Bayway Lincoln

★★★★★
  • 12333 Gulf Fwy

    Houston, TX 77034

    Map & Directions
  • 281-929-6500

5 40
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Your company is outstanding for prompt, courteous and outstanding customer service. I never hesitate doing business with you!

5
★★★★★

Your company is outstanding for prompt, courteous and outstanding customer service. I never hesitate doing business with you!

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.

Thank you very much for your wonderful support, it's incredible.Your help system is amazing

3
★★★★★

Thank you very much for your wonderful support, it's incredible.Your help system is amazing

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Perhaps the service that I received from the employees at Bayway is the best that I have ever seen. From the sales staff to the person that made the new MKX ready to the managers that I met - what an experience. You have truly conrnered the market on 'excellent customer service'. Little surprise that you guys have won the Customer Service Award for sixteen straight years!
Thank you.

5
★★★★★

Perhaps the service that I received from the employees at Bayway is the best that I have ever seen. From the sales staff to the person that made the new MKX ready to the managers that I met - what an experience. You have truly conrnered the market on 'excellent customer service'. Little surprise that you guys have won the Customer Service Award for sixteen straight years!
Thank you.

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.

I decided to try your service. I was really very pleasantly surprised and grateful for the outstanding service received from Service Consultant, and the reasonable charges for service by Bayway Lincoln.
Thank you!

3
★★★★★

I decided to try your service. I was really very pleasantly surprised and grateful for the outstanding service received from Service Consultant, and the reasonable charges for service by Bayway Lincoln.
Thank you!

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What a wonderful experience, and the service it is like no other place.
Here is to you Mr. Tim ***** a five star performance. Where else can you go, when you are at the best place?

3
★★★★★

What a wonderful experience, and the service it is like no other place.
Here is to you Mr. Tim ***** a five star performance. Where else can you go, when you are at the best place?

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Excellent Seller, Great Communicator, I love the Bayway Lincoln, Highly, Highly Recommended!

5
★★★★★

Excellent Seller, Great Communicator, I love the Bayway Lincoln, Highly, Highly Recommended!

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I just wanted to thank you for helping me find my first car. I greatly appreciate your devotion to your customers. I love my car and couldn't ask for anything more. I will be sure to recommend you to everyone I know that's looking to buy a

3
★★★★★

I just wanted to thank you for helping me find my first car. I greatly appreciate your devotion to your customers. I love my car and couldn't ask for anything more. I will be sure to recommend you to everyone I know that's looking to buy a

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What more can I say? Great Price + Great Car + Great Customer Service = Satisfied Customer!!

3
★★★★★

What more can I say? Great Price + Great Car + Great Customer Service = Satisfied Customer!!

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My wife had made a couple of calls prior to the service date about work that needed to be done and the manager returned my phone call in a timely manner to my surprise! This was new to me! The service was done well and we were taken care

3
★★★★★

My wife had made a couple of calls prior to the service date about work that needed to be done and the manager returned my phone call in a timely manner to my surprise! This was new to me! The service was done well and we were taken care

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I got an MKX last week and Frederick Young was my salesperson; outstanding experience. I did not get any double talk or false promises and everyone that I dealt with was cordial and forthright. I would recommend Bayway to anyone.

3
★★★★★

I got an MKX last week and Frederick Young was my salesperson; outstanding experience. I did not get any double talk or false promises and everyone that I dealt with was cordial and forthright. I would recommend Bayway to anyone.

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Excellent. Jeffrey is the best!!

3
★★★★★

Excellent. Jeffrey is the best!!

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we found a car we liked and tony worked with us with no pressure

3
★★★★★

we found a car we liked and tony worked with us with no pressure

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We were warmly greeted by Tim, were able to test drive two of the MKX vehicles, and then made our selection to purchase. Thank you for providing such a nice inventory. Overall, the experience was pleasant

3
★★★★★

We were warmly greeted by Tim, were able to test drive two of the MKX vehicles, and then made our selection to purchase. Thank you for providing such a nice inventory. Overall, the experience was pleasant

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Always dealt with Jamie..I think four maybe five cars from him over the years....good relationship person

3
★★★★★

Always dealt with Jamie..I think four maybe five cars from him over the years....good relationship person

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I have leased several vehicles from Gilbert and Bayway Lincoln I wont go anywhere else because of them

3
★★★★★

I have leased several vehicles from Gilbert and Bayway Lincoln I wont go anywhere else because of them

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very smooth and easy

3
★★★★★

very smooth and easy

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Everyone was very helpful and friendly. One of the easiest car buying experiences I have ever had!

3
★★★★★

Everyone was very helpful and friendly. One of the easiest car buying experiences I have ever had!

