Spring Branch Honda

★★★★★
  • 10250 Katy Freeway

    Houston, TX 77043

    Map & Directions
  • 713-464-7482

About Spring Branch Honda

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Details
  • Honda
Hours
M-Sa 9am-9pm, Su Closed
Special Offer
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Phones
  • Alt (713-827-7435)
  • Fax (713-464-3629)

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buyer beware ,
i took my honda civic for a shampoo and my personal items are now missing ,and im told that if i have enough evedence , they have taken my items they would replace them .. so now i'm left out of luck . so if you use these people for enything make sure you keep an inventory before you hand them your keys ... the reason i took my car for a shampoo was becouse they sold me a car with dog poop . shame on them shame shame

1
★☆☆☆☆

buyer beware ,
i took my honda civic for a shampoo and my personal items are now missing ,and im told that if i have enough evedence , they have taken my items they would replace them .. so now i'm left out of luck . so if you use these people for enything make sure you keep an inventory before you hand them your keys ... the reason i took my car for a shampoo was becouse they sold me a car with dog poop . shame on them shame shame

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Eric, my service advisor, has always made taking care of my Honda a pleasurable experience. Super customer service!!!

3
★★★★★

Eric, my service advisor, has always made taking care of my Honda a pleasurable experience. Super customer service!!!

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Thank you very much for your excellent service.

3
★★★★★

Thank you very much for your excellent service.

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excellent

3
★★★★★

excellent

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Great!

3
★★★★★

Great!

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Quick and appropriate to maintain and fix.

3
★★★★★

Quick and appropriate to maintain and fix.

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THIS IS THE SECOND TIME I'VE DEALT WITH PATRICIA AND SHE ALWAYS DELIVERS.

3
★★★★★

THIS IS THE SECOND TIME I'VE DEALT WITH PATRICIA AND SHE ALWAYS DELIVERS.

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Very friendly and plessant.

3
★★★★★

Very friendly and plessant.

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A PLEASANT SOLUTION TO WORKING PERSON'S PROBLEMS

2
★★★★☆

A PLEASANT SOLUTION TO WORKING PERSON'S PROBLEMS

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Very good service. Very good people??

2
★★★★★

Very good service. Very good people??

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I have a 2009 Civic that has 15000 miles and a 2008 Accord with 13000 miles and both have had routine maintenance twice here. They are very good regarding service, explanation of problems, courtesy etc. The only potential issue I see is that they are not very quick compared to say WalMart or some oil change place. But I do not want someone rushing through car maintenance and am happy that they take their time. Just budget this into your day! If you expect you will be in and out in under 30 minutes, then you will be angry like some of the reviews here. Budget 1 hour for routine stuff and 2 hours for more in-depth routine stuff and 3 hours or more for problems. It takes time but it's your car! The good thing is they have a van that can take you anywhere in the area (work, etc.) and will then pick you up when service is done. I did this once. In summary, if you just need a routine oil change you can go somewhere else because they will be quicker. Anything else though definitely go to a Honda dealer. Why would you risk f@#*ng up your car to save a little time and a little money?

2
★★★★★

I have a 2009 Civic that has 15000 miles and a 2008 Accord with 13000 miles and both have had routine maintenance twice here. They are very good regarding service, explanation of problems, courtesy etc. The only potential issue I see is that they are not very quick compared to say WalMart or some oil change place. But I do not want someone rushing through car maintenance and am happy that they take their time. Just budget this into your day! If you expect you will be in and out in under 30 minutes, then you will be angry like some of the reviews here. Budget 1 hour for routine stuff and 2 hours for more in-depth routine stuff and 3 hours or more for problems. It takes time but it's your car! The good thing is they have a van that can take you anywhere in the area (work, etc.) and will then pick you up when service is done. I did this once. In summary, if you just need a routine oil change you can go somewhere else because they will be quicker. Anything else though definitely go to a Honda dealer. Why would you risk f@#*ng up your car to save a little time and a little money?

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Simply put, it was smooth from start to finish. I was very pleased with everyone; friendly, helpful; very willing to answer my many questions.??

2
★★★★★

Simply put, it was smooth from start to finish. I was very pleased with everyone; friendly, helpful; very willing to answer my many questions.??

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Tim and his staff did great

2
★★★★★

Tim and his staff did great

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I have zero complaints. Everyone, especially Paul was top notch. I have already highly recommended Goodson Honda to at least 4 or 5 of my friends and colleagues for their car buying or leasing needs.??

