been a client at QVAH since it opened. I wouldn't go to any other hospital. I have received nothing but kind, capable and compassionate veterinary care at QVAH. When one of my cats was diagnosed with diabetes, Dr. Wellens helped me treat him for many years even though he was a very difficult medical case to manage. Many of my cat "children" were rescued off the streets and brought to the hospital with a myriad set of parasites and strange medical symptoms. Most of these cats were terrified at first but because the vets there were so gentle and willing to work with stray cats, my cats' medical issues were addressed effectively. QVAH has state of the art medical equipment that allows the vets to make correct diagnoses. I am very grateful to them for many years of service to my animal family. I would strongly recommend this hospital to anyone who loves their pets.

2
★★★★★

I have had many cats over the years and have been a client at QVAH since it opened. I wouldn't go to any other hospital. I have received nothing but kind, capable and compassionate veterinary care at QVAH. When one of my cats was diagnosed with diabetes, Dr. Wellens helped me treat him for many years even though he was a very difficult medical case to manage. Many of my cat "children" were rescued off the streets and brought to the hospital with a myriad set of parasites and strange medical symptoms. Most of these cats were terrified at first but because the vets there were so gentle and willing to work with stray cats, my cats' medical issues were addressed effectively. QVAH has state of the art medical equipment that allows the vets to make correct diagnoses. I am very grateful to them for many years of service to my animal family. I would strongly recommend this hospital to anyone who loves their pets.

Pros: Great vets, state of the art equipment, beautiful facility

Cons: ?

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I have had only wonderful experiences at Queen Village. I recently had a cat dying from renal failure who is now home and thriving getting subcutaneous fluids twice a week. They have also been very accomodating in get my dog in for emergency visits with colitis. I have seen three or four different vets there and they have all been very thorough, return phone calls, etc. The staff as well have been very helpful. Their prices are quite reasonable, especially given the fact that I have had other pets at VHUP where they've also had excellent care, but I'll be paying those credit card bills for a long while.

2
★★★★★

I have had only wonderful experiences at Queen Village. I recently had a cat dying from renal failure who is now home and thriving getting subcutaneous fluids twice a week. They have also been very accomodating in get my dog in for emergency visits with colitis. I have seen three or four different vets there and they have all been very thorough, return phone calls, etc. The staff as well have been very helpful. Their prices are quite reasonable, especially given the fact that I have had other pets at VHUP where they've also had excellent care, but I'll be paying those credit card bills for a long while.

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I went to Queen Village for a good 11 years. Although they were on the upper end of prices, I thought they were the "best" in the city. However, I expected that they would then know my animals and their histories and be better able to treat in case of emergencies. However, I found it impossible to get a vet on the phone - when my cat was staying at the hospital for 3 days! For almost anything beyond the most routine care, I was sent to V.HUP. I finally got disgusted with their attitude and lack of caring, competence or service and asked for my records. Upon reading the records, I realized that a growth that I had had biopsied and was reassured was only a subaceous cyst, was indeed cancer. I now take my cats to the Cat Vet of South Square (@ 22nd) and my dogs to Hickory Vet Clinic in Plymouth Meeting (also my cats when I can't get into the Cat Vet). There are really no acceptable dog practices in the Center City area.

0
★☆☆☆☆

I went to Queen Village for a good 11 years. Although they were on the upper end of prices, I thought they were the "best" in the city. However, I expected that they would then know my animals and their histories and be better able to treat in case of emergencies. However, I found it impossible to get a vet on the phone - when my cat was staying at the hospital for 3 days! For almost anything beyond the most routine care, I was sent to V.HUP. I finally got disgusted with their attitude and lack of caring, competence or service and asked for my records. Upon reading the records, I realized that a growth that I had had biopsied and was reassured was only a subaceous cyst, was indeed cancer. I now take my cats to the Cat Vet of South Square (@ 22nd) and my dogs to Hickory Vet Clinic in Plymouth Meeting (also my cats when I can't get into the Cat Vet). There are really no acceptable dog practices in the Center City area.

Pros: None

Cons: Incompetent, inconvenient and unprofessional - otherwise fine!

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This was the doctor, who after seeing him for years, told me that my dog had a subaceous cyst rather than cancer. He also could not find it in his schedule to call me when my cat was in the hospital for 3 days - nor did he explain what was going on with my cat. He found answering questions too taxing and sent me to VHUP whenever anything outside of routine needed to be done.

