Reliable Chevrolet

★★☆☆☆
  • 800 N Central Expy

    Richardson, TX 75080

    Map & Directions
  • 972-961-7823

Automotive

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Dishonesty 1, bait and switch:
I contacted my credit union and was pre-approved for an auto loan. I was told that all I needed to do was pick out a car and have the deal fax the purchase order to my credit union. I checked the credit union's web site and found a vehicle that I liked at a decent price, so I went to Reliable Chevrolet to test drive it. When I showed up, they told me that they had already sold the vehicle I wanted, but perhaps they could show me other similar vehicles. I checked over the next several days and sure enough, they did not remove the sold vehicle.

Dishonesty 2, credit union price:
I looked at a few of the "similar" offerings and I only liked one, so I test drove it. I liked the vehicle, so I asked how much it was. I was told that he couldn't tell me that until we ran a credit check and got me approved. I told him that I was pre-approved through my credit union. (Then I wondered, even if I wasn't pre-approved, shouldn't the vehicle should still have a set price?) Over the next two hours we went back and forth with me refusing to give my credit information while he kept playing that game where he needed to check something with his manager (he went and sat in the manager's office for 10-20 minutes each time - the walls are glass) and finally he had a price. He made a big production about how sweet of a deal this was and how I was going to be shocked by how low the price was. He showed me a paper that said the Blue Book value was $22500, then said the Reliable Chevrolet price was ONLY $17500! WOW! I told him several times during this 2 hours that I needed to get back to work. He kept saying that he wanted to talk to his manager again and kept lowering the price, eventually coming down to $14500..."and that's GM Certified, with a 12 mnonth, 12,000 mile warranty!" he said as he wrote CERTIFIED in big black letters on the offer sheet. It got to the point where I had to be more forcefull and say "I REALLY want to think about it, can I please have my keys back so I can get back to work?" (He had taken my keys earlier to get my trade-in appraised and was holding them through this whole ordeal). When I got back to work, I went to my credit union's web site and the car was listed at $14995, NOT $17500.

Dishonesty 3, warranty:
The next day, I printed out the credit union page which listed the vehicle, (including the VIN) and drove to Reliable Chevrolet to ask why they said they were practically giving the vehicle away at $17500 when the price listed on my credit union web site was $14995? I told them I would do the deal for 14000. They played the "let me talk to my manager" game a couple more times, then came back and said, "He'll do the deal for $14250". I said ok, I'm not going to haggle for the next 5 hours over $250, so I agreed and the manager and I both initialed the offer sheet. Then the salesman goes to the manager's office for a while and when he came back, he said, "You know that price is not Certified, right?" And I said, "No, it says "CERTIFIED" in big black letters on that sheet we both initialed. So the salesman turned and went back into the sales manager's office. Eventually he came back with "No warranty" sheets, so I left. The salesman called me back about 4 hours later and said that there was a misunderstanding about the warantee and that I would be getting the 12 months/12,000 miles.

Dishonesty 4, financing:
I made it clear from the start that I had been pre-approved by my credit union and I wanted to use them. I didn't want to use anyone else, and I didn't want Reliable to even run my credit because I don't want unnecessary inquiries on my credit report. Nevertheless, the man in the business office at Reliable Chevrolet - after I expressly forbid him to run my credit and get a rate through anyone else - ran it anyway. He tried to sell me about 6 different services and which I declined. He did the paperwork, and I was looking at the dollar amounts and the interest rate, I wasn't looking at the lender name because like I said, I made it abundantly clear that I ONLY wanted to use my credit union. Well, I got my paperwork in the mail Saturday and then lender was NOT my credit union. Even though the other finance company gave me the same rate and the same terms, I don't care, Reliable Chevrolet has no right to change my lendor!

Overall, I am happy with the deal that I fought to get, but I found the process to be annoying, deceitful and possibly illegal.

