Custom Sounds

★★★★★
  • 8241 Burnet Rd

    Austin, TX 78757

    Map & Directions
  • 512-454-3572

Automotive

Automotive
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Excellent customer service from phone call to payment! Fantastic treatment and great salesman.\r

3
★★★★★

Excellent customer service from phone call to payment! Fantastic treatment and great salesman.\r

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Great service and my car looks great!!! Will be back for the sub-

5
★★★★★

Great service and my car looks great!!! Will be back for the sub-

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Just once I'd like to go somewhere I need a part from and not be harassed into purchasing more items from them. Well, I sure didn't experience that at Custom Sounds. These guys know their stuff and don't try to nickel and dime you into more money spent. THAT'S how you do business!!! Not to mention, they had just what I needed and at a competitive price. This is definitely my go to shop from now on. Thanks.

5
★★★★★

Just once I'd like to go somewhere I need a part from and not be harassed into purchasing more items from them. Well, I sure didn't experience that at Custom Sounds. These guys know their stuff and don't try to nickel and dime you into more money spent. THAT'S how you do business!!! Not to mention, they had just what I needed and at a competitive price. This is definitely my go to shop from now on. Thanks.

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I had a really great shopping experience, thank you!

5
★★★★★

I had a really great shopping experience, thank you!

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Mike and Eric are awesome! Mike spent lots of time with me over many weeks developing the best system plan for me- even after I changed my mind :) Eric was able to create exactly what I had invisioned- what an amazing install. I am very pleased and will send all my friends to Custom Sounds.

5
★★★★★

Mike and Eric are awesome! Mike spent lots of time with me over many weeks developing the best system plan for me- even after I changed my mind :) Eric was able to create exactly what I had invisioned- what an amazing install. I am very pleased and will send all my friends to Custom Sounds.

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Gus is awesome!! Love the quality of the finished work!! Been a customer for over 20 years :)

5
★★★★★

Gus is awesome!! Love the quality of the finished work!! Been a customer for over 20 years :)

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The employees here are top notch- really willing to go the extra mile!

5
★★★★★

The employees here are top notch- really willing to go the extra mile!

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The employees at Custom Sounds are very helpful and professional!! Had great service!

5
★★★★★

The employees at Custom Sounds are very helpful and professional!! Had great service!

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Gus is very knowledgeable and easy to work with. I wasn't looking forward on spending money to repalce the stereo, but working with Gus and Custom Sounds - it took a lot of the sting out. :) Thanks!

5
★★★★★

Gus is very knowledgeable and easy to work with. I wasn't looking forward on spending money to repalce the stereo, but working with Gus and Custom Sounds - it took a lot of the sting out. :) Thanks!

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Excellent customer service provided by John at the front desk! Will be back!

5
★★★★★

Excellent customer service provided by John at the front desk! Will be back!

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Mike Guerrero took care of all my customer needs. He was patient & explained every detail when I asked. I clearly understood exactly what was being installed and am thrilled with the installed receiver. He is the BEST!!

5
★★★★★

Mike Guerrero took care of all my customer needs. He was patient & explained every detail when I asked. I clearly understood exactly what was being installed and am thrilled with the installed receiver. He is the BEST!!

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Quick and thorough service! Thanks guys! I will definitely tell all my friends.

5
★★★★★

Quick and thorough service! Thanks guys! I will definitely tell all my friends.

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Great work, I am very pleased with the services and results. Thank you.

5
★★★★★

Great work, I am very pleased with the services and results. Thank you.

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Very, very satisfied. John and Darin resolved a difficult antenna problem on my 1988 Iroc Z-28.

5
★★★★★

Very, very satisfied. John and Darin resolved a difficult antenna problem on my 1988 Iroc Z-28.

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Got to my repairs and replacement immediately. Super awesomeness.

5
★★★★★

Got to my repairs and replacement immediately. Super awesomeness.

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Great selection. Got to hear the differences in speakers and amps. Great pricing also.