The staff, for the most part, was unhelpful and rude.

0
★☆☆☆☆

This was the doctor, who after seeing him for years, told me that my dog had a subaceous cyst rather than cancer. He also could not find it in his schedule to call me when my cat was in the hospital for 3 days - nor did he explain what was going on with my cat. He found answering questions too taxing and sent me to VHUP whenever anything outside of routine needed to be done.

The staff, for the most part, was unhelpful and rude.

Cons: Incompetent

.

great vet - it's a shame she belongs to such a horrible practice and i hope one day she decides to go elsewhere.

2
★★★★★

great vet - it's a shame she belongs to such a horrible practice and i hope one day she decides to go elsewhere.

Pros: outstanding vet

.

i have been taking my pets here since 2002 because if you live in a city, you look for a vet close by just in case of emergency. perhaps the front desk staff are somehow related to the vets because that would be the only reason i can think of for any of them to still have jobs. they are beyond rude. it is appalling. as is the prevalent attitude towards generating income over quality pet care. there are a few vets in this practice who do sincerely care about animals but i think being part of this practice means they have to go by the house rules. once an examination is over, their preference is to pawn you off on a vet tech for pet care instructions whether that relates to dosages for meds, post-surgical care, whatever. since this practice is definitely pricey for their services, it is galling and unprofessional for critical information to be relayed by someone who may or may not have graduated high school and is definitely not a vet. it's also nearly impossible to reach the vet via phone, calls are rarely returned and you have to be very proactive if you are waiting on any kind of test results. i agree with other reviewers comments about dr wellens in particular. his shortcomings would exceed the alloted space for this review. he is by no means a credit to his profession and clearly has a distorted view of his own significance both as a person and a vet. one of my dogs is currently ill. i brought him in for eval on a monday, told i would be called with test results on tuesday (i wasn't), i called again on weds and was told the lab lost his samples. brought him back in that day for new samples to be taken ( no refund or apology for lab error), was told i would be called thurs (i wasn't). i called on thurs and was told his vet was off and that the vets didn't like to see other vets patients so no guarantee anyone would call me back. am taking him to upenn this afternoon. if you are looking for a vet, please bypass this practice.

0
★☆☆☆☆

i have been taking my pets here since 2002 because if you live in a city, you look for a vet close by just in case of emergency. perhaps the front desk staff are somehow related to the vets because that would be the only reason i can think of for any of them to still have jobs. they are beyond rude. it is appalling. as is the prevalent attitude towards generating income over quality pet care. there are a few vets in this practice who do sincerely care about animals but i think being part of this practice means they have to go by the house rules. once an examination is over, their preference is to pawn you off on a vet tech for pet care instructions whether that relates to dosages for meds, post-surgical care, whatever. since this practice is definitely pricey for their services, it is galling and unprofessional for critical information to be relayed by someone who may or may not have graduated high school and is definitely not a vet. it's also nearly impossible to reach the vet via phone, calls are rarely returned and you have to be very proactive if you are waiting on any kind of test results. i agree with other reviewers comments about dr wellens in particular. his shortcomings would exceed the alloted space for this review. he is by no means a credit to his profession and clearly has a distorted view of his own significance both as a person and a vet. one of my dogs is currently ill. i brought him in for eval on a monday, told i would be called with test results on tuesday (i wasn't), i called again on weds and was told the lab lost his samples. brought him back in that day for new samples to be taken ( no refund or apology for lab error), was told i would be called thurs (i wasn't). i called on thurs and was told his vet was off and that the vets didn't like to see other vets patients so no guarantee anyone would call me back. am taking him to upenn this afternoon. if you are looking for a vet, please bypass this practice.

Cons: uncaring, far too interested in money as opposed to animal welfare

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I too have never had a bad experience with Queen Village animal hospital - it can sometime be busy and hard to get an immediate appointment but that is only because it is such a great place to go! They have always taken the best care of my babies and been willing and able to help me out with any health problems they have had. I would highly reccomend this place to anyone and would pay little if any attention to the few nasty reviews!

2
★★★★★

I too have never had a bad experience with Queen Village animal hospital - it can sometime be busy and hard to get an immediate appointment but that is only because it is such a great place to go! They have always taken the best care of my babies and been willing and able to help me out with any health problems they have had. I would highly reccomend this place to anyone and would pay little if any attention to the few nasty reviews!

Pros: Great vets, nice staff, reasonably priced, people are helpful and knowledgeable

Cons: Sometimes hard to get in as it is a very busy office, parking can be a pain

.

