Ray Huffines Chevrolet Plano

★★☆☆☆
  • 1001 Coit Rd

    Plano, TX 75075

    Map & Directions
  • 972-867-4000

2.2 5
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I took my Pontiac G-6 to Huffines Chevrolet in Plano as it was making a rattling noise up front. The service advisor I dealt with was J.R. Lopez. Usually the service advisor writes down the mileage but J.R. Lopez did not for some reason. I wrote it down myself and was at 39,817 miles.

Later that day, J.R. Lopez called me and said my car was ready. I picked up the car after work and it was dark outside so I did not notice the outside of the car at that time. I did notice that someone had eaten sunflower seeds in the car and thrown the hulls in the passenger seat. Also, a pair of reading glasses that had been in the glovebox were laying on the seat, broken.

I checked the mileage and it was at 39,828, meaning someone had driven my car 11 miles. Someone obviously took it for a joyride as it did not need to be driven this far for a test drive. I drove the car home.

The next morning when I got up and looked at the car, I saw my car had deep scratches all over it, from the front bumper to the rear. The scratches were running all the way from the hood, all down the car to the trunk lid and were on the top and sides of the car. I could not believe this as I had just bought the car about a week earlier and it did not have a single scratch on it. I was furious to say the least.

I drove the car back to Huffines Chevrolet and showed all this to J.R. Lopez. He acted like he didn??t know anything about it and seemed to brush it off. I think he knew exactly what happened to my car and maybe he himself or the mechanic caused the scratches.

I spoke to his manager, Keith Saltzman, and he acted unconcerned. Neither Keith Saltzman or J.R. Lopez seemed to be surprised about all the scratches; acting like it was no big deal. They said they would find out who worked on it and what happened. I felt J. R. Lopez knew what had happened as he acted like he knew something.

I left and later called and spoke to another manager, Steve Gandy. He said that a mechanic named George Hill had worked on the car but George denied knowing anything about the scratches. Steve Gandy downplayed it and said the scratches were not bad and could be buffed out.

Steve Gandy said J.R. Lopez would call me back and set-up a time where I could bring the car over and they would buff out the scratches. I never heard from Mr. Lopez. I then called Steve Gandy and told him I wanted to speak with the General Manger of Huffines. He said that would be Lee Ingraham and that he would have Lee call me. I never heard from Lee.

I called Lee Ingraham myself and he said bring the car over and he would look at it. I drove it over and showed it to him and told him it looked like someone had driven it under a tree. He said that no one had driven it under a tree, as if he knew exactly what happened but refused to tell me.

We set-up an appointment to have the scratches buffed out. So I took the car back to them on a Saturday and waited about three hours while they buffed it out the scratches. When I drove the car home, I noticed there were buff marks on it that should have been removed. I called Lee Ingraham and left numerous messages but he never would return my calls.

I would strongly advise people not to do business with Huffines Chevrolet in Plano or any of the Huffines dealerships. They took my car on an 11 mile joyride, scratched it all up, denied knowing what happened, would not put the car back to it??s original condition, and would not return numerous phone messages left. Terrible customer service to say the least.

1
★☆☆☆☆

I took my Pontiac G-6 to Huffines Chevrolet in Plano as it was making a rattling noise up front. The service advisor I dealt with was J.R. Lopez. Usually the service advisor writes down the mileage but J.R. Lopez did not for some reason. I wrote it down myself and was at 39,817 miles.

Later that day, J.R. Lopez called me and said my car was ready. I picked up the car after work and it was dark outside so I did not notice the outside of the car at that time. I did notice that someone had eaten sunflower seeds in the car and thrown the hulls in the passenger seat. Also, a pair of reading glasses that had been in the glovebox were laying on the seat, broken.

I checked the mileage and it was at 39,828, meaning someone had driven my car 11 miles. Someone obviously took it for a joyride as it did not need to be driven this far for a test drive. I drove the car home.