2
★★★★★

I have zero complaints. Everyone, especially Paul was top notch. I have already highly recommended Goodson Honda to at least 4 or 5 of my friends and colleagues for their car buying or leasing needs.??

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very easy - all was done as promised within the quoted timeline and price.

2
★★★★★

very easy - all was done as promised within the quoted timeline and price.

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My Pilot has randomly "auto" locked sporadically. Well, today it auto-locked after I had set my purse on the passenger seat and walked around the car to find that the car was locked with my bag in it. I called Goodson Honda West and they looked me up in the system, cut a new key for the car and sent someone around the corner to open my car door for me. I will make an appointment to have them check out the car but am amazed at how well they took care of me! I was back in my car within 15-20 minutes from when I called the dealership.??

2
★★★★★

My Pilot has randomly "auto" locked sporadically. Well, today it auto-locked after I had set my purse on the passenger seat and walked around the car to find that the car was locked with my bag in it. I called Goodson Honda West and they looked me up in the system, cut a new key for the car and sent someone around the corner to open my car door for me. I will make an appointment to have them check out the car but am amazed at how well they took care of me! I was back in my car within 15-20 minutes from when I called the dealership.??

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Goodson Honda West has been the smoothest car buying experience I have ever had. This is dealing with several vehicles and trade-ins. I have recommended 3 friends and 2 Family members to them and the service was outstanding. I picked out my new 2007 Accord EXL before I even showed up, sat in the car long enough to do a quick 10 minute test drive, and filled out paperwork and was out in less than an hour and a half start to finish. The price was a couple thousand lower than some competitors in the area. I also have had the car serviced three times since purchase and they shuttled me to and from my work each time. A+++ dealer.??

2
★★★★★

Goodson Honda West has been the smoothest car buying experience I have ever had. This is dealing with several vehicles and trade-ins. I have recommended 3 friends and 2 Family members to them and the service was outstanding. I picked out my new 2007 Accord EXL before I even showed up, sat in the car long enough to do a quick 10 minute test drive, and filled out paperwork and was out in less than an hour and a half start to finish. The price was a couple thousand lower than some competitors in the area. I also have had the car serviced three times since purchase and they shuttled me to and from my work each time. A+++ dealer.??

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These guys far exceeded my expectations and I am a very hard customer to please. If you need your car serviced, go to Goodson Honda West on Old Katy Rd and ask for technician Ben Whorley. He is very experienced and knowledgeable. But don't take my word for it, find out for yourself. I was also impressed with Josh U. (cust service) and Jeff Dahl's (cust service manager) patience and diplomacy in solving my problem.??

2
★★★★★

These guys far exceeded my expectations and I am a very hard customer to please. If you need your car serviced, go to Goodson Honda West on Old Katy Rd and ask for technician Ben Whorley. He is very experienced and knowledgeable. But don't take my word for it, find out for yourself. I was also impressed with Josh U. (cust service) and Jeff Dahl's (cust service manager) patience and diplomacy in solving my problem.??

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Thank you for making our visit to Goodson Honda West an excellent experience. Patricia and the mechanic earned an A++ from us!

2
★★★★★

Thank you for making our visit to Goodson Honda West an excellent experience. Patricia and the mechanic earned an A++ from us!

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Service is excellent. I continue to purchase and use Goodson West Honda for service because of the excellent customer service. I have been dealing with Tim and Patricia in the service department for several years, I can not say enough about either of them. The are very professional, helpful and offer excellent customer service.

2
★★★★★

Service is excellent. I continue to purchase and use Goodson West Honda for service because of the excellent customer service. I have been dealing with Tim and Patricia in the service department for several years, I can not say enough about either of them. The are very professional, helpful and offer excellent customer service.

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Service was excellent, as always. My vehicle was ready when expected and the overall cost was as expected. I bought my Pilot at Goodson West 6 1/2 years ago and all the maintenance has been done at Goodson West as well because I have always been very happy with the service.

2
★★★★★

Service was excellent, as always. My vehicle was ready when expected and the overall cost was as expected. I bought my Pilot at Goodson West 6 1/2 years ago and all the maintenance has been done at Goodson West as well because I have always been very happy with the service.

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Friendly staff who made the experience easy going.

