Harvard Cleaners

★★★☆☆

About Harvard Cleaners

Personal Services

Personal Services
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All Star Dry Cleaners

1222 NE 65th St Seattle, WA

3.0 4
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I usually do my dry cleaning at Union Square as needed but, because I go to school at Seattle University and my boyfriend lives only a few blocks from Harvard Dry Cleaning Service, I though it would be more convenient to take my dry

3
★★★★★

I usually do my dry cleaning at Union Square as needed but, because I go to school at Seattle University and my boyfriend lives only a few blocks from Harvard Dry Cleaning Service, I though it would be more convenient to take my dry

.

I had my Howe XL Black Long Sleeve Dress shirt dry cleaned by Harvard Cleaners . When I picked my shirt up I noticed when I got home that there was a rather large vertical tear (roughly 4 inches)along the lower front of the shirt. I asked the sales woman what she could do and she said she would call me after she spoke with her boss. She never called me, so I called Harvard Cleaners once gain and the sales woman said over and over again that her boss said everything was O.K. She never said she would refund my original dry cleaning fee ($6.49 - crazy!!!!!) These people have never had any formal training with regards to customer service, well this time they messed with the wrong person, I will never take my expensive clothes to these people again . I should have known this was going to happen the establishment was dirty and run down and like I said before the people that work their have terrible communication skills.

0
★☆☆☆☆

I had my Howe XL Black Long Sleeve Dress shirt dry cleaned by Harvard Cleaners . When I picked my shirt up I noticed when I got home that there was a rather large vertical tear (roughly 4 inches)along the lower front of the shirt. I asked the sales woman what she could do and she said she would call me after she spoke with her boss. She never called me, so I called Harvard Cleaners once gain and the sales woman said over and over again that her boss said everything was O.K. She never said she would refund my original dry cleaning fee ($6.49 - crazy!!!!!) These people have never had any formal training with regards to customer service, well this time they messed with the wrong person, I will never take my expensive clothes to these people again . I should have known this was going to happen the establishment was dirty and run down and like I said before the people that work their have terrible communication skills.

Pros: none

Cons: everything

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I have some drapes that needed to be dry cleaned. I was concerned because they were pleated drapes and rather expensive. I was impressed with the staff in how they handled my drapes and the care they took is doing an excellent job. When I picked them up they looked brand new. Price was very good.

4
★★★★☆

I have some drapes that needed to be dry cleaned. I was concerned because they were pleated drapes and rather expensive. I was impressed with the staff in how they handled my drapes and the care they took is doing an excellent job. When I picked them up they looked brand new. Price was very good.

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.

When my clothes came back they hadn't been cleaned properly, and my dress shirts were wrinkled. I could have done a better job ironing it myself. They sent them out and over a week later they returned still wrinkled...it looked as if they had starched the wrinkles into the fabric.

I then asked for my money back for the items that they didn't clean properly and the woman at the counter said that she wouldn't refund because they were already 'cleaned' twice. When I pointed out that the clothes were still clearly wrinkled, and that I brought them to her so that I wouldn't have to iron them myself, she still refused and began literally yelling at me to leave.

I wouldn't recommend Harvard Cleaners to anyone.

0
★☆☆☆☆

When my clothes came back they hadn't been cleaned properly, and my dress shirts were wrinkled. I could have done a better job ironing it myself. They sent them out and over a week later they returned still wrinkled...it looked as if they had starched the wrinkles into the fabric.

I then asked for my money back for the items that they didn't clean properly and the woman at the counter said that she wouldn't refund because they were already 'cleaned' twice. When I pointed out that the clothes were still clearly wrinkled, and that I brought them to her so that I wouldn't have to iron them myself, she still refused and began literally yelling at me to leave.

I wouldn't recommend Harvard Cleaners to anyone.

Pros: good location.

Cons: clothes come back wrinkled, stained. Customer service lady is downright mean and yells if you criticize their abilities.

 

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