I have been going to Queens Village for 9 1/2 years and I would never take my dog, Harley to another vet. The doctors have such compassion and the office staff has always been warm and friendly. From the time we step in the door, we have always been greeted by friendly staff. Yes, sometimes the wait is long, but, I don't mind because Harley is being seen by the best. The entire office, at times, come out and makes a fuss over Harley when they see her. The doctors are so very patient and loving with both Harley and us! They take the time to explain everything in detail. I never worry about leaving my beloved pet there for long grueling tests. I know between the doctors and the office staff; they treat her as if she was their own pet. Thank you Queens Village for your love of pets.

2
★★★★★

I have been going to Queens Village for 9 1/2 years and I would never take my dog, Harley to another vet. The doctors have such compassion and the office staff has always been warm and friendly. From the time we step in the door, we have always been greeted by friendly staff. Yes, sometimes the wait is long, but, I don't mind because Harley is being seen by the best. The entire office, at times, come out and makes a fuss over Harley when they see her. The doctors are so very patient and loving with both Harley and us! They take the time to explain everything in detail. I never worry about leaving my beloved pet there for long grueling tests. I know between the doctors and the office staff; they treat her as if she was their own pet. Thank you Queens Village for your love of pets.

Pros: Vets, Office Staff, Clean Facility

Cons: Hard to find parking spaces

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Don't you find it odd that the people with these terrible reviews are the ones who were asked not to come back?

2
★★★★★

Don't you find it odd that the people with these terrible reviews are the ones who were asked not to come back?

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I had a horrible experience at QVAH 3 years ago (2004) and today had another one. Background: My cats had been patients since 1998. In 2004, I had to take my dying 22-yr old cat in to be put to sleep. It wasn't easy & I was holding back tears as I held my cat in my arms. When I got there, the barbarian behind the desk told me there'd be an additional "emergency" charge of $100 because I didn't have an appointment. I maintained, crying now, that animals didn't choose the time to die & that in the past - twice - I'd had to do the same thing, without this charge. After berating me & treating my cat with disgust, in front of other people in the waiting area, they waived the fee.
I emailed Dr. Wellens, whose reponse was chilling & without sympathy. He stood behind his staff, offered no apology & held me accountable for the way I was treated. I asked for my other cats' charts & thought that was the end of it. except, of course, for anger & contempt for them. I got a kitten last year & took him to the wonderful vet at 20th & South, but now he's too heavy for me to carry & needs to be neutured. I just called QVAH because they're close by. I've never forgiven them, but this is a necessity. They informed me that Dr. Wellens sent a letter 3 years ago (he didn't) saying I was no longer welcome there.
If I had done something wrong, I'd be able to understand his attitude. But the fact is that I hadn't, no way. It's awful to think what would happen if one of my 4 were to have an emergency & I couldn't get to HUP right away. QVAH would turn away a sick or dying animal only because of something Wellens perceives. He is a cold man with an outsized ego who cares only about money & pet owners who don't speak up when he does something unethical.
Please don't take your beloved pets to this place. It's not worth their lives or your frustration. I truly believe that every action he has taken with me is unprofessional, unethical & morally wrong.

0
★☆☆☆☆

I had a horrible experience at QVAH 3 years ago (2004) and today had another one. Background: My cats had been patients since 1998. In 2004, I had to take my dying 22-yr old cat in to be put to sleep. It wasn't easy & I was holding back tears as I held my cat in my arms. When I got there, the barbarian behind the desk told me there'd be an additional "emergency" charge of $100 because I didn't have an appointment. I maintained, crying now, that animals didn't choose the time to die & that in the past - twice - I'd had to do the same thing, without this charge. After berating me & treating my cat with disgust, in front of other people in the waiting area, they waived the fee.
I emailed Dr. Wellens, whose reponse was chilling & without sympathy. He stood behind his staff, offered no apology & held me accountable for the way I was treated. I asked for my other cats' charts & thought that was the end of it. except, of course, for anger & contempt for them. I got a kitten last year & took him to the wonderful vet at 20th & South, but now he's too heavy for me to carry & needs to be neutured. I just called QVAH because they're close by. I've never forgiven them, but this is a necessity. They informed me that Dr. Wellens sent a letter 3 years ago (he didn't) saying I was no longer welcome there.
If I had done something wrong, I'd be able to understand his attitude. But the fact is that I hadn't, no way. It's awful to think what would happen if one of my 4 were to have an emergency & I couldn't get to HUP right away. QVAH would turn away a sick or dying animal only because of something Wellens perceives. He is a cold man with an outsized ego who cares only about money & pet owners who don't speak up when he does something unethical.
Please don't take your beloved pets to this place. It's not worth their lives or your frustration. I truly believe that every action he has taken with me is unprofessional, unethical & morally wrong.