2
★★★★★

Friendly staff who made the experience easy going.

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Great value and service. Every dealer should follow Goodson.

2
★★★★★

Great value and service. Every dealer should follow Goodson.

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Outstanding. Eric was an excellent service advisor, as always.

2
★★★★★

Outstanding. Eric was an excellent service advisor, as always.

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They always seem to have my van ready and seem to understand my concerns.

2
★★★★★

They always seem to have my van ready and seem to understand my concerns.

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I had a very good purchase experience. I enjoyed utilizing the internet pricing option and interacting with the internet sales agent. Everyone was very nice at Goodson!??

2
★★★★★

I had a very good purchase experience. I enjoyed utilizing the internet pricing option and interacting with the internet sales agent. Everyone was very nice at Goodson!??

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This the second used car that I bought from Brandon from Goodson Honda. The first was a 2004 Honda Odyssey and recently a 2007 Toyota Matrix. Brandon is the Internet Manager and was helpful in getting us a good drive out price. I was very happy with the transaction. Filling out the paper work was very long but understandable. Try to opt out of the dealership paint sealant and fabric protection, it's $300.00 ouch (it's on all the cars)

When buying a used car always make sure you ask for at least two sets of keys because this car only had one. I asked if they would help me out by splitting the cost of a second set and said "no, this car only came with one set and you will have to go to the Toyota Dealership to buy an other set."

It cost over a hundred dollars for the second set of keys. (new car keys have transponder chips that make it harder to steal your car and cost more)

Brandon did give me a Goodson umbrella and a new car kit. I recommend Brandon if you are shopping for a new Honda or a used car.

2
★★★★☆

This the second used car that I bought from Brandon from Goodson Honda. The first was a 2004 Honda Odyssey and recently a 2007 Toyota Matrix. Brandon is the Internet Manager and was helpful in getting us a good drive out price. I was very happy with the transaction. Filling out the paper work was very long but understandable. Try to opt out of the dealership paint sealant and fabric protection, it's $300.00 ouch (it's on all the cars)

When buying a used car always make sure you ask for at least two sets of keys because this car only had one. I asked if they would help me out by splitting the cost of a second set and said "no, this car only came with one set and you will have to go to the Toyota Dealership to buy an other set."

It cost over a hundred dollars for the second set of keys. (new car keys have transponder chips that make it harder to steal your car and cost more)

Brandon did give me a Goodson umbrella and a new car kit. I recommend Brandon if you are shopping for a new Honda or a used car.

Pros: Professional, friendly and helpful

Cons: I only received one key to the car.

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We've bought several cars through this dealership and every time we have received outstanding care. They have gone out of their way in giving us great service at extremely reasonable prices. Goodson Honda goes that extra mile in making the customer happy.

2
★★★★★

We've bought several cars through this dealership and every time we have received outstanding care. They have gone out of their way in giving us great service at extremely reasonable prices. Goodson Honda goes that extra mile in making the customer happy.

Pros: helpful, gracious, considerate

Cons: they aren't closer to where I live!

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I feel like I got exactly what I went in there looking for. I noticed the worst reviews are from people who didn't actually purchase a car there. I hope they eventually got what they were looking for elsewhere but I would definitely recommend this dealership.

I had to get car after hurricane Ike flooded my old one beyond repair. I didn't even use it as a trade in although it was offered. I used the money I got from my insurance company to make my down payment on a 2008 Honda CR-V instead. We went in on a Saturday afternoon to look at the cars available and got to test drive the one we liked. The salesman was very friendly and not overbearing! We told him we had to think about it and he gave us his card and told us some of the options we could get if we wanted. They were having specials due to Ike and even told us we could get a rental through them if we needed it. We came back two days later and bought the car and had the roof attatchment added to our package. I had to come back the next day to get the attachment put on, but they gave me a loaner CR-V to drive around in since it was going to take a little while due to the number of cars ahead of mine for service (I got there around 11am). I thought it was very nice for them to give me a loaner so I didn't have to sit and wait an hour or two. It didn't even take that long, by the time I came back my car was washed and ready to go.

I have never bought a new car before but it went fairly quickly and everything was explained to us so we could understand what exactly we were getting. In fact as it turned out we got the LoJack system free on it because another buyer wanted it installed and then didn't purchase the car. They didn't charge us because they had over looked it until after we'd already signed the contract. Frankly I love my CR-V. I had reseached for three weeks on several different consumer sites and decided this was want I wanted and we figured new was about the same cost as a used so might at well get all the bells and whistles.