5
★★★★★

Great selection. Got to hear the differences in speakers and amps. Great pricing also.

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Mike was a very helpful salesman and he saved me money which is always a good thing. Thanks Mike!

5
★★★★★

Mike was a very helpful salesman and he saved me money which is always a good thing. Thanks Mike!

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Everyone was super friendly. Work was done faster than promised.

5
★★★★★

Everyone was super friendly. Work was done faster than promised.

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Randy was knowledgeable & friendly- will return!

5
★★★★★

Randy was knowledgeable & friendly- will return!

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Dustin was persistent, helpful & funny. Enjoyed doing business with him.

5
★★★★★

Dustin was persistent, helpful & funny. Enjoyed doing business with him.

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Great experience!! Custom Sounds installed a JL Stealth enclosure and amp in my Toyota truck. Installation looks great and sounds AMAZING!!

5
★★★★★

Great experience!! Custom Sounds installed a JL Stealth enclosure and amp in my Toyota truck. Installation looks great and sounds AMAZING!!

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I wasn't planning on getting things done but they had the parts in stock and installed it right then. Took about an hour and I'm VERY happy with my experience.

5
★★★★★

I wasn't planning on getting things done but they had the parts in stock and installed it right then. Took about an hour and I'm VERY happy with my experience.

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Stopped in to get a connection for my IPod. The employees were very courteous and they answered all my questions.

5
★★★★★

Stopped in to get a connection for my IPod. The employees were very courteous and they answered all my questions.

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Great customer service, what I have been searching for!!! Will be coming back, Kyle did a great job, great salesman.

5
★★★★★

Great customer service, what I have been searching for!!! Will be coming back, Kyle did a great job, great salesman.

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Just once I??d like to go somewhere I need a part from and not be harassed into purchasing more items from them. Well, I sure didn??t experience that at Custom Sounds. These guys know their stuff and don??t try to nickel and dime you into more money spent. THAT??S how you do business!!! Not to mention, they had just what I needed and at a competitive price. This is definitely my go to shop from now on. Thanks.

5
★★★★★

Just once I??d like to go somewhere I need a part from and not be harassed into purchasing more items from them. Well, I sure didn??t experience that at Custom Sounds. These guys know their stuff and don??t try to nickel and dime you into more money spent. THAT??S how you do business!!! Not to mention, they had just what I needed and at a competitive price. This is definitely my go to shop from now on. Thanks.

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I went into custom sounds to see if they had an adapter I needed for an upgrade stereo I was installing in my girlfriends car. They had the part when a corporate company didn??t. I was impressed at that point. Then, when some uncontrollable circumstances arose, I chose to have them install the stereo for me. I??m not sure I could??ve done it better myself. Thanks for the helping hand guys!!

5
★★★★★

I went into custom sounds to see if they had an adapter I needed for an upgrade stereo I was installing in my girlfriends car. They had the part when a corporate company didn??t. I was impressed at that point. Then, when some uncontrollable circumstances arose, I chose to have them install the stereo for me. I??m not sure I could??ve done it better myself. Thanks for the helping hand guys!!

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They told me it woudl be about a 1 1/2- 2 hour wait and it was 1 45min- just perfect. Ya'll put a stereo in for me back in 1987 when I moved here- so hey it is all good on the customers end. Thanks.

5
★★★★★

They told me it woudl be about a 1 1/2- 2 hour wait and it was 1 45min- just perfect. Ya'll put a stereo in for me back in 1987 when I moved here- so hey it is all good on the customers end. Thanks.

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I recently had my windows tinted here and the Custom Sounds team did an amazing job. Staff was helpful in getting me the right tint to make this weather more bearable and I couldn't be happier with the results. I've received numerous compliments and I love the way my car looks. Not to mention, feels like it's a 100 degrees cooler driving home. This is the second car Custom Sounds has tinted for me and I will never go anywhere else.