Cons: Rude, unthinking, uncaring, unethical, unprofessional

.

I brought my dog there and Dr. Suter was wonderful. I felt that she cared compassionately for animals and wanted to make everyone feel comfortable. My dog needed to be poked and prodded a little bit and she and the technician handled him with such gentleness. A few months later, I had to come back with my dog because he was lethargic, wasn't eating, was losing fluids from both ends, and would not let anyone touch his back and cringed in serious pain. We saw a different doctor, a man with longish gray hair. he seemed rather distracted and although we suggested twice in the beginning that we thought my dog had a high fever, he still did not act to take his temperature. He saw a couple small infected spots on my dogs back and suggested that he was bit by something and he prescribed my dog antibiotics and an anti-inflammatory. He did not make any suggestions as to what to do about the sores on his back. A third time we requested for him to take my dogs temp and he finally did. His temp was 105!! The vet sent us off and really had no conclusions about what could be wrong with my poor sick doggie. A day later, I realized that my dog had hundreds of infected, open sores all over his body. I took my dog to a different vet who took samples of his fluids, cultures of the sores, temps and sat and spoke with us for a very long time about the different possibilities of what the diagnosis may be. He put my dog on 2 extra weeks of antibiotic, gave us antibacterial shampoo and some solution to wash the sores. We determined it may have been an allergic reaction to shampoo at the groomers, but still not sure today.
I felt like the male vet at Queen Village was unfocused and unconcerned. I would never go back to him nor recommend him. I would recommend Dr. Suter, but in the meantime I am looking for a new vet.

1
★★★☆☆

I brought my dog there and Dr. Suter was wonderful. I felt that she cared compassionately for animals and wanted to make everyone feel comfortable. My dog needed to be poked and prodded a little bit and she and the technician handled him with such gentleness. A few months later, I had to come back with my dog because he was lethargic, wasn't eating, was losing fluids from both ends, and would not let anyone touch his back and cringed in serious pain. We saw a different doctor, a man with longish gray hair. he seemed rather distracted and although we suggested twice in the beginning that we thought my dog had a high fever, he still did not act to take his temperature. He saw a couple small infected spots on my dogs back and suggested that he was bit by something and he prescribed my dog antibiotics and an anti-inflammatory. He did not make any suggestions as to what to do about the sores on his back. A third time we requested for him to take my dogs temp and he finally did. His temp was 105!! The vet sent us off and really had no conclusions about what could be wrong with my poor sick doggie. A day later, I realized that my dog had hundreds of infected, open sores all over his body. I took my dog to a different vet who took samples of his fluids, cultures of the sores, temps and sat and spoke with us for a very long time about the different possibilities of what the diagnosis may be. He put my dog on 2 extra weeks of antibiotic, gave us antibacterial shampoo and some solution to wash the sores. We determined it may have been an allergic reaction to shampoo at the groomers, but still not sure today.
I felt like the male vet at Queen Village was unfocused and unconcerned. I would never go back to him nor recommend him. I would recommend Dr. Suter, but in the meantime I am looking for a new vet.

.

In the past I have had GREAT experiences with Queen Village - pretty friendly, knowledgable and reasonably priced. HOWEVER. Recently (Winter '06/Spring '07) I took my kitty there, had an evaluation done with one doc who put her on meds and told us to call back in a week or two to follow up. We called. And called and called. We got one return message telling us to call again! So we did, but asked to see another doctor this time. This doc recommended bringing the kitty back in for an x-ray appointment, which we did. I dropped the kitty off at 8am, waited anxiously all day for their call...which never came. When I showed up they handed me a giant x-ray folder and a copy of my cat's chart. What's this? I asked. The young lady at the front desk said, Oh, I'm sure it's self-explanatory. Gee, thanks! I'll be looking for another vet.