The next morning when I got up and looked at the car, I saw my car had deep scratches all over it, from the front bumper to the rear. The scratches were running all the way from the hood, all down the car to the trunk lid and were on the top and sides of the car. I could not believe this as I had just bought the car about a week earlier and it did not have a single scratch on it. I was furious to say the least.

I drove the car back to Huffines Chevrolet and showed all this to J.R. Lopez. He acted like he didn??t know anything about it and seemed to brush it off. I think he knew exactly what happened to my car and maybe he himself or the mechanic caused the scratches.

I spoke to his manager, Keith Saltzman, and he acted unconcerned. Neither Keith Saltzman or J.R. Lopez seemed to be surprised about all the scratches; acting like it was no big deal. They said they would find out who worked on it and what happened. I felt J. R. Lopez knew what had happened as he acted like he knew something.

I left and later called and spoke to another manager, Steve Gandy. He said that a mechanic named George Hill had worked on the car but George denied knowing anything about the scratches. Steve Gandy downplayed it and said the scratches were not bad and could be buffed out.

Steve Gandy said J.R. Lopez would call me back and set-up a time where I could bring the car over and they would buff out the scratches. I never heard from Mr. Lopez. I then called Steve Gandy and told him I wanted to speak with the General Manger of Huffines. He said that would be Lee Ingraham and that he would have Lee call me. I never heard from Lee.

I called Lee Ingraham myself and he said bring the car over and he would look at it. I drove it over and showed it to him and told him it looked like someone had driven it under a tree. He said that no one had driven it under a tree, as if he knew exactly what happened but refused to tell me.

We set-up an appointment to have the scratches buffed out. So I took the car back to them on a Saturday and waited about three hours while they buffed it out the scratches. When I drove the car home, I noticed there were buff marks on it that should have been removed. I called Lee Ingraham and left numerous messages but he never would return my calls.

I would strongly advise people not to do business with Huffines Chevrolet in Plano or any of the Huffines dealerships. They took my car on an 11 mile joyride, scratched it all up, denied knowing what happened, would not put the car back to it??s original condition, and would not return numerous phone messages left. Terrible customer service to say the least.

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Went there for oil change because it was free. Remodeling in service dept. is ongoing and service adviser did not tell me where to go wait, so I stood like an idiot until I decided to ASK another customer where the waiting room was. There was a crabby lady employee as a cashier, bad-mouthing everyone. I Was told I needed an air filter but decided to replace it myself. Bought the air filter and I realized I had replaced it 12k miles before. Sure enough, the air filter was fine and did not need to be replaced. The air pressure on tires NOT checked as stated, since the next day I noticed they were low and had a 20-25 PSI on 3 tires (on an SUV where cold PSI is recommended at 30-32) Needless to say, wont be going back. If this is how GM treats customers, I expect them to go bankrupt again.

2
★★☆☆☆

Went there for oil change because it was free. Remodeling in service dept. is ongoing and service adviser did not tell me where to go wait, so I stood like an idiot until I decided to ASK another customer where the waiting room was. There was a crabby lady employee as a cashier, bad-mouthing everyone. I Was told I needed an air filter but decided to replace it myself. Bought the air filter and I realized I had replaced it 12k miles before. Sure enough, the air filter was fine and did not need to be replaced. The air pressure on tires NOT checked as stated, since the next day I noticed they were low and had a 20-25 PSI on 3 tires (on an SUV where cold PSI is recommended at 30-32) Needless to say, wont be going back. If this is how GM treats customers, I expect them to go bankrupt again.