2
★★★★★

I recently had my windows tinted here and the Custom Sounds team did an amazing job. Staff was helpful in getting me the right tint to make this weather more bearable and I couldn't be happier with the results. I've received numerous compliments and I love the way my car looks. Not to mention, feels like it's a 100 degrees cooler driving home. This is the second car Custom Sounds has tinted for me and I will never go anywhere else.

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Custom Sounds installed a car alarm a few years ago & I was very satisfied. I purchased a new car & had Custom Sounds install it as well but I am very disappointed this time. I took my car in on Sat. 12/4/10 at 11:00 a.m. & was told it should not take any more than 4 hours to install. By 6:00 p.m. I had not heard anything so I called & they said it would be ready by 6:30. I got there at 6:30 & it still was not readly. Finally at 7:15 my car was ready, however, the blue alarm indicator had not been installed. They had my car for over 8 hours. I was told that since it was a new car, did not want to cut hole to install light. I did not buy that for one minute. I was late for my office Christmas party. I took the car back on 12/14/10 to install the light & the decals. It only took them 20 minutes to install the light. However, the inside windshield was filthy from the tech's fingerprints. They could have at least cleaned the windshield. I believe that I should have been offered some type of compensation for all of this. When it comes time to buy another alarm and//or sound system, I will not chose Custom Sounds.

0
★☆☆☆☆

Custom Sounds installed a car alarm a few years ago & I was very satisfied. I purchased a new car & had Custom Sounds install it as well but I am very disappointed this time. I took my car in on Sat. 12/4/10 at 11:00 a.m. & was told it should not take any more than 4 hours to install. By 6:00 p.m. I had not heard anything so I called & they said it would be ready by 6:30. I got there at 6:30 & it still was not readly. Finally at 7:15 my car was ready, however, the blue alarm indicator had not been installed. They had my car for over 8 hours. I was told that since it was a new car, did not want to cut hole to install light. I did not buy that for one minute. I was late for my office Christmas party. I took the car back on 12/14/10 to install the light & the decals. It only took them 20 minutes to install the light. However, the inside windshield was filthy from the tech's fingerprints. They could have at least cleaned the windshield. I believe that I should have been offered some type of compensation for all of this. When it comes time to buy another alarm and//or sound system, I will not chose Custom Sounds.

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I needed tint on my new two-door vehicle and used these guys to save a little money. While they may know car audio, they don't know much about window tint. I didn't receive any help with tint shades or advice on how it would look. I had 30% put on my front windows and 15% put on my rear. Since I have a red car with a black interior, the tint shows much darker than I expected. I decided to pay them to re-tint the rear windows with 30%. They charged me $50.00 to re-tint the little triangle windows, but quoted me $270.00 to do the triangles and rear window. Keep in mind that the original tint job was only $180.00. I found their quote exorbitant to say the least. I had them fix the triangle windows for $50.00, but left the rear window. I wish I'd thought quicker as I wouldn't have spent another penny with them.

I take full responsibility for my bad decisions, but I thought they could be more reasonable to keep a customer satisfied. I would have been happy to pay a bill to fix it, but $270.00, get real!

If you need car audio work done, you should consider the other negative reviews. While I can't comment on their audio work, I urge everyone to take their new cars to dedicated tint shops (Sunbusters and Sun Tint come to mind). You'll be better served taking your vehicle to people that really know tint and can help quide you to the look you want.

The funny thing is that I was prepared to use this place for my future stereo needs. Now they have a bad review, lost a $1000.00 audio job and I'll make sure that none of my friends, family or associates use this company. I can't believe they do business this way in such a tough economy.

0
★☆☆☆☆

I needed tint on my new two-door vehicle and used these guys to save a little money. While they may know car audio, they don't know much about window tint. I didn't receive any help with tint shades or advice on how it would look. I had 30% put on my front windows and 15% put on my rear. Since I have a red car with a black interior, the tint shows much darker than I expected. I decided to pay them to re-tint the rear windows with 30%. They charged me $50.00 to re-tint the little triangle windows, but quoted me $270.00 to do the triangles and rear window. Keep in mind that the original tint job was only $180.00. I found their quote exorbitant to say the least. I had them fix the triangle windows for $50.00, but left the rear window. I wish I'd thought quicker as I wouldn't have spent another penny with them.

