Farrish Jeep Subaru & Kia

★★★☆☆

Automotive

Automotive
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So I bought a used car from Farrish of Fairfax. The salesman explained that their used cars come with a warranty of 3 months. The car buying experience was great, the people were friendly, and I enjoyed myself about as much as you can enjoy buying a car.

Then I needed to bring the car in for a warranty situation. The first bad sign was that the service guy, Alan Pinter, didn't shake my hand when I offered it. Now I know I'm a young man at 29, and I look young for my age too, so I understand there might be times when someone wouldn't shake my hand as if to say "we're not equals"...but this shouldn't have been one of those times.

Needless to say, they took a while to look at the car but found nothing wrong. A few weeks later, the check engine light comes on. After "not finding anything", and after not shaking my hand, I did some internet research and did the repair myself. It wasn't exactly an easy job, it took about 10 hours to do for an amateur like me that knows something about cars but had never done much more than an oil change themselves.

But that is how little faith I had in their people, and more importantly how little i wanted to go back to their service department.

Final thoughts: Farrish is a great place to buy a car, but not if it needs warranty work.

2
★★☆☆☆

So I bought a used car from Farrish of Fairfax. The salesman explained that their used cars come with a warranty of 3 months. The car buying experience was great, the people were friendly, and I enjoyed myself about as much as you can enjoy buying a car.

Then I needed to bring the car in for a warranty situation. The first bad sign was that the service guy, Alan Pinter, didn't shake my hand when I offered it. Now I know I'm a young man at 29, and I look young for my age too, so I understand there might be times when someone wouldn't shake my hand as if to say "we're not equals"...but this shouldn't have been one of those times.

Needless to say, they took a while to look at the car but found nothing wrong. A few weeks later, the check engine light comes on. After "not finding anything", and after not shaking my hand, I did some internet research and did the repair myself. It wasn't exactly an easy job, it took about 10 hours to do for an amateur like me that knows something about cars but had never done much more than an oil change themselves.

But that is how little faith I had in their people, and more importantly how little i wanted to go back to their service department.

Final thoughts: Farrish is a great place to buy a car, but not if it needs warranty work.

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I took my Yukon in for some warranty work. They done an excellent job. It was very fast an efficient service. I had expected to take in back because I didn't think they would have the part that needed to be replaced but they did and it was taken care of. They have a nice waiting room but they do need to make it more child friendly. You have to go across the bay area to go to the restroom. The employees are very knowledgable. All and all in was a good visit. I would go back.

4
★★★★☆

I took my Yukon in for some warranty work. They done an excellent job. It was very fast an efficient service. I had expected to take in back because I didn't think they would have the part that needed to be replaced but they did and it was taken care of. They have a nice waiting room but they do need to make it more child friendly. You have to go across the bay area to go to the restroom. The employees are very knowledgable. All and all in was a good visit. I would go back.

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