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Everyone at the dealership was very nice!! It was a great experience.

3
★★★★★

Everyone at the dealership was very nice!! It was a great experience.

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I feel that your service is very good.

3
★★★★★

I feel that your service is very good.

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You guys were awesome!!! You made my husband and I feel very comfortable and you went out of your way to help us get our vehicle. Thank you so much and you can be sure we'll be back in the future when we need another car. Thanks again

3
★★★★★

You guys were awesome!!! You made my husband and I feel very comfortable and you went out of your way to help us get our vehicle. Thank you so much and you can be sure we'll be back in the future when we need another car. Thanks again

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One of the nicest experiences I have had at buying a new car.

3
★★★★★

One of the nicest experiences I have had at buying a new car.

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Attention to the details of the sale was excellent, and the level of the saleperson's (Robert B)understanding of the product was excellent.

3
★★★★★

Attention to the details of the sale was excellent, and the level of the saleperson's (Robert B)understanding of the product was excellent.

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Tony was very friendly and helpful. Overall my wife and I had a good experience buying a car at Bayway.

3
★★★★★

Tony was very friendly and helpful. Overall my wife and I had a good experience buying a car at Bayway.

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very satisfied. Gilbert Thomas was very courteous and professional towards our needs

3
★★★★★

very satisfied. Gilbert Thomas was very courteous and professional towards our needs

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tony was very nice and Nathan the sales manager was easy to deal with. Felt more like they cared to sell us a car not they need to sell us a car.

3
★★★★★

tony was very nice and Nathan the sales manager was easy to deal with. Felt more like they cared to sell us a car not they need to sell us a car.

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Joe is outstanding. He has become a good friend over the last four years and we appreciate the way he services us. He suggested that a better option for my car needs and made an offer that was hard to turn down. Thank you Joe for all your

3
★★★★★

Joe is outstanding. He has become a good friend over the last four years and we appreciate the way he services us. He suggested that a better option for my car needs and made an offer that was hard to turn down. Thank you Joe for all your

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Prompt and on time.

3
★★★★★

Prompt and on time.

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Excellent! I will certainly contact Bayway again in the futuer and I will recommend Gilbert Thomas as a knowledgeable and courteous sales person!

3
★★★★★

Excellent! I will certainly contact Bayway again in the futuer and I will recommend Gilbert Thomas as a knowledgeable and courteous sales person!

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Excellent

3
★★★★★

Excellent

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Shane brought us to Bayway three vehicles ago. Shane does great and arranges with Fred to get us a painless deal at Bayway when we want to change cars. Bayway has proven that even with the inconvenient drive from Galveston it is still

3
★★★★★

Shane brought us to Bayway three vehicles ago. Shane does great and arranges with Fred to get us a painless deal at Bayway when we want to change cars. Bayway has proven that even with the inconvenient drive from Galveston it is still

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My experience was great. Robert was incredibly helpful.

3
★★★★★

My experience was great. Robert was incredibly helpful.

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We were particularly impressed with Jamie. He was personable and competent - the best salesperson we have ever had!

3
★★★★★

We were particularly impressed with Jamie. He was personable and competent - the best salesperson we have ever had!

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excellent - great customer service

3
★★★★★

excellent - great customer service

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Kane; the initial service manager determined that the screw was not stripped and would not sell you a new screw because he like all Bayway employees are trained to save customers money. He is also a past mechanic and Master Ford/ Lincoln/ Mercury Technician. Every time we looked at the car we did not bill you for the tech's time and we did tell you that they were other things causing oil leaks that you chose not to repair. We apologize for your troubles and found that this incident took place over a year ago, if you would have brought it up to us sooner we would have done anything we could. Please give us another try, we are an honest dealership and the screw was not stripped so we did not want to charge you for something you did not need. Please give us another try before you say goodbye.- Bayway Lincoln Mercury

5
★★★★★

Kane; the initial service manager determined that the screw was not stripped and would not sell you a new screw because he like all Bayway employees are trained to save customers money. He is also a past mechanic and Master Ford/ Lincoln/ Mercury Technician. Every time we looked at the car we did not bill you for the tech's time and we did tell you that they were other things causing oil leaks that you chose not to repair. We apologize for your troubles and found that this incident took place over a year ago, if you would have brought it up to us sooner we would have done anything we could. Please give us another try, we are an honest dealership and the screw was not stripped so we did not want to charge you for something you did not need. Please give us another try before you say goodbye.- Bayway Lincoln Mercury

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1 out of 1 people found this review helpful.

.