It's been about 8 months since I bought my car there and I haven't had a single problem or issue. Perhaps they have gotten new staff since then or maybe the night staff is different considering the bad reviews. Maybe people were in a hurry? Who knows the real reason but I had a good experience there and I love my new car.

2
★★★★★

I feel like I got exactly what I went in there looking for. I noticed the worst reviews are from people who didn't actually purchase a car there. I hope they eventually got what they were looking for elsewhere but I would definitely recommend this dealership.

I had to get car after hurricane Ike flooded my old one beyond repair. I didn't even use it as a trade in although it was offered. I used the money I got from my insurance company to make my down payment on a 2008 Honda CR-V instead. We went in on a Saturday afternoon to look at the cars available and got to test drive the one we liked. The salesman was very friendly and not overbearing! We told him we had to think about it and he gave us his card and told us some of the options we could get if we wanted. They were having specials due to Ike and even told us we could get a rental through them if we needed it. We came back two days later and bought the car and had the roof attatchment added to our package. I had to come back the next day to get the attachment put on, but they gave me a loaner CR-V to drive around in since it was going to take a little while due to the number of cars ahead of mine for service (I got there around 11am). I thought it was very nice for them to give me a loaner so I didn't have to sit and wait an hour or two. It didn't even take that long, by the time I came back my car was washed and ready to go.

I have never bought a new car before but it went fairly quickly and everything was explained to us so we could understand what exactly we were getting. In fact as it turned out we got the LoJack system free on it because another buyer wanted it installed and then didn't purchase the car. They didn't charge us because they had over looked it until after we'd already signed the contract. Frankly I love my CR-V. I had reseached for three weeks on several different consumer sites and decided this was want I wanted and we figured new was about the same cost as a used so might at well get all the bells and whistles.

It's been about 8 months since I bought my car there and I haven't had a single problem or issue. Perhaps they have gotten new staff since then or maybe the night staff is different considering the bad reviews. Maybe people were in a hurry? Who knows the real reason but I had a good experience there and I love my new car.

Pros: Friendly, Professional, Good Deals

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I just bought a pre owned VW Jetta here yesterday and I thought they were very professional and helpful. They gave me a rediculously good price on my Jetta and the car is in great shape. The only down side is that the sales lady told me that they would fill up my tank before I drove off in my car and when it gone back from getting the tags the other sales man told my mom "well its got a half a tank left in it, that'll do". But it was almost to a 1/4 a tank when I drove off with it. But the process was very long, as it always takes almost a whole day to buy a car... But it was worth it because I love my car so much and they didn't try to rip us off!

2
★★★★☆

I just bought a pre owned VW Jetta here yesterday and I thought they were very professional and helpful. They gave me a rediculously good price on my Jetta and the car is in great shape. The only down side is that the sales lady told me that they would fill up my tank before I drove off in my car and when it gone back from getting the tags the other sales man told my mom "well its got a half a tank left in it, that'll do". But it was almost to a 1/4 a tank when I drove off with it. But the process was very long, as it always takes almost a whole day to buy a car... But it was worth it because I love my car so much and they didn't try to rip us off!

Pros: Great prices, professional, just a smooth transaction for car sales

Cons: Just that they didn't fill up my tank

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I lost my keys and needed to have the dealership cut me new ones ($45/key) at Russell & Smith. The keys then needed to be programmed and their programmer was down. They gave me a one-time code to start the car. I took off work, went home to start the car and drove to Goodson Honda West. They told me the keys did not need programming (wasted trip). I got home and the car would not restart - they did need programming. Goodson Honda was not willing to pay for towing or offer to program the keys even though it was their mistake. I am now paying $300 ($97 for the keys, $100 towing, $100 programming fee) for 2 keys!!! I guess they really need the money since programming a key does not require parts and 5 minutes of labor. Please help me by not giving them business.

0
★☆☆☆☆

I lost my keys and needed to have the dealership cut me new ones ($45/key) at Russell & Smith. The keys then needed to be programmed and their programmer was down. They gave me a one-time code to start the car. I took off work, went home to start the car and drove to Goodson Honda West. They told me the keys did not need programming (wasted trip). I got home and the car would not restart - they did need programming. Goodson Honda was not willing to pay for towing or offer to program the keys even though it was their mistake. I am now paying $300 ($97 for the keys, $100 towing, $100 programming fee) for 2 keys!!! I guess they really need the money since programming a key does not require parts and 5 minutes of labor. Please help me by not giving them business.

