Gold's Gym

★★★☆☆
  • 1701 West Ben White Blvd. Suite 165

    Austin, TX 78704

    Map & Directions
  • 512-326-1199

About Gold's Gym

Categories
  • Fitness Center
  • Exercise Programs
  • Personal Trainers
  • Weights
  • Fitness Equipment
  • Child Care
  • Spas & Saunas
  • Sauna Room
  • Nutritionists
  • Yoga Activities
  • Yoga
  • Yoga Studios
Details
  • Exercise Programs
  • Fitness Center
Hours
M-Th 4am-11:59pm, F 4am-10pm, Sa-Su 8am-8pm

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    .

    We had the worst ordeal with this gym. If you are going to sign up with your spouse, make sure you ASK about family discounts. We were ignorant and didn't know to ask, even though we told the sales person we were married, and we were charged for two full price memberships. No kind of offer was made. Yes, we were dumb, but shame on them for taking advantage.

    Second issue, we never got a copy of the contract that day. I called back to get one but was told the salesperson was the only one who get it for us, and he was now at a new location but that they were sure we were given a copy. I never got a call back for the contract, but didn't think I'd have any issues so I let it slide. MISTAKE. We were never told that when our contract expired we had to fill out a form to keep them from continuing to charge our card. When we called about some issues and told the store manager we weren't going to renew, we said "when our contract is over then we are done with Gold's right?" She said yes, and never told us about the form to stop payments. When we called her on it, she said something similar to "well, you were told that when you signed up (we weren't) and I would know to do that so I don't know why you didn't know." We did get the money for the extra months refunded, but it was an ordeal and took going above her head.

    Also, my husband signed up for several personal training sessions. He had a difficult time getting the trainer to return his calls to get them scheduled. At one point she told us his remaining sessions had expired. We were NEVER told that the sessions would ever expire, and ended up losing our money for several sessions.

    We found their sales/business practices misleading and withholding of information. We will never ever return to this gym.

    0
    ★☆☆☆☆

    We had the worst ordeal with this gym. If you are going to sign up with your spouse, make sure you ASK about family discounts. We were ignorant and didn't know to ask, even though we told the sales person we were married, and we were charged for two full price memberships. No kind of offer was made. Yes, we were dumb, but shame on them for taking advantage.

    Second issue, we never got a copy of the contract that day. I called back to get one but was told the salesperson was the only one who get it for us, and he was now at a new location but that they were sure we were given a copy. I never got a call back for the contract, but didn't think I'd have any issues so I let it slide. MISTAKE. We were never told that when our contract expired we had to fill out a form to keep them from continuing to charge our card. When we called about some issues and told the store manager we weren't going to renew, we said "when our contract is over then we are done with Gold's right?" She said yes, and never told us about the form to stop payments. When we called her on it, she said something similar to "well, you were told that when you signed up (we weren't) and I would know to do that so I don't know why you didn't know." We did get the money for the extra months refunded, but it was an ordeal and took going above her head.

    Also, my husband signed up for several personal training sessions. He had a difficult time getting the trainer to return his calls to get them scheduled. At one point she told us his remaining sessions had expired. We were NEVER told that the sessions would ever expire, and ended up losing our money for several sessions.

    We found their sales/business practices misleading and withholding of information. We will never ever return to this gym.

    Pros: Indoor track & convenient location

    Cons: Poor communication from management & sales reps

    .

    As chain gyms go, this location of Gold's Gym is fine. I like that there is a small indoor track, which allows me to keep running and walking even in the summer. Some of their machines (such as their rowing machines) could use updating, and I would like to see more classes offered between the hours of 6-8 am. Other than that, the location is well kept and clean, which is always nice.

    PROS: indoor track
    CONS: class schedule

    3
    ★★★☆☆

    As chain gyms go, this location of Gold's Gym is fine. I like that there is a small indoor track, which allows me to keep running and walking even in the summer. Some of their machines (such as their rowing machines) could use updating, and I would like to see more classes offered between the hours of 6-8 am. Other than that, the location is well kept and clean, which is always nice.

    PROS: indoor track
    CONS: class schedule

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    .

    This gym is alot of fun. Aside from all the standard ammenities, they have a track running through the entire gym where you can do laps or finish up your workout with some lunges. I've also found the classes and intructors to be very good. However, if you are a beginner at something, don't try to jump to the advanced class because it will show and you will feel like a moron. I went to the advanced Pilates class once and was way over my head, but boy was I sore the next day. They also have a childcare facility and it's close to I35. Good yoga classes too!

    4
    ★★★★☆

    This gym is alot of fun. Aside from all the standard ammenities, they have a track running through the entire gym where you can do laps or finish up your workout with some lunges. I've also found the classes and intructors to be very good. However, if you are a beginner at something, don't try to jump to the advanced class because it will show and you will feel like a moron. I went to the advanced Pilates class once and was way over my head, but boy was I sore the next day. They also have a childcare facility and it's close to I35. Good yoga classes too!

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    Message from Gold's Gym

    Experience Change at Gold's Gym Austin South Central. With personal fitness profiles, both traditional and digital personal training options and diverse group exercise class offerings all delivered in a supportive, motivating environment; Gold’s Gym has evolved so you can transform your life.

    Yext

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