Ballard Natural Gas Service

★★★★☆
Monday thru Friday 8 am to 5 pm & October thru May Saturdays 8 am to 3 pm Our service area includes the greater Seattle/Bellevue market area, north to Lynnwood and south to Kent, east to Redmond.
  • 4758 Ballard Ave NW

    Seattle, WA 98107

    Map & Directions
  • 206-784-8101

About Ballard Natural Gas Service

Categories
  • Heating & Air Conditioning
  • Boiler Repair
  • Heating Contractors
Details
  • Furnace Repair
  • Trane
  • Propane
  • Air Purifiers
Hours
M-F 8am-6pm, Sa 8am-3pm, Su Closed (24 hour Emergency Service Available)
Products
  • Lennox
  • Mitsubishi
  • Nest
  • Navien
  • Heat & Glo
  • Real Fyre
Brands
  • Lennox
  • Mitsubishi
Services
  • Heating
  • Cooling
  • Ductless
  • Gas Fireplaces

Home Construction & Remodeling

Home Construction & Remodeling
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Ballard Plumbing & Heating

1115 NW 51st St # # C Seattle, WA

3.7273 11
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.

My wife and I own a two story craftsman home with a basement in north Seattle, and our gas furnace was perhaps fifty years old. We routinely maintained it with an occasional service call and it was virtually trouble free; however, we knew gas furnaces now are much more efficient so we made a decision to purchase a new one, which we did from Ballard Natural Gas.\r\n\r\nBefore choosing Ballard Natural Gas and a Trane furnace we performed our due diligence by researching the quality of furnaces by various manufacturers, including Trane, and then contacted Ballard Natural Gas and another company for an in-house inspection and proposal. Matt Cannon from Ballard Gas and a consultant from another well known company inspected our home, and each followed up with proposals. Because the proposals were similar enough, with three different furnace options, our choice boiled down to deciding which consultant and therefore which company we felt more comfortable doing business with. It was no contest. We chose Ballard Natural Gas.\r\n\r\nAlthough Matt could easily have recommended the higher end furnace option, which the other consultant did, because of the layout of our older home and because of our personal needs the furnace Matt recommended suited both our needs and our home perfectly. The higher end option was something we absolutely didn?t need.\r\n\r\nWe never felt any pressure from Matt to choose Ballard Natural Gas over another company. On the contrary, Matt concurred in our decision to get a proposal from another company. Matt answered every question we had and explained in great detail how the furnace functioned, why the furnace he recommended was our best option, and how the process of its installation would take place.\r\n\r\nAfter making our decision we had some additional questions which were answered by the office staff, and in particular by Liz who scheduled our initial meeting with Matt and scheduled our duct cleaning and furnace installation. Liz was extremely friendly and helpful on the phone, very knowledgeable about her company and the products they sell, and was absolutely conscientious in following up with phone calls to keep us informed.\r\n\r\nBecause the furnace ducts hadn?t been cleaned for many years, in conjunction with the new furnace installation we opted to have the ducts cleaned. Levi from Ballard Natural Gas performed that job. He was a great guy. We were concerned about the cleaning making dust, but Levi assured us that wouldn?t be a problem, and it wasn?t. Levi meticulously cleaned every supply and air return duct, and the job took approximately three hours. After Levi left we turned the furnace on and not a trace of dust came out of the heating registers. \r\n\r\nOur furnace installation was done by Roy, another great guy from Ballard Natural Gas who, like Levi, was definitely experienced and well qualified. Before starting the job Roy covered the floor area around the furnace with cloths and made sure the work area was spotlessly clean before leaving. His work took about six hours, which included removing the old furnace and installing the new one, and then checking the new one for proper operation. It definitely was not a small job. \r\n\r\nBoth Levi and Roy arrived exactly at their scheduled times (as did Matt,) and after their initial inspection began work immediately. Except to pause and answer a few questions during the course of their work, neither Levi nor Roy stopped working until they were finished. \r\n\r\nWe consider ourselves lucky to have had Levi and Roy perform our work, but then again knowing Matt and speaking with Liz we have no reason to think Ballard Natural Gas employees aren?t all top notch. Because of our experience we highly recommend Ballard Natural Gas Service.\r\n