1
★☆☆☆☆

Dishonesty 1, bait and switch:
I contacted my credit union and was pre-approved for an auto loan. I was told that all I needed to do was pick out a car and have the deal fax the purchase order to my credit union. I checked the credit union's web site and found a vehicle that I liked at a decent price, so I went to Reliable Chevrolet to test drive it. When I showed up, they told me that they had already sold the vehicle I wanted, but perhaps they could show me other similar vehicles. I checked over the next several days and sure enough, they did not remove the sold vehicle.

Dishonesty 2, credit union price:
I looked at a few of the "similar" offerings and I only liked one, so I test drove it. I liked the vehicle, so I asked how much it was. I was told that he couldn't tell me that until we ran a credit check and got me approved. I told him that I was pre-approved through my credit union. (Then I wondered, even if I wasn't pre-approved, shouldn't the vehicle should still have a set price?) Over the next two hours we went back and forth with me refusing to give my credit information while he kept playing that game where he needed to check something with his manager (he went and sat in the manager's office for 10-20 minutes each time - the walls are glass) and finally he had a price. He made a big production about how sweet of a deal this was and how I was going to be shocked by how low the price was. He showed me a paper that said the Blue Book value was $22500, then said the Reliable Chevrolet price was ONLY $17500! WOW! I told him several times during this 2 hours that I needed to get back to work. He kept saying that he wanted to talk to his manager again and kept lowering the price, eventually coming down to $14500..."and that's GM Certified, with a 12 mnonth, 12,000 mile warranty!" he said as he wrote CERTIFIED in big black letters on the offer sheet. It got to the point where I had to be more forcefull and say "I REALLY want to think about it, can I please have my keys back so I can get back to work?" (He had taken my keys earlier to get my trade-in appraised and was holding them through this whole ordeal). When I got back to work, I went to my credit union's web site and the car was listed at $14995, NOT $17500.

Dishonesty 3, warranty:
The next day, I printed out the credit union page which listed the vehicle, (including the VIN) and drove to Reliable Chevrolet to ask why they said they were practically giving the vehicle away at $17500 when the price listed on my credit union web site was $14995? I told them I would do the deal for 14000. They played the "let me talk to my manager" game a couple more times, then came back and said, "He'll do the deal for $14250". I said ok, I'm not going to haggle for the next 5 hours over $250, so I agreed and the manager and I both initialed the offer sheet. Then the salesman goes to the manager's office for a while and when he came back, he said, "You know that price is not Certified, right?" And I said, "No, it says "CERTIFIED" in big black letters on that sheet we both initialed. So the salesman turned and went back into the sales manager's office. Eventually he came back with "No warranty" sheets, so I left. The salesman called me back about 4 hours later and said that there was a misunderstanding about the warantee and that I would be getting the 12 months/12,000 miles.

Dishonesty 4, financing:
I made it clear from the start that I had been pre-approved by my credit union and I wanted to use them. I didn't want to use anyone else, and I didn't want Reliable to even run my credit because I don't want unnecessary inquiries on my credit report. Nevertheless, the man in the business office at Reliable Chevrolet - after I expressly forbid him to run my credit and get a rate through anyone else - ran it anyway. He tried to sell me about 6 different services and which I declined. He did the paperwork, and I was looking at the dollar amounts and the interest rate, I wasn't looking at the lender name because like I said, I made it abundantly clear that I ONLY wanted to use my credit union. Well, I got my paperwork in the mail Saturday and then lender was NOT my credit union. Even though the other finance company gave me the same rate and the same terms, I don't care, Reliable Chevrolet has no right to change my lendor!

Overall, I am happy with the deal that I fought to get, but I found the process to be annoying, deceitful and possibly illegal.

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I am still dealing with my bad expierence with reliable 5+yrs later. I went to look at a malibu maxx in aug 05 and because it was getting late by the time the test drive came the dealer said i could drive it home and return in the morning. I got my belongings I would need for the next day out of my suv and drove hm 9pm. At 9am the next day I returned the car and had decided against the purchase and asked for my suv back... well guess what, thay didnt have it. told me the sold it overnight. then tacked on the remaining balance of my suv on to the car that i am still stuck paying for today.