Had a short wait, went to lunch came back and my car was ready. I always go to Shane Donaldson for service. Most of the time he tells me the problem and how long it will take to repair and gives me a car to drive if I need one. Very efficient service department

5
★★★★★

Had a short wait, went to lunch came back and my car was ready. I always go to Shane Donaldson for service. Most of the time he tells me the problem and how long it will take to repair and gives me a car to drive if I need one. Very efficient service department

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1 out of 1 people found this review helpful.

.

This vehicle purchase was the easiest experience I??ve ever had buying a new car. The sales manager handled all the details over the phone, via email and had my online application approved and all the paperwork ready for me when I showed up later that evening. I was able to check the vehicle to make sure it was exactly what he described and what I wanted, which it was and determine what service warranty options I wanted to include. Signatures were quick and easy and I was driving away in my new vehicle very quickly. I will definitely recommend Bayway Lincoln to friends, family and customers.

5
★★★★★

This vehicle purchase was the easiest experience I??ve ever had buying a new car. The sales manager handled all the details over the phone, via email and had my online application approved and all the paperwork ready for me when I showed up later that evening. I was able to check the vehicle to make sure it was exactly what he described and what I wanted, which it was and determine what service warranty options I wanted to include. Signatures were quick and easy and I was driving away in my new vehicle very quickly. I will definitely recommend Bayway Lincoln to friends, family and customers.

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1 out of 1 people found this review helpful.

.

I recently brought my Mercury Grand Marquis in for service at Bayway Lincoln Mercury for a stripped oil filter nipple that was damaged during an oil change by another auto service company. To ease the burden on the technician??s job, I specifically told the Bayway service advisor what to have the technician look for. She said ??not to worry they know what to look for?. Thirty minutes later a technician came out and gave a full report of what was wrong with the car, which was great but none of the reported problems relates to the problem the car was brought in for. Since my request was ignored the first time, I asked again to have the technician remove the oil filter and examine the nipple to see if there was anything wrong with it. After the filter nipple was examine, the technician said there was nothing wrong and applied an additional charge of $55 for the examination on top of the initial ??check up? charge which in my opinion is absurd. Technically, if he examined the nipple as requested initially before giving a full report then there would not be a need for the additional charge for having to go back and re-examine the nipple. After a short dispute on the additional charge with the Service advisor, it was removed when matter was brought to the attention of a service manager. Not satisfied with the conclusion on the oil filter nipple from Bayway Lincoln Mercury service department, I brought my car in to a reputable auto service company for a second opinion and they remove the nipple per request and found that it was damaged. After finding out that in deed the nipple was stripped I was quite upset with the service level and quality that was provided by Bayway Lincoln auto service. I contacted the service manager on the matter with hope for better service and a more professional response on the matter, which to my surprise did not receive either. Upon looking into my complaint the service manager had me bring the car back for re-examination to see what went wrong in the 1st visit. This time the service manager himself looked at the car and actually removes the nipple to determine if it was damage as claim, which, should have been done on the first visit. After examining the nipple he agreed it was damaged but does not believe the damage nipple would cause any harm or leak as claimed by the other mechanics. After the final conclusion was determine he tried putting back the old oil filter but was not able to replace the oil filter due to a gasket issue. He had to replace the oil filter with a new Ford designed replacement and then proceed to charge me for a new oil filter ($6) and told me that he will also have to charge me for about quart ($4) of oil that leaked out when he remove the oil filter for examination. I could not believe what I was hearing and was very stun by the poor customer service and the petty attitude on the material cost that the service manager was giving me. Not only did I take time off to bring the car in a 2nd time for re-examination which if done correctly on the first visit would have prevented this 2nd visit and prevent any ill feeling I now have for this Dealership. I was shocked to encounter this level of service and attitude at a dealership that represent a prestige brand such as Lincoln and Mercury. The service manager saved the Dealership about $10 in material cost but lost a long time believer in the Mercury brand and this dealership quality of Service. From this display of poor customer service, quality, and attitude it is clear to that Bayway Lincoln Mercury does not pride themselves in Customer service and Customer satisfaction but rather pride themselves in how much they can bill a customer even if it means jeopardizing customer service and satisfaction in the act.
So the reader will know, this is my 2nd Mercury Grand Marquis at this dealership; will I purchase another one from this dealership in the future now knowing what I know now- absolutely not.