2
★★★★★

My wife and I own a two story craftsman home with a basement in north Seattle, and our gas furnace was perhaps fifty years old. We routinely maintained it with an occasional service call and it was virtually trouble free; however, we knew gas furnaces now are much more efficient so we made a decision to purchase a new one, which we did from Ballard Natural Gas.\r\n\r\nBefore choosing Ballard Natural Gas and a Trane furnace we performed our due diligence by researching the quality of furnaces by various manufacturers, including Trane, and then contacted Ballard Natural Gas and another company for an in-house inspection and proposal. Matt Cannon from Ballard Gas and a consultant from another well known company inspected our home, and each followed up with proposals. Because the proposals were similar enough, with three different furnace options, our choice boiled down to deciding which consultant and therefore which company we felt more comfortable doing business with. It was no contest. We chose Ballard Natural Gas.\r\n\r\nAlthough Matt could easily have recommended the higher end furnace option, which the other consultant did, because of the layout of our older home and because of our personal needs the furnace Matt recommended suited both our needs and our home perfectly. The higher end option was something we absolutely didn?t need.\r\n\r\nWe never felt any pressure from Matt to choose Ballard Natural Gas over another company. On the contrary, Matt concurred in our decision to get a proposal from another company. Matt answered every question we had and explained in great detail how the furnace functioned, why the furnace he recommended was our best option, and how the process of its installation would take place.\r\n\r\nAfter making our decision we had some additional questions which were answered by the office staff, and in particular by Liz who scheduled our initial meeting with Matt and scheduled our duct cleaning and furnace installation. Liz was extremely friendly and helpful on the phone, very knowledgeable about her company and the products they sell, and was absolutely conscientious in following up with phone calls to keep us informed.\r\n\r\nBecause the furnace ducts hadn?t been cleaned for many years, in conjunction with the new furnace installation we opted to have the ducts cleaned. Levi from Ballard Natural Gas performed that job. He was a great guy. We were concerned about the cleaning making dust, but Levi assured us that wouldn?t be a problem, and it wasn?t. Levi meticulously cleaned every supply and air return duct, and the job took approximately three hours. After Levi left we turned the furnace on and not a trace of dust came out of the heating registers. \r\n\r\nOur furnace installation was done by Roy, another great guy from Ballard Natural Gas who, like Levi, was definitely experienced and well qualified. Before starting the job Roy covered the floor area around the furnace with cloths and made sure the work area was spotlessly clean before leaving. His work took about six hours, which included removing the old furnace and installing the new one, and then checking the new one for proper operation. It definitely was not a small job. \r\n\r\nBoth Levi and Roy arrived exactly at their scheduled times (as did Matt,) and after their initial inspection began work immediately. Except to pause and answer a few questions during the course of their work, neither Levi nor Roy stopped working until they were finished. \r\n\r\nWe consider ourselves lucky to have had Levi and Roy perform our work, but then again knowing Matt and speaking with Liz we have no reason to think Ballard Natural Gas employees aren?t all top notch. Because of our experience we highly recommend Ballard Natural Gas Service.\r\n

.

I was uneducated but not stupid. Ballard Natural Gas took the time to explain every answer so my decisions were informed decisions, not simply selections from a salesperson's options. Meaningful customer service requires customer respect and Ballard Natural Gas well understands this concept. (Too bad Wall Street doesn't!) \r\nBallard Natural Gas was recommended to us and we are happy to recommend them on without caveat. They changed us from oil to gas on time and on budget, with no surprises and left us with a cleaner basement than before. Oh -- we noticed immediately the better quality heat and air. Money well spent.

2
★★★★★

I was uneducated but not stupid. Ballard Natural Gas took the time to explain every answer so my decisions were informed decisions, not simply selections from a salesperson's options. Meaningful customer service requires customer respect and Ballard Natural Gas well understands this concept. (Too bad Wall Street doesn't!) \r\nBallard Natural Gas was recommended to us and we are happy to recommend them on without caveat. They changed us from oil to gas on time and on budget, with no surprises and left us with a cleaner basement than before. Oh -- we noticed immediately the better quality heat and air. Money well spent.

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I found this company and their employees to be excellent. Great communication skills, very thorough in their explanations of the process, and their work was timely, clean, and as they advertised. This was a very nice experience and I would recommend them to anyone.\r\n\r\nIn addn to the new gas furnace, I had hoped to install a tankless water heater system. But PSE messed up. My old electric water heater failed and they were in my house within 4 hours and installed a new electric water heater the same day. No muss or fuss. Very impressive.

2
★★★★★

I found this company and their employees to be excellent. Great communication skills, very thorough in their explanations of the process, and their work was timely, clean, and as they advertised. This was a very nice experience and I would recommend them to anyone.\r\n\r\nIn addn to the new gas furnace, I had hoped to install a tankless water heater system. But PSE messed up. My old electric water heater failed and they were in my house within 4 hours and installed a new electric water heater the same day. No muss or fuss. Very impressive.