1
★☆☆☆☆

I am still dealing with my bad expierence with reliable 5+yrs later. I went to look at a malibu maxx in aug 05 and because it was getting late by the time the test drive came the dealer said i could drive it home and return in the morning. I got my belongings I would need for the next day out of my suv and drove hm 9pm. At 9am the next day I returned the car and had decided against the purchase and asked for my suv back... well guess what, thay didnt have it. told me the sold it overnight. then tacked on the remaining balance of my suv on to the car that i am still stuck paying for today.

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My experience was not a good one. I was going to buy from the used truck lot. They only wanted to give low trade-in on my car that is in excellent condition. Their truck, they wanted excellent value on, even with a damaged front bumper and rear cargo bay. When I called their bluff on the low-ball offer, the used truck manager got smart mouthed with me. I asked for my keys 4 times before I finally got them back. I am glad that I research and know when I am trying to be taken advantage of. If I had gone for their deal, they would have swung at least a $10K deal on both cars. Pure greed.

1
★☆☆☆☆

My experience was not a good one. I was going to buy from the used truck lot. They only wanted to give low trade-in on my car that is in excellent condition. Their truck, they wanted excellent value on, even with a damaged front bumper and rear cargo bay. When I called their bluff on the low-ball offer, the used truck manager got smart mouthed with me. I asked for my keys 4 times before I finally got them back. I am glad that I research and know when I am trying to be taken advantage of. If I had gone for their deal, they would have swung at least a $10K deal on both cars. Pure greed.

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I tried buying a car here and was not impressed. First, the new cars that they advertised for a low price all had hail damage, which was not clearly disclosed in newspaper ad. Second, when they appraised my car for trade-in value, the expensive pair of prescription sunglasses I had left on the console disappeared. I didn't notice until after I drove away, and they weren't able to help me, acting totally innocent. I wore the sunglasses when I drove up to the dealership, so it was obvious one of their people took them. Obviously, I won't set foot on this dealership again.

1
★☆☆☆☆

I tried buying a car here and was not impressed. First, the new cars that they advertised for a low price all had hail damage, which was not clearly disclosed in newspaper ad. Second, when they appraised my car for trade-in value, the expensive pair of prescription sunglasses I had left on the console disappeared. I didn't notice until after I drove away, and they weren't able to help me, acting totally innocent. I wore the sunglasses when I drove up to the dealership, so it was obvious one of their people took them. Obviously, I won't set foot on this dealership again.

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I was not impressed by Reliable Chevrolet's service department. Slow to return calls, and ultimately did not fix my problem. Took it to Eldorado, fixed under warranty.

2
★★☆☆☆

I was not impressed by Reliable Chevrolet's service department. Slow to return calls, and ultimately did not fix my problem. Took it to Eldorado, fixed under warranty.

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I went in to test drive a car that I had seen online. The salesman was friendly, knowledgible, and eager to meet my needs, but not pushy. The car was exactly what was posted online. I did not feel pressured to buy the car, and in all ways the sales man was helpful to try to find the exact car I was looking for.

4
★★★★☆

I went in to test drive a car that I had seen online. The salesman was friendly, knowledgible, and eager to meet my needs, but not pushy. The car was exactly what was posted online. I did not feel pressured to buy the car, and in all ways the sales man was helpful to try to find the exact car I was looking for.

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We recently purchased a used vehicle from Reliable Chevrolet. The salesman was extremely helpful, not 'pushy', and we found that their prices were excellent. Overall, a very pleasant car-buying experience.

5
★★★★★

We recently purchased a used vehicle from Reliable Chevrolet. The salesman was extremely helpful, not 'pushy', and we found that their prices were excellent. Overall, a very pleasant car-buying experience.

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