Maid Brigade

★★★☆☆

Personal Services

Personal Services
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Although the actual maids efficient, the management team really needs to get their stuff together. I have never experienced such bad customer service from a company in the SERVICE INDUSTRY-. They are highly unprofessional, and not willing to work with you when schedules change.\n\nThey also claim to be a green cleaner, but not sure that is the case, just check the solvents when they come.

0
★☆☆☆☆

Although the actual maids efficient, the management team really needs to get their stuff together. I have never experienced such bad customer service from a company in the SERVICE INDUSTRY-. They are highly unprofessional, and not willing to work with you when schedules change.\n\nThey also claim to be a green cleaner, but not sure that is the case, just check the solvents when they come.

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I have truly enjoyed your service. I have used Maid Brigade longer than any other cleaning service -- and that's saying a lot.\r\n \r\nAs someone who is ""domestically challenged"" I can't tell you how much I enjoy your service (even just a well-made bed is a delight for me)!\r\n \r\nWhile I originally thought your service would be a ""luxiury"" I have found it to be a great investment -- it really keeps me organized, my surroundings sanitary and clean on a regular basis (no matter what chaos may be interrupting my life), and provides me with a LOT of stress relief -- not to mention allowing me the freedom and peace of mind to not have to do chores I absolutely hate!

2
★★★★★

I have truly enjoyed your service. I have used Maid Brigade longer than any other cleaning service -- and that's saying a lot.\r\n \r\nAs someone who is ""domestically challenged"" I can't tell you how much I enjoy your service (even just a well-made bed is a delight for me)!\r\n \r\nWhile I originally thought your service would be a ""luxiury"" I have found it to be a great investment -- it really keeps me organized, my surroundings sanitary and clean on a regular basis (no matter what chaos may be interrupting my life), and provides me with a LOT of stress relief -- not to mention allowing me the freedom and peace of mind to not have to do chores I absolutely hate!

.

Our family has used a team from this MB office for approximately SIX years. They come every two weeks to clean our entire two story home. They've been amazing and we've never had a bad experience. We also really appreciated the move to GREEN CLEAN methods, especially when an infant entered the picture a few years ago. Thank you MB for your services. LOVE IT.

2
★★★★★

Our family has used a team from this MB office for approximately SIX years. They come every two weeks to clean our entire two story home. They've been amazing and we've never had a bad experience. We also really appreciated the move to GREEN CLEAN methods, especially when an infant entered the picture a few years ago. Thank you MB for your services. LOVE IT.

Pros: efficient, thorough and professional

Cons: a bit expensive but worth every penny

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I have used this service for monthly cleanings (not move out cleans -- yet) for over 2 years and I have been pretty satisfied. They do a very good of cleaning, arrive when they are expected and give pleasant phone reminders the day before they arrive. \n\nI left them the key but the cleaning team always leaves a note if anything goes wrong and I have never had any trouble with the apartment gleaming when they left. Low hassle and good quality work. If I were not moving to Florida, I would have stuck with them indefinitely!

2
★★★★★

I have used this service for monthly cleanings (not move out cleans -- yet) for over 2 years and I have been pretty satisfied. They do a very good of cleaning, arrive when they are expected and give pleasant phone reminders the day before they arrive. \n\nI left them the key but the cleaning team always leaves a note if anything goes wrong and I have never had any trouble with the apartment gleaming when they left. Low hassle and good quality work. If I were not moving to Florida, I would have stuck with them indefinitely!

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I was very skeptical of having a maid service in my home. I didn't think they would be thorough and I would end up having to clean things anyway. I was 100% wrong. I came home to an immaculate house. Very detailed work. They cleaned all the things that I put off until Spring....like light fixtures and hard to reach places. The air smelled FRESH and I appreciate that they only use cleaners safe for the environment. A wonderful treat! I will definitely use them again. \n

2
★★★★★

I was very skeptical of having a maid service in my home. I didn't think they would be thorough and I would end up having to clean things anyway. I was 100% wrong. I came home to an immaculate house. Very detailed work. They cleaned all the things that I put off until Spring....like light fixtures and hard to reach places. The air smelled FRESH and I appreciate that they only use cleaners safe for the environment. A wonderful treat! I will definitely use them again. \n