1
★☆☆☆☆

I recently brought my Mercury Grand Marquis in for service at Bayway Lincoln Mercury for a stripped oil filter nipple that was damaged during an oil change by another auto service company. To ease the burden on the technician??s job, I specifically told the Bayway service advisor what to have the technician look for. She said ??not to worry they know what to look for?. Thirty minutes later a technician came out and gave a full report of what was wrong with the car, which was great but none of the reported problems relates to the problem the car was brought in for. Since my request was ignored the first time, I asked again to have the technician remove the oil filter and examine the nipple to see if there was anything wrong with it. After the filter nipple was examine, the technician said there was nothing wrong and applied an additional charge of $55 for the examination on top of the initial ??check up? charge which in my opinion is absurd. Technically, if he examined the nipple as requested initially before giving a full report then there would not be a need for the additional charge for having to go back and re-examine the nipple. After a short dispute on the additional charge with the Service advisor, it was removed when matter was brought to the attention of a service manager. Not satisfied with the conclusion on the oil filter nipple from Bayway Lincoln Mercury service department, I brought my car in to a reputable auto service company for a second opinion and they remove the nipple per request and found that it was damaged. After finding out that in deed the nipple was stripped I was quite upset with the service level and quality that was provided by Bayway Lincoln auto service. I contacted the service manager on the matter with hope for better service and a more professional response on the matter, which to my surprise did not receive either. Upon looking into my complaint the service manager had me bring the car back for re-examination to see what went wrong in the 1st visit. This time the service manager himself looked at the car and actually removes the nipple to determine if it was damage as claim, which, should have been done on the first visit. After examining the nipple he agreed it was damaged but does not believe the damage nipple would cause any harm or leak as claimed by the other mechanics. After the final conclusion was determine he tried putting back the old oil filter but was not able to replace the oil filter due to a gasket issue. He had to replace the oil filter with a new Ford designed replacement and then proceed to charge me for a new oil filter ($6) and told me that he will also have to charge me for about quart ($4) of oil that leaked out when he remove the oil filter for examination. I could not believe what I was hearing and was very stun by the poor customer service and the petty attitude on the material cost that the service manager was giving me. Not only did I take time off to bring the car in a 2nd time for re-examination which if done correctly on the first visit would have prevented this 2nd visit and prevent any ill feeling I now have for this Dealership. I was shocked to encounter this level of service and attitude at a dealership that represent a prestige brand such as Lincoln and Mercury. The service manager saved the Dealership about $10 in material cost but lost a long time believer in the Mercury brand and this dealership quality of Service. From this display of poor customer service, quality, and attitude it is clear to that Bayway Lincoln Mercury does not pride themselves in Customer service and Customer satisfaction but rather pride themselves in how much they can bill a customer even if it means jeopardizing customer service and satisfaction in the act.
So the reader will know, this is my 2nd Mercury Grand Marquis at this dealership; will I purchase another one from this dealership in the future now knowing what I know now- absolutely not.

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0 out of 2 people found this review helpful.

.

Bayway friends are
not real good with details.
there were
welds left untreated, fluid reservoirs left empty after replacement. they
failed to reconnect transmission lines to the radiator. ruining my transmission and leaving my family stranded on the side highway. door speakers were damaged in repairs and the alarm system cant be set correctly.
many issues w/ quality control. after three trips back, they did more harm than good.
do yourself a favor and go somewhere else.
that's my penny dropped.
happy valentine

0
★☆☆☆☆

Bayway friends are
not real good with details.
there were
welds left untreated, fluid reservoirs left empty after replacement. they
failed to reconnect transmission lines to the radiator. ruining my transmission and leaving my family stranded on the side highway. door speakers were damaged in repairs and the alarm system cant be set correctly.
many issues w/ quality control. after three trips back, they did more harm than good.
do yourself a favor and go somewhere else.
that's my penny dropped.
happy valentine

Pros: none

Cons: total incompetance and blatent disregard for customer safety

.

I had a wreck, and Bayway repaired my car. They did very good work, and completed the work in a timely manner. They kept us informed of the progress, and explained everthing when we went to pick it up. I would recommend Bayway body shop to anyone who needs body work. I think that some of the routine car maintenance is a little pricey.

4
★★★★☆

I had a wreck, and Bayway repaired my car. They did very good work, and completed the work in a timely manner. They kept us informed of the progress, and explained everthing when we went to pick it up. I would recommend Bayway body shop to anyone who needs body work. I think that some of the routine car maintenance is a little pricey.

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2 out of 2 people found this review helpful.

.

I had an occasion to have to have my car repaired by Bayway and they were very kind, courteous and informative. Atmosphere was extremely nice. They cleaned my car inside to perfection.

PROS: Yes, yes.
CONS:

5
★★★★★

I had an occasion to have to have my car repaired by Bayway and they were very kind, courteous and informative. Atmosphere was extremely nice. They cleaned my car inside to perfection.

PROS: Yes, yes.
CONS:

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1 out of 1 people found this review helpful.

 

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