Lenny's Shoes & Apparel

★★☆☆☆

About Lenny's Shoes & Apparel

2.0 7
Hi! Sign in to let us know how Lenny's Shoes & Apparel was?
Write a Review
.

I went into the store looking for work boots. A very energetic women came up to me with the name tag that stated "District Manager" This was hard to swallow after speaking with her for more than 5 minutes. She knew nothing about the products I was looking for or any of the technologies. I was looking for a non-insulated, non-waterproof pair of boots by georgia, and she tried putting me in a pair of $200 plus pair of Chippewas. I asked her why they were so expensive she said and I quote "They are made right here in Vermont". I had to leave. I went over to Williston Workwear, and settled with a pair of Thorgood boots....Lenny's is changing for the worse this used to be a store I could go to and buy things for work now it is turning into a joke. This "District Manager" lacked basic common sense, and had no clue what she was selling. Horrible Service, but good products......Too bad......

1
★☆☆☆☆

I went into the store looking for work boots. A very energetic women came up to me with the name tag that stated "District Manager" This was hard to swallow after speaking with her for more than 5 minutes. She knew nothing about the products I was looking for or any of the technologies. I was looking for a non-insulated, non-waterproof pair of boots by georgia, and she tried putting me in a pair of $200 plus pair of Chippewas. I asked her why they were so expensive she said and I quote "They are made right here in Vermont". I had to leave. I went over to Williston Workwear, and settled with a pair of Thorgood boots....Lenny's is changing for the worse this used to be a store I could go to and buy things for work now it is turning into a joke. This "District Manager" lacked basic common sense, and had no clue what she was selling. Horrible Service, but good products......Too bad......

Was this review helpful to you?
Ratings_icons Ratings_icons

.

After a very bad customer service experience at Lenny's, the staff did make things right and apologize. Satisfied with end result.

3
★★★☆☆

After a very bad customer service experience at Lenny's, the staff did make things right and apologize. Satisfied with end result.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I warn you, DO NOT SHOP AT LENNY"S!!!! My mother bought my daughter a pair of Uggs from Lenny's in Williston, VT that cost $180.00. The Uggs have 3 buttons down the side which keep them closed. Well, one of the buttons is tearing away from the boot leaving a huge hole in the side. Lenny's will not exchange them, infact they didn't even want to see them!!! The told us to call the manufacturer. If they dont care about important details like this, how will they help their customers buy great products??? This is not the only incident I have had with Lenny's, just the most recent. I will NEVER, EVER give them my business again :(

1
★☆☆☆☆

I warn you, DO NOT SHOP AT LENNY"S!!!! My mother bought my daughter a pair of Uggs from Lenny's in Williston, VT that cost $180.00. The Uggs have 3 buttons down the side which keep them closed. Well, one of the buttons is tearing away from the boot leaving a huge hole in the side. Lenny's will not exchange them, infact they didn't even want to see them!!! The told us to call the manufacturer. If they dont care about important details like this, how will they help their customers buy great products??? This is not the only incident I have had with Lenny's, just the most recent. I will NEVER, EVER give them my business again :(

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This place used to be run like an old family store, friendly staff good selection- and reason. Unfortunately today it's no longer the case. The staff lie, cheat, and steal from their customers. As one reviewer mentioned the sales staff are unable to issue refunds directly- but I was re-assured several times that I would be able to return an item. Once the manager gave their arbitrary look-over of the merchandise I was shocked to hear that I could no-longer return the item. Horrible customer service. I warn people to avoid this place. Order from zappos... huge selection, free shipping and no-hassle refunds. I'd love to support a local business (which I why I went there) but they have just become completely unreasonable.

1
★☆☆☆☆

This place used to be run like an old family store, friendly staff good selection- and reason. Unfortunately today it's no longer the case. The staff lie, cheat, and steal from their customers. As one reviewer mentioned the sales staff are unable to issue refunds directly- but I was re-assured several times that I would be able to return an item. Once the manager gave their arbitrary look-over of the merchandise I was shocked to hear that I could no-longer return the item. Horrible customer service. I warn people to avoid this place. Order from zappos... huge selection, free shipping and no-hassle refunds. I'd love to support a local business (which I why I went there) but they have just become completely unreasonable.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've had both good and bad experiences at Lenny's. When my husband was heavier I was a bit disappointed in their selection of larger men's sizes. It is easy to order larger sizes, however, they forgot about my order and I had to wait over one month! And the staff didn't tell me they had forgotten, just that it wasn't in yet, but the staff reaction when I stopped in to see if my order was in made it easy to tell they had made a mistake. That being said, they have a nice selection for both women and men's footwear.

3
★★★☆☆

I've had both good and bad experiences at Lenny's. When my husband was heavier I was a bit disappointed in their selection of larger men's sizes. It is easy to order larger sizes, however, they forgot about my order and I had to wait over one month! And the staff didn't tell me they had forgotten, just that it wasn't in yet, but the staff reaction when I stopped in to see if my order was in made it easy to tell they had made a mistake. That being said, they have a nice selection for both women and men's footwear.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

For years we have made the trip from islands to Williston to purchase boots and more at Lenny's. The staff has always been very helpful. This year we found the management to be quite different and we will not be returning soon. We went in and ordered boots and paid for them. When they arrived, I went to pick them up and asked to use a $5 coupon that was in the paper that week. Since I had prepaid, they would not let me use the coupon. I left with the boots, but a bit upset. The next day, in the paper were ads for $15 off boots at Lenny's. I took the boots back with the intention on returning them and then buying them back with the coupon. It may sound petty, but in today's economy $15 is a good savings. The salesperson apologized, but said that any returned merchandise could not be returned to the floor without the manager looking over the item first. I could come back tomorrow and then buy them back. Frustrated, I left the boots there. 3 trips to Williston and I have had it. I just ordered the same boots from Zappos.com for the same price and free delivery. Do I prefer to buy local? Yes, that is why I made the 3 trips, but the management there is too cumbersome to deal with. Micromanage all you want Lenny's, but until you start giving your employees some control over how they are able to deal with the customer, I will be taking my business elsewhere.

1
★☆☆☆☆

For years we have made the trip from islands to Williston to purchase boots and more at Lenny's. The staff has always been very helpful. This year we found the management to be quite different and we will not be returning soon. We went in and ordered boots and paid for them. When they arrived, I went to pick them up and asked to use a $5 coupon that was in the paper that week. Since I had prepaid, they would not let me use the coupon. I left with the boots, but a bit upset. The next day, in the paper were ads for $15 off boots at Lenny's. I took the boots back with the intention on returning them and then buying them back with the coupon. It may sound petty, but in today's economy $15 is a good savings. The salesperson apologized, but said that any returned merchandise could not be returned to the floor without the manager looking over the item first. I could come back tomorrow and then buy them back. Frustrated, I left the boots there. 3 trips to Williston and I have had it. I just ordered the same boots from Zappos.com for the same price and free delivery. Do I prefer to buy local? Yes, that is why I made the 3 trips, but the management there is too cumbersome to deal with. Micromanage all you want Lenny's, but until you start giving your employees some control over how they are able to deal with the customer, I will be taking my business elsewhere.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Lennys sets itself apart by offering the best names at decent (though not cheap) prices. The wide selection includes Keen, Earth, Merrell, Teva, Reiker, Naot, Dansko, Ugg, Nike, New Balance, Saucony, and many more high quality shoes, boots, and sneakers. The store also sells high quality athletic and work clothing, including seasonal outerwear and accessories. Lennys has great sales (watch for the sidewalk sales); a helpful, friendly staff; and a great return policy.

4
★★★★☆

Lennys sets itself apart by offering the best names at decent (though not cheap) prices. The wide selection includes Keen, Earth, Merrell, Teva, Reiker, Naot, Dansko, Ugg, Nike, New Balance, Saucony, and many more high quality shoes, boots, and sneakers. The store also sells high quality athletic and work clothing, including seasonal outerwear and accessories. Lennys has great sales (watch for the sidewalk sales); a helpful, friendly staff; and a great return policy.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Lenny's Shoes & Apparel, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review