I take full responsibility for my bad decisions, but I thought they could be more reasonable to keep a customer satisfied. I would have been happy to pay a bill to fix it, but $270.00, get real!

If you need car audio work done, you should consider the other negative reviews. While I can't comment on their audio work, I urge everyone to take their new cars to dedicated tint shops (Sunbusters and Sun Tint come to mind). You'll be better served taking your vehicle to people that really know tint and can help quide you to the look you want.

The funny thing is that I was prepared to use this place for my future stereo needs. Now they have a bad review, lost a $1000.00 audio job and I'll make sure that none of my friends, family or associates use this company. I can't believe they do business this way in such a tough economy.

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The other night my suv was broken into and the system custom sounds installed a few weeks prior was stolen. Police caught the thief and found a copy of my receipt in his pocket, along with over 20 other receipts from other custom sounds customers. The receipts had names, phone numbers, addresses, and vehicle descriptions right at the top, along with a line by line description of what was bought and installed and how much it cost. The thief said he found them in the dumpster behind the store. Apparantly they just throw away copies of teceipts that they don't need. Very nice of custom sounds to make this info available to thiefs so they know exactly where to go to break into vehicles. Maybe they can start attaching maps to the receipts when they throw them away to make it easier for thiefs to find expensive equipment to steal. My insurance company tried to get me to go back to custom sounds to get the equipment replaced and I had to tell them otherwise. Makes me wonder if this isn't some sort of scheme custom sounds has going on. I agree with prior posts that the staff there looked like they were high. Probably ex-cons too.I will never trust custom sounds again with any of my business knowing that they don't protect their customers information.

0
★☆☆☆☆

The other night my suv was broken into and the system custom sounds installed a few weeks prior was stolen. Police caught the thief and found a copy of my receipt in his pocket, along with over 20 other receipts from other custom sounds customers. The receipts had names, phone numbers, addresses, and vehicle descriptions right at the top, along with a line by line description of what was bought and installed and how much it cost. The thief said he found them in the dumpster behind the store. Apparantly they just throw away copies of teceipts that they don't need. Very nice of custom sounds to make this info available to thiefs so they know exactly where to go to break into vehicles. Maybe they can start attaching maps to the receipts when they throw them away to make it easier for thiefs to find expensive equipment to steal. My insurance company tried to get me to go back to custom sounds to get the equipment replaced and I had to tell them otherwise. Makes me wonder if this isn't some sort of scheme custom sounds has going on. I agree with prior posts that the staff there looked like they were high. Probably ex-cons too.I will never trust custom sounds again with any of my business knowing that they don't protect their customers information.

Pros: ok work

Cons: sloppy record keeping

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Custom Sounds has done great service for me. They helped me pick out the right equipment for my specific car. They helped me get just the right subwoofer and got it positioned in just the spot that it's out of sight and out of the way. Great work, nice guys.

5
★★★★★

Custom Sounds has done great service for me. They helped me pick out the right equipment for my specific car. They helped me get just the right subwoofer and got it positioned in just the spot that it's out of sight and out of the way. Great work, nice guys.

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I made an appoitment to install a deck. Was told it would take 2 to 3 hours. After 3 hours no call. I called and they said they had just started. I am now 7 hours into it and no end in sight. I hope that there work is at least good. I am expecting a credit for the time wasted. I will post again the final results. Waste of time.

0
★☆☆☆☆

I made an appoitment to install a deck. Was told it would take 2 to 3 hours. After 3 hours no call. I called and they said they had just started. I am now 7 hours into it and no end in sight. I hope that there work is at least good. I am expecting a credit for the time wasted. I will post again the final results. Waste of time.