Cons: Customer service

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What else do you expect from a car dealer when he shadows your every step and refuses to let you walk away? I've bought many cars in my life and know the drill....
I was debating between purchasing an Accord or a CRV. I went to Goodson and the young guy let me test drive both cars and told me all about it.... but they didn't have the color I wanted for either, so I told him to call me when they got the right colored car in and turned for the door. The dealer insisted that I wait for him to get his manager to come talk to me. And by insisted, he was borderline yelling at me. Offended, I continued to walk out, but his manager came running after me. He pursuaded me to come into his office and discuss the deal.
Long story short, they didn't have the color car I wanted. But the manager assured me that if I put a $1500 deposit and signed a contract, he could get me "MY CAR" shipped in two days. He even went down on the price. Now from experience, I know to never trust a car dealer's word, so I bluntly said, "No. I will not buy a car I've NEVER seen or test driven before."
He persisted and I became aggravated. One last time, I said, "No thank you."
From that, the manager of this car dealer began insulting me! He basically told me that I'm going to set myself up for failure and will get screwed by another dealer by walking out. He told me I knew nothing about buying a car. CAN YOU BELIEVE THAT???!!!!
I kept my cool, and just walked out. I will NEVER set foot there again.

0
★☆☆☆☆

What else do you expect from a car dealer when he shadows your every step and refuses to let you walk away? I've bought many cars in my life and know the drill....
I was debating between purchasing an Accord or a CRV. I went to Goodson and the young guy let me test drive both cars and told me all about it.... but they didn't have the color I wanted for either, so I told him to call me when they got the right colored car in and turned for the door. The dealer insisted that I wait for him to get his manager to come talk to me. And by insisted, he was borderline yelling at me. Offended, I continued to walk out, but his manager came running after me. He pursuaded me to come into his office and discuss the deal.
Long story short, they didn't have the color car I wanted. But the manager assured me that if I put a $1500 deposit and signed a contract, he could get me "MY CAR" shipped in two days. He even went down on the price. Now from experience, I know to never trust a car dealer's word, so I bluntly said, "No. I will not buy a car I've NEVER seen or test driven before."
He persisted and I became aggravated. One last time, I said, "No thank you."
From that, the manager of this car dealer began insulting me! He basically told me that I'm going to set myself up for failure and will get screwed by another dealer by walking out. He told me I knew nothing about buying a car. CAN YOU BELIEVE THAT???!!!!
I kept my cool, and just walked out. I will NEVER set foot there again.

Pros: NONE

Cons: RUDE managers, car dealers

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I had several auto jobs done there, generally it is good, they send me the work after my car there, and pick me up from the work, they are very professional. But one thing I don't like is it took me 4 times back and forth to get my car done when the my car engine light was on.

4
★★★★☆

I had several auto jobs done there, generally it is good, they send me the work after my car there, and pick me up from the work, they are very professional. But one thing I don't like is it took me 4 times back and forth to get my car done when the my car engine light was on.

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THEY GOT US A GREAT PRICE. WE COULD EVEN ADD SPECIAL FEATURES. THEY ALL WORKED HARD TOGETHER TO GET US WHAT WE NEEDED! DEAL CLOSED IN LESS THAN 2 HRS.

PROS: ouststanding sales and finance service
CONS: slightly difficult to find because of construction

5
★★★★★

THEY GOT US A GREAT PRICE. WE COULD EVEN ADD SPECIAL FEATURES. THEY ALL WORKED HARD TOGETHER TO GET US WHAT WE NEEDED! DEAL CLOSED IN LESS THAN 2 HRS.

PROS: ouststanding sales and finance service
CONS: slightly difficult to find because of construction

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I recently bought a Honda Accord from Goodson Honda West. I was happy with the sale but received several phone calls afterward asking about the service and inviting me to an event. I even got these calls at work, which I did not appreciate.

4
★★★★☆

I recently bought a Honda Accord from Goodson Honda West. I was happy with the sale but received several phone calls afterward asking about the service and inviting me to an event. I even got these calls at work, which I did not appreciate.

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