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We had a very good experience with Ballard Natural Gas Service. We had two furnaces in our home, both of which were almost 20 years old. One of our furnaces shut down (the one in our claustrophobic crawl space) and we were referred to BNGS. Randy, the service technician, seemed genuinely sad to have to inform us that it was a goner. We made an appointment with Taylor to discuss the details regarding the purchase of a new furnace. After our discussion and looking through the literature and being offered a generous financing option, we decided to replace both furnaces. Scott installed both furnaces expertly and quickly. Now we nice even gas heat - better than we have had for years. The efficiency of our furnaces went from 80% efficient to 97% efficient. We can actually tell that the air quality in the house is better (less dust) because of the type of filters we had installed with the furnaces.\n\nWe are very pleased with the quality of our new furnaces and we are very, very impressed with quality of the folks we worked with a BNGS - Randy, Taylor, Scott, Levi and Kathleen. We highly recommend them.\n

2
★★★★★

We had a very good experience with Ballard Natural Gas Service. We had two furnaces in our home, both of which were almost 20 years old. One of our furnaces shut down (the one in our claustrophobic crawl space) and we were referred to BNGS. Randy, the service technician, seemed genuinely sad to have to inform us that it was a goner. We made an appointment with Taylor to discuss the details regarding the purchase of a new furnace. After our discussion and looking through the literature and being offered a generous financing option, we decided to replace both furnaces. Scott installed both furnaces expertly and quickly. Now we nice even gas heat - better than we have had for years. The efficiency of our furnaces went from 80% efficient to 97% efficient. We can actually tell that the air quality in the house is better (less dust) because of the type of filters we had installed with the furnaces.\n\nWe are very pleased with the quality of our new furnaces and we are very, very impressed with quality of the folks we worked with a BNGS - Randy, Taylor, Scott, Levi and Kathleen. We highly recommend them.\n

.

Ballard Natural Gas Service came to the rescue in a very timely manner. Within 24 hours the problem with my gas fireplace was resolved and up and running again. Unfortunately Ballard Natural Gas Service did not install the fireplace because if they had it would have been installed correctly. The serviceman was courteous, professional and very careful to cover all areas where he was working. I was in a dilemma as to who to call however a recommendation was just the answer I needed. I am writing this to pass on a great recommendation for a top notch company. Thanks Ballard Natural Gas Service.

2
★★★★★

Ballard Natural Gas Service came to the rescue in a very timely manner. Within 24 hours the problem with my gas fireplace was resolved and up and running again. Unfortunately Ballard Natural Gas Service did not install the fireplace because if they had it would have been installed correctly. The serviceman was courteous, professional and very careful to cover all areas where he was working. I was in a dilemma as to who to call however a recommendation was just the answer I needed. I am writing this to pass on a great recommendation for a top notch company. Thanks Ballard Natural Gas Service.

.

I had BNG recently replace my old gas hot water heater and high efficiency furnace with a new tankless gas heater and electric heat pump. Both installations were trouble free, with excellent workmanship. I really appreciated the way BNG worked with me on customizing the installation of the heat pump. All in all a very positive experience and both units work well. Highly recommended.

2
★★★★★

I had BNG recently replace my old gas hot water heater and high efficiency furnace with a new tankless gas heater and electric heat pump. Both installations were trouble free, with excellent workmanship. I really appreciated the way BNG worked with me on customizing the installation of the heat pump. All in all a very positive experience and both units work well. Highly recommended.

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Dismal service. Came out, spent five minutes before trying up sell me to a new furnace. Then quoted me $500 for a $75 controller board (plus the original $100 service visit). found 50+ online retailers selling the part for an avg. cost of $75. Install time would be about 1 hr. So they are either ripping you on labor cost or getting hundred's of dollars on markup. Stay away.

0
★☆☆☆☆

Dismal service. Came out, spent five minutes before trying up sell me to a new furnace. Then quoted me $500 for a $75 controller board (plus the original $100 service visit). found 50+ online retailers selling the part for an avg. cost of $75. Install time would be about 1 hr. So they are either ripping you on labor cost or getting hundred's of dollars on markup. Stay away.

.

Dismal service. Came out, spent five minutes before trying up sell me to a new furnace. Then quoted me $500 for a $75 controller board (plus the original $100 service visit). found 50+ online retailers selling the part for an avg. cost of $75. Install time would be about 1 hr. So they are either ripping you on labor cost or getting hundred's of dollars on markup. Stay away.

1
★☆☆☆☆

Dismal service. Came out, spent five minutes before trying up sell me to a new furnace. Then quoted me $500 for a $75 controller board (plus the original $100 service visit). found 50+ online retailers selling the part for an avg. cost of $75. Install time would be about 1 hr. So they are either ripping you on labor