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This is simply the mark of GM's terrible customer service. I own a Saturn and they CLAIM to want to keep me as a customer, but this experience shows otherwise. My Saturn has had a passlock system problem for about 2 years that is a known issue on ALL GM cars. After about 7 years, these systems start to fail. They won't recall them because it isn't a "safety issue." So I go into Huffines because the system is acting up, my key is locked in the ignition and my car won't start. Because the passlock light was on (indicating the problem) my battery went dead. I've been here before for oil changes and always had a great experience. I got Reginald (Reggie) who was rude to me from the beginning. I know I'm a female, but that does not mean I don't know my own vehicle. He quoted me a new ignition cylinder and battery. Battery was 165$ (should be about 70$ without labor), but I was willing pay extra to get the whole thing fixed for $440. He then called back and said (surprise, surprise) that it was the passlock system and the total was now $585 (left a voicemail). My decision was to get the ignition cylinder and the passlock fixed, but to check to see if my battery was under warranty; which means 165$ off of the total quote of $585. The work is finished, and Reggie 1. Says it won't start without a battery, meaning that I can't verify their work. (but then his associate "magically" got it to start) and 2. Says that he quoted me $585 for just the two parts, not including the battery. So I make him listen to his voicemail. He then proceeds to invade my space, act like I don't know my car, and that I misunderstood him. I asked him why he would ever give a partial quote. He just said that's how much it is. I refused to pay that, and we settled on $485. I take the car to WalMart and my battery is actually under warranty (no charge to fix). In addition, my key CONTINUES to get stuck in the ignition, even though Reggie assured me that it was fixed. I bought the part to fix this and did it myself. I also replaced the ignition switch because it was bad. So out of this experience. 1. I was treated horribly 2. My car was not fixed 3. I was lied to and 4. I was squeezed for money. Why would anyone return after that? I also tweeted my problem to @GMCustomerSvc and got a small response asking me if I would ever take it to another dealer again. I said yes, if they had a recommendation of an honest one. Note to self: BUY SOMEWHERE ELSE!

As a direct result of my post, Steve Handy from Ray Huffines Chevrolet called me to rectify the situation. He didn't offer any excuses or validate any of the negative aspects of my experience. He offered to refund my payment for the issues, said my concerns were valid and offered to help me in the future. He also mentioned that he took care of the individual that I trouble with. I very much appreciated the honest, no nonsense phone call. I will return for future service and will be sure to deal with him directly. Thank you for your help, Steve!

3
★★★☆☆

This is simply the mark of GM's terrible customer service. I own a Saturn and they CLAIM to want to keep me as a customer, but this experience shows otherwise. My Saturn has had a passlock system problem for about 2 years that is a known issue on ALL GM cars. After about 7 years, these systems start to fail. They won't recall them because it isn't a "safety issue." So I go into Huffines because the system is acting up, my key is locked in the ignition and my car won't start. Because the passlock light was on (indicating the problem) my battery went dead. I've been here before for oil changes and always had a great experience. I got Reginald (Reggie) who was rude to me from the beginning. I know I'm a female, but that does not mean I don't know my own vehicle. He quoted me a new ignition cylinder and battery. Battery was 165$ (should be about 70$ without labor), but I was willing pay extra to get the whole thing fixed for $440. He then called back and said (surprise, surprise) that it was the passlock system and the total was now $585 (left a voicemail). My decision was to get the ignition cylinder and the passlock fixed, but to check to see if my battery was under warranty; which means 165$ off of the total quote of $585. The work is finished, and Reggie 1. Says it won't start without a battery, meaning that I can't verify their work. (but then his associate "magically" got it to start) and 2. Says that he quoted me $585 for just the two parts, not including the battery. So I make him listen to his voicemail. He then proceeds to invade my space, act like I don't know my car, and that I misunderstood him. I asked him why he would ever give a partial quote. He just said that's how much it is. I refused to pay that, and we settled on $485. I take the car to WalMart and my battery is actually under warranty (no charge to fix). In addition, my key CONTINUES to get stuck in the ignition, even though Reggie assured me that it was fixed. I bought the part to fix this and did it myself. I also replaced the ignition switch because it was bad. So out of this experience. 1. I was treated horribly 2. My car was not fixed 3. I was lied to and 4. I was squeezed for money. Why would anyone return after that? I also tweeted my problem to @GMCustomerSvc and got a small response asking me if I would ever take it to another dealer again. I said yes, if they had a recommendation of an honest one. Note to self: BUY SOMEWHERE ELSE!