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Seems like most the install shops now days that are "chain" stores only do basic installs... Fine if you are that group of people who just want noise to listen to in your vehicle...
I on the other hand, like to hear and feel my music. Having worked for most the major chains, CarToys Inc included I have seen what CUSTOM looks like. I went to the Custom Sounds in Pflugerville wanting to buy 15 feel of 4ga power cable ONLY... my freind had everything else to do the install with .... No need for the 100.00 all in one kit that Best Buy, WalMart and Custom Sounds all sell now...
The Sales staff there knew NOTHING about what they were selling, didnt even know basic terms like battery connector, power cable, crimp rings, ect... USELESS EMPLOYEE. Looked higher than a kite...
"We dont sell wires by the foot" ?!?!?!?! What? You mean to tell me you dont have rolls of bulk install wire back in the back on racks?? NO, We just have a little incase we have to do an install... IN CASE? Dont you do installs all day long?? What is this in case stuff?!?!?!
Needless to say we went to the little shop across the road called Sub Sonic and got the power cable for a good price.. Skip the hassle from these local prima donnas and go to the small guys, they still want your business...

0
★☆☆☆☆

Seems like most the install shops now days that are "chain" stores only do basic installs... Fine if you are that group of people who just want noise to listen to in your vehicle...
I on the other hand, like to hear and feel my music. Having worked for most the major chains, CarToys Inc included I have seen what CUSTOM looks like. I went to the Custom Sounds in Pflugerville wanting to buy 15 feel of 4ga power cable ONLY... my freind had everything else to do the install with .... No need for the 100.00 all in one kit that Best Buy, WalMart and Custom Sounds all sell now...
The Sales staff there knew NOTHING about what they were selling, didnt even know basic terms like battery connector, power cable, crimp rings, ect... USELESS EMPLOYEE. Looked higher than a kite...
"We dont sell wires by the foot" ?!?!?!?! What? You mean to tell me you dont have rolls of bulk install wire back in the back on racks?? NO, We just have a little incase we have to do an install... IN CASE? Dont you do installs all day long?? What is this in case stuff?!?!?!
Needless to say we went to the little shop across the road called Sub Sonic and got the power cable for a good price.. Skip the hassle from these local prima donnas and go to the small guys, they still want your business...

Pros: Overpriced Items

Cons: Not enough parts in stock to do ANYTHING custom

.

I had custom sounds tint my windows in my car in 2002 and went back in 2006 to fix tint that was bubbling and coming off. Just recently, they changed the warranty conditions. Because I did not have the original receipt, which they initially said I would not need because I was in their system, they will no longer honor their warranty. They have me in their computer database but refuse to honor their warranty. They said they would install tint if I paid for it again, but who would want to deal with dishonest individuals twice and why would anyone want to pay for a warrantied service? I

0
★☆☆☆☆

I had custom sounds tint my windows in my car in 2002 and went back in 2006 to fix tint that was bubbling and coming off. Just recently, they changed the warranty conditions. Because I did not have the original receipt, which they initially said I would not need because I was in their system, they will no longer honor their warranty. They have me in their computer database but refuse to honor their warranty. They said they would install tint if I paid for it again, but who would want to deal with dishonest individuals twice and why would anyone want to pay for a warrantied service? I

Pros: can't think of any

Cons: Don't honor warranties

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Took my 1999 4Runner in to get a Marine head unit put in. Manager, Mr. Atherton, said his installers were out but looked at the project and said they could do it--come back in a week. Took the day off from work and came back. Dropped the vehicle off early and he said he would give me a call when it was done. Waited 3 HOURS past my scheduled time. Get a call saying they couldnt do the "custom" install. Made we wait 3 hours and never once did i receive a call. Grabbed my stuff and when to Best Buy.......they installed it and my IPOD connection in less time and for less money AND they dont claim to be custom. Stay away folks these guys dont know what custom is