1
★★★☆☆

In the past I have had GREAT experiences with Queen Village - pretty friendly, knowledgable and reasonably priced. HOWEVER. Recently (Winter '06/Spring '07) I took my kitty there, had an evaluation done with one doc who put her on meds and told us to call back in a week or two to follow up. We called. And called and called. We got one return message telling us to call again! So we did, but asked to see another doctor this time. This doc recommended bringing the kitty back in for an x-ray appointment, which we did. I dropped the kitty off at 8am, waited anxiously all day for their call...which never came. When I showed up they handed me a giant x-ray folder and a copy of my cat's chart. What's this? I asked. The young lady at the front desk said, Oh, I'm sure it's self-explanatory. Gee, thanks! I'll be looking for another vet.

.

This vet is the most recommended in the city. They are extremely busy all the time and for good reason. I have been a client there for many years and I have seen many things in the waiting room. Those girls that work up front at the desk take such abuse all day long. People hang up on them and yell and demand things in the reception area, and they remain surprisingly calm. I know that I personally would not be able to handle all that they handle. The service is great - the vets are very smart and they care very much about my animal. Sometimes its tough to get a call back right away, but in emergency situations they have always been there. And for the last person who commented, for the owner of the practice to get on the phone and tell you to not call anymore, you had to have done something MAJORLY wrong. I fully recommend this vet to anyone with a cat or dog.

2
★★★★★

This vet is the most recommended in the city. They are extremely busy all the time and for good reason. I have been a client there for many years and I have seen many things in the waiting room. Those girls that work up front at the desk take such abuse all day long. People hang up on them and yell and demand things in the reception area, and they remain surprisingly calm. I know that I personally would not be able to handle all that they handle. The service is great - the vets are very smart and they care very much about my animal. Sometimes its tough to get a call back right away, but in emergency situations they have always been there. And for the last person who commented, for the owner of the practice to get on the phone and tell you to not call anymore, you had to have done something MAJORLY wrong. I fully recommend this vet to anyone with a cat or dog.

Pros: intelligence - reasonable prices

Cons: waiting room drama

.

I Brought my puppy there recently, when I made the appt I asked if it was too soon for her 2nd round of shots? They said no, so I went ahead and made the appointment.. When I got there I waited for 40 minutes, getting scowled at by the desk staff. The Dr. came in and the first thing she said was "It's too soon for her second round of shots!" After speaking w/ the assistant, she decided to go ahead and give the shots anyway. I said "are you sure? I'd rather just come back if it's too early." They assured me it was ok and gave the shots. Then they took a fecal sample and told me I'd be contacted if there was a problem. Ok so...
About month later the puppy caught an upper respiritory infection, so I brought her in. When the Dr. opened her file he said "oh and I see according to the fecal test she has a parasite... I guess nobody called you.." OH MY GO^$#!!
He then told me that the 2nd round of shots were administered too early and that the puppy would need another round. He wasn't even slightly apologetic about any of this and when I told him I didn't think I should have to pay for the shots again, he became visibly irritated and rushed through the exam & disappeared leaving the assistant to finish.
At this point, my 4month oldpuppy is sick with a cold and a parasite that I should have been called about a month earlier! They gave me a prescription for doxycycline to treat the upper respiritory and another scrip for the parasite. When I called another vet they told me not to give the puppy Doxycycline!! I looked it up online & it says specifically not to use with puppies as it stunts their development. Also I was told that the prescription for the parasite was antiquated and that there was a much better/ effective treatment available. When I called to speak to someone about all of these mistakes, the staff was totally rude. Surprise! ! Then Dr. Wellens got on the phone and abruptly told me not to bother his staff and not to come back@!!!!

0
★☆☆☆☆

I Brought my puppy there recently, when I made the appt I asked if it was too soon for her 2nd round of shots? They said no, so I went ahead and made the appointment.. When I got there I waited for 40 minutes, getting scowled at by the desk staff. The Dr. came in and the first thing she said was "It's too soon for her second round of shots!" After speaking w/ the assistant, she decided to go ahead and give the shots anyway. I said "are you sure? I'd rather just come back if it's too early." They assured me it was ok and gave the shots. Then they took a fecal sample and told me I'd be contacted if there was a problem. Ok so...
About month later the puppy caught an upper respiritory infection, so I brought her in. When the Dr. opened her file he said "oh and I see according to the fecal test she has a parasite... I guess nobody called you.." OH MY GO^$#!!
He then told me that the 2nd round of shots were administered too early and that the puppy would need another round. He wasn't even slightly apologetic about any of this and when I told him I didn't think I should have to pay for the shots again, he became visibly irritated and rushed through the exam & disappeared leaving the assistant to finish.
At this point, my 4month oldpuppy is sick with a cold and a parasite that I should have been called about a month earlier! They gave me a prescription for doxycycline to treat the upper respiritory and another scrip for the parasite. When I called another vet they told me not to give the puppy Doxycycline!! I looked it up online & it says specifically not to use with puppies as it stunts their development. Also I was told that the prescription for the parasite was antiquated and that there was a much better/ effective treatment available. When I called to speak to someone about all of these mistakes, the staff was totally rude. Surprise! ! Then Dr. Wellens got on the phone and abruptly told me not to bother his staff and not to come back@!!!!