As a direct result of my post, Steve Handy from Ray Huffines Chevrolet called me to rectify the situation. He didn't offer any excuses or validate any of the negative aspects of my experience. He offered to refund my payment for the issues, said my concerns were valid and offered to help me in the future. He also mentioned that he took care of the individual that I trouble with. I very much appreciated the honest, no nonsense phone call. I will return for future service and will be sure to deal with him directly. Thank you for your help, Steve!

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Had to leave my vehicle at the dealership when they were closed late on a Friday night. The transmission would only go in drive or park. I was able to get help on Saturday morning at 7 am! An hour before they opened. The transmission was a complete mess. They had a written good-faith estimate to me by 9 am! All on a Saturday. I compared the quote and found out from several shops that it was reasonable. Every time I was able to get a person on the phone right away. They returned emails too. And all this on the weekend! But then the great thing happened. There was a recall and they offered to pay for half the repair or buy back my vehicle. I was shocked. The repair shop wanted the repair, but instead were honest and gave me the choice. I was impressed.

4
★★★★☆

Had to leave my vehicle at the dealership when they were closed late on a Friday night. The transmission would only go in drive or park. I was able to get help on Saturday morning at 7 am! An hour before they opened. The transmission was a complete mess. They had a written good-faith estimate to me by 9 am! All on a Saturday. I compared the quote and found out from several shops that it was reasonable. Every time I was able to get a person on the phone right away. They returned emails too. And all this on the weekend! But then the great thing happened. There was a recall and they offered to pay for half the repair or buy back my vehicle. I was shocked. The repair shop wanted the repair, but instead were honest and gave me the choice. I was impressed.

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We've been trying to deal with these people since 1989, and the service (from repair to new car sales) is abysmal. Other people we have talked to have had the same experience. On numerous occasions, I (or others I know) have been by to try to test drive or buy a car, and no one will even talk to you. My brother went so far as to drive all the way to Friendly Chevrolet (off of I35) to buy and service his Corvette b/c he has been so disgusted by Huffines' lack of service. We have been told that they are too busy to do a repair. I have been yelled at on the phone for using the wrong word in a question. The only reason I ever venture that way is that it's the closest Chevy dealership...and I keep thinking that it'll get better or something. But nothing has changed in 17 years. I went to see the new Z06 just the other day (with intention to buy/lease), and I walked around the place for 30 minutes. No one gave me the time of day.

If you want service, friendliness, and a quality experience, head over to Lexus, Ford, Sewell Saab/Hummer, or Acura in Plano. We have always had a wonderful experience with them. My next car will be from the Boardwalk Ferrari/Maserati dealership. They know how to treat a customer.

1
★☆☆☆☆

We've been trying to deal with these people since 1989, and the service (from repair to new car sales) is abysmal. Other people we have talked to have had the same experience. On numerous occasions, I (or others I know) have been by to try to test drive or buy a car, and no one will even talk to you. My brother went so far as to drive all the way to Friendly Chevrolet (off of I35) to buy and service his Corvette b/c he has been so disgusted by Huffines' lack of service. We have been told that they are too busy to do a repair. I have been yelled at on the phone for using the wrong word in a question. The only reason I ever venture that way is that it's the closest Chevy dealership...and I keep thinking that it'll get better or something. But nothing has changed in 17 years. I went to see the new Z06 just the other day (with intention to buy/lease), and I walked around the place for 30 minutes. No one gave me the time of day.

If you want service, friendliness, and a quality experience, head over to Lexus, Ford, Sewell Saab/Hummer, or Acura in Plano. We have always had a wonderful experience with them. My next car will be from the Boardwalk Ferrari/Maserati dealership. They know how to treat a customer.

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