0
★☆☆☆☆

Took my 1999 4Runner in to get a Marine head unit put in. Manager, Mr. Atherton, said his installers were out but looked at the project and said they could do it--come back in a week. Took the day off from work and came back. Dropped the vehicle off early and he said he would give me a call when it was done. Waited 3 HOURS past my scheduled time. Get a call saying they couldnt do the "custom" install. Made we wait 3 hours and never once did i receive a call. Grabbed my stuff and when to Best Buy.......they installed it and my IPOD connection in less time and for less money AND they dont claim to be custom. Stay away folks these guys dont know what custom is

Pros: Cant think of any

Cons: Like many things--it is hard to find people that really know what they are doing

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THEIR EMPLOYEES ARE HIGH MOST THE TIME ESPECIALLY AFTER THEY COME BACK FROM LUNCH HAVING A FEW BEERS. NEVER MIND DRIVING CUSTOMER CARS ON SUSPENDED LICENSES FOR DUI'S.

0
★☆☆☆☆

THEIR EMPLOYEES ARE HIGH MOST THE TIME ESPECIALLY AFTER THEY COME BACK FROM LUNCH HAVING A FEW BEERS. NEVER MIND DRIVING CUSTOMER CARS ON SUSPENDED LICENSES FOR DUI'S.

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Horrendous experience with purchase/install of an aftermarket head unit. Five days of dead car batteries and long return visits to Custom Sounds. I finally asked for a refund of ~$400 spent on a defective install, and management agreed only to refund parts (around 50%).

Net: $200, days spent without a car, three mornings with a dead battery, and NO SOUND IN THE CAR. I even got a free side of sarcasm when I complained about my undriveable car and my $400 unplayable stereo. Eventually had it fixed for $40 at Best Buy, where a 19-year-old informed me that Custom Sounds had sold/installed the wrong adapter (over $100 + labor).

Expensive lesson learned.

0
★☆☆☆☆

Horrendous experience with purchase/install of an aftermarket head unit. Five days of dead car batteries and long return visits to Custom Sounds. I finally asked for a refund of ~$400 spent on a defective install, and management agreed only to refund parts (around 50%).

Net: $200, days spent without a car, three mornings with a dead battery, and NO SOUND IN THE CAR. I even got a free side of sarcasm when I complained about my undriveable car and my $400 unplayable stereo. Eventually had it fixed for $40 at Best Buy, where a 19-year-old informed me that Custom Sounds had sold/installed the wrong adapter (over $100 + labor).

Expensive lesson learned.

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We've used Custom Sounds for over a decade. We aren't high-end audiophiles, but even though we buy lower-end stereos, their sales reps find the right equipment for us, rather than steer us to the highest-priced or highest-margin stereo. Our last great experience with Custom Sounds on Burnet was a week ago when they installed a stereo I bought online (it was a brand they don't carry). They had scheduled my installation for the following day, so I brought my car and the new stereo the day before my installation 30 minutes before they closed so they'd have it for the next day. The rep went back to the installation area and came back and said, "My guys think they could get this installed tonight." Sure enough, they stayed until 10 minutes after they closed to get my stereo installed and I went home the same evening. Fantastic service!

2
★★★★★

We've used Custom Sounds for over a decade. We aren't high-end audiophiles, but even though we buy lower-end stereos, their sales reps find the right equipment for us, rather than steer us to the highest-priced or highest-margin stereo. Our last great experience with Custom Sounds on Burnet was a week ago when they installed a stereo I bought online (it was a brand they don't carry). They had scheduled my installation for the following day, so I brought my car and the new stereo the day before my installation 30 minutes before they closed so they'd have it for the next day. The rep went back to the installation area and came back and said, "My guys think they could get this installed tonight." Sure enough, they stayed until 10 minutes after they closed to get my stereo installed and I went home the same evening. Fantastic service!

Pros: Excellent staff and customer service

Cons: Don't carry full selection of brands

 

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