Pros: None

Cons: Neglected to call with important test results!!! Numerous mistakes!

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Doctor Perner treated my dog recently and I found her to be very professional and friendly. She was patient with my questions and kind with the dog. I would recommend.

2
★★★★☆

Doctor Perner treated my dog recently and I found her to be very professional and friendly. She was patient with my questions and kind with the dog. I would recommend.

Pros: excellent care of pets

Cons: office staff not people friendly

.

The great reviews pushed me to call them. Too bad they arent accepting new patients. :( Too bad for little Lola.

2
★★★★☆

The great reviews pushed me to call them. Too bad they arent accepting new patients. :( Too bad for little Lola.

.

I think the staff here is great! I don't get the treatment that other reviewers are experiencing. Every time I have taken my dog here everyone on staff has been informative and welcoming. My sister recommended them, and we have had great service. I had a problem on a Sunday night with my dog and they returned my emergency call in a prompt manner and were very nice. I didn't feel as though I was bothering them. Kudos to Queen Village animal hospital!

2
★★★★★

I think the staff here is great! I don't get the treatment that other reviewers are experiencing. Every time I have taken my dog here everyone on staff has been informative and welcoming. My sister recommended them, and we have had great service. I had a problem on a Sunday night with my dog and they returned my emergency call in a prompt manner and were very nice. I didn't feel as though I was bothering them. Kudos to Queen Village animal hospital!

Pros: Warm, friendly, knowledgeable

Cons: I wish there was a website that gave office hours and office info

.

My cat had had seizures and was at Penn Vet Hospital, and I couldn't figure out what was going on and what my options were. Denise at Queen Village helped me get the results faxed over from Penn and then Dr. McGuire called me and went over the results. He took the time to answer all my questions and was generally amazing. I really appreciated their kind words and the time they took with an obviously stressed girlie..

2
★★★★★

My cat had had seizures and was at Penn Vet Hospital, and I couldn't figure out what was going on and what my options were. Denise at Queen Village helped me get the results faxed over from Penn and then Dr. McGuire called me and went over the results. He took the time to answer all my questions and was generally amazing. I really appreciated their kind words and the time they took with an obviously stressed girlie..

.

Not sure why people have been knocking the staff. I've found them extremely helpful and quite friendly. I came to Queen Village Animal Hospital when center city animal clinic closed, and Queen Village took in some of the best vet assistants from CCAC. They're always quick to answer questions and have never treated me or my dog with anything but pleasantness and respect. What are people looking for? foot massages?

2
★★★★★

Not sure why people have been knocking the staff. I've found them extremely helpful and quite friendly. I came to Queen Village Animal Hospital when center city animal clinic closed, and Queen Village took in some of the best vet assistants from CCAC. They're always quick to answer questions and have never treated me or my dog with anything but pleasantness and respect. What are people looking for? foot massages?

.

Dr. Wellens and McGuire are great, I would recommend them to anyone! Unfortunately, you have to look at and talk to the office staff before you get to see them. Ladies, it's called a personality. I'm not sure where, when or why it happened
but you all have poopedonfaceiates. Maybe it's the constant contact with animals, maybe it's the constant contact with each other, I don't know or at this point care. You have to look at that face every morning and I'm sure your mirror is complaining too. In any case, my pet is well thanks to the doctors....with absolutely no thanks to the office staff.

2
★★★★☆

Dr. Wellens and McGuire are great, I would recommend them to anyone! Unfortunately, you have to look at and talk to the office staff before you get to see them. Ladies, it's called a personality. I'm not sure where, when or why it happened
but you all have poopedonfaceiates. Maybe it's the constant contact with animals, maybe it's the constant contact with each other, I don't know or at this point care. You have to look at that face every morning and I'm sure your mirror is complaining too. In any case, my pet is well thanks to the doctors....with absolutely no thanks to the office staff.

 

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