Pros: Fast, Friendly and Great Quality

Cons: Wish I found them sooner

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I hired Maid Brigade to clean my apartment after I had moved out. My quote was for $150-$225.00, in writing. The morning of the move I was called and told they would be there in less than 30 minutes. This was at 8:30 a.m. They arrived after 9:00 a.m. The woman said that she thought it would take about two hours to clean so I asked her, ""is this what I was quoted?"" She said yes. I then said, are you sure this is what I was quoted for. ""Yes mam."" So, I signed the sheet and went on my way as I had to go to work. The team showed up in a group of three and my apartment was 550 square feet. Very small. Two days later my bank statement reflected that Maid Brigade charged me $300.00. I immediately called them to find out if there was a mistake. I was told they would call me back the next day. That was last Wednesday. I even emailed them this morning. Bbeing charged 75-150 more than I was quoted is outrageous. Maid Brigade's inability to even call me back to discuss the charges are unprofessional. Be very careful when using this company. It might behoove you to stay and watch the Maid Brigade do their cleaning.\r\n\r\nUPDATE: Jeff from Maid Brigade called and explained why this has taken so long to get fixed. Will update again when/if it gets resolved.\r\n\r\nThey refused to refund the fraudulent charge. They additionally made up false information about the condition of the apartment to cover their lies. NEVER use this company unless you want to be charged nearly twice your quote. I would give them zero stars if possible and they will be reported to the better business beaureau.

0
★☆☆☆☆

I hired Maid Brigade to clean my apartment after I had moved out. My quote was for $150-$225.00, in writing. The morning of the move I was called and told they would be there in less than 30 minutes. This was at 8:30 a.m. They arrived after 9:00 a.m. The woman said that she thought it would take about two hours to clean so I asked her, ""is this what I was quoted?"" She said yes. I then said, are you sure this is what I was quoted for. ""Yes mam."" So, I signed the sheet and went on my way as I had to go to work. The team showed up in a group of three and my apartment was 550 square feet. Very small. Two days later my bank statement reflected that Maid Brigade charged me $300.00. I immediately called them to find out if there was a mistake. I was told they would call me back the next day. That was last Wednesday. I even emailed them this morning. Bbeing charged 75-150 more than I was quoted is outrageous. Maid Brigade's inability to even call me back to discuss the charges are unprofessional. Be very careful when using this company. It might behoove you to stay and watch the Maid Brigade do their cleaning.\r\n\r\nUPDATE: Jeff from Maid Brigade called and explained why this has taken so long to get fixed. Will update again when/if it gets resolved.\r\n\r\nThey refused to refund the fraudulent charge. They additionally made up false information about the condition of the apartment to cover their lies. NEVER use this company unless you want to be charged nearly twice your quote. I would give them zero stars if possible and they will be reported to the better business beaureau.

Cons: Worst Customer Service Ever

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We've been using Maid Brigade for over 5 years now and are totally satisfied. The teams are reliable and on time, and they do a thorough job. I trust them completely. It always puts a smile on our face to see how nice our space is when they have finished.

2
★★★★★

We've been using Maid Brigade for over 5 years now and are totally satisfied. The teams are reliable and on time, and they do a thorough job. I trust them completely. It always puts a smile on our face to see how nice our space is when they have finished.

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I've used Maid Brigade 3-4 times and always run into the same problem...they never finish!\r\n\r\n3 cleaners came in meaning, with the 2 hour minimum, I was paying for 6 hours of cleaning time. I told them the priorities, kitchen 1st, 1/2 bath 2nd, living area 3rd but, 2 hours later, they said they would need another 1/2 hour (that's 90 minutes more of cleaning time). \r\n\r\nFool me once, shame on you...by the fourth time, I gotta find someone else.\r\n\r\nWhat they clean, they clean well. They're detailed and have always been courteous. I keep wanting to use them 'cause they clean well. However, read other reviews on the web; no matter how big/small the job, they ALWAYS need more time. It's as if their speed depends on the job size; it's always ""1/2 hour more."" They're too good (and expensive) to nickel and dime like that! Too bad.

1
★★★☆☆

I've used Maid Brigade 3-4 times and always run into the same problem...they never finish!\r\n\r\n3 cleaners came in meaning, with the 2 hour minimum, I was paying for 6 hours of cleaning time. I told them the priorities, kitchen 1st, 1/2 bath 2nd, living area 3rd but, 2 hours later, they said they would need another 1/2 hour (that's 90 minutes more of cleaning time). \r\n\r\nFool me once, shame on you...by the fourth time, I gotta find someone else.\r\n\r\nWhat they clean, they clean well. They're detailed and have always been courteous. I keep wanting to use them 'cause they clean well. However, read other reviews on the web; no matter how big/small the job, they ALWAYS need more time. It's as if their speed depends on the job size; it's always ""1/2 hour more."" They're too good (and expensive) to nickel and dime like that! Too bad.

Pros: Thorough, Polite, Nice People

Cons: ALWAYS need more time! Exepnsive.

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Service was AWFUL! The maids did not speak or understand English and could not follow directions. Although a price was quoted over the phone when the service was booke - I was called by some person in the company's office to tell me it would be more once the maids had started cleaning. HUH? What is that about? Of course because the maids did not speak or understand English they could not tell me why it cost more to clean the agreed # of bedrooms bathrooms and a kitchen. There company policy is a version of ""bait and switch"". In fact I was there helping them (and making sure nothing got ""lost? or broken) during their time in my home.\r\n\r\nDo not use this company unless of course you enjoy paying a lot of money for shoddy service.\r\n

0
★☆☆☆☆

Service was AWFUL! The maids did not speak or understand English and could not follow directions. Although a price was quoted over the phone when the service was booke - I was called by some person in the company's office to tell me it would be more once the maids had started cleaning. HUH? What is that about? Of course because the maids did not speak or understand English they could not tell me why it cost more to clean the agreed # of bedrooms bathrooms and a kitchen. There company policy is a version of ""bait and switch"". In fact I was there helping them (and making sure nothing got ""lost? or broken) during their time in my home.\r\n\r\nDo not use this company unless of course you enjoy paying a lot of money for shoddy service.\r\n

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I live in a fairly large single story house, and they did an excellent job on some tough areas, like kids rooms (worked around the unavoidable clutter), and master bedroom suite. I make a pretty big mess of my place, and when the ladies arrived, they got right to work. I asked them to put new sheets on my bed, and they did it right, no questions asked. I like the fact that they have been reliable to get my place clean for the last couple visits.\r\n\r\nYes, I'm a regular now. Like I said, this is a company I would recommend to my mom. Most of the time I'm not home when they come to clean now.\r\n\r\nAlso, they use green cleaning. I like that they are conscious around my kids (not using harsh chemicals), and especially I know the company cares for it's people, that's important to me.\r\n\r\nGood job guys!

2
★★★★★

I live in a fairly large single story house, and they did an excellent job on some tough areas, like kids rooms (worked around the unavoidable clutter), and master bedroom suite. I make a pretty big mess of my place, and when the ladies arrived, they got right to work. I asked them to put new sheets on my bed, and they did it right, no questions asked. I like the fact that they have been reliable to get my place clean for the last couple visits.\r\n\r\nYes, I'm a regular now. Like I said, this is a company I would recommend to my mom. Most of the time I'm not home when they come to clean now.\r\n\r\nAlso, they use green cleaning. I like that they are conscious around my kids (not using harsh chemicals), and especially I know the company cares for it's people, that's important to me.\r\n\r\nGood job guys!

Pros: Green cleaning methods. Reliable people. Same service 3 times in a row now.

Cons: Price is a bit higher, but I get what I pay for!

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Both my wife and I work so we hid the key for the maids to let themselves in to do a pre-move-in clean. We came home 3 days later and the themostat was at 80 degrees. They had turned up the heat and neglected to turn it down before leaving. Although the home was clean, no bill was left. The estimate I got over the phone was $350 for cleaning a 2300 sq ft home. A woman called a few days later and said 4 maids did the work instead of 3 and it took them 3.5 hours. The total, therefore, would be over $600. After going back and forth we agreed on $440. Bottem line, do not leave them to clean the place without someone present - make sure they are supervised if you hire them.

0
★☆☆☆☆

Both my wife and I work so we hid the key for the maids to let themselves in to do a pre-move-in clean. We came home 3 days later and the themostat was at 80 degrees. They had turned up the heat and neglected to turn it down before leaving. Although the home was clean, no bill was left. The estimate I got over the phone was $350 for cleaning a 2300 sq ft home. A woman called a few days later and said 4 maids did the work instead of 3 and it took them 3.5 hours. The total, therefore, would be over $600. After going back and forth we agreed on $440. Bottem line, do not leave them to clean the place without someone present - make sure they are supervised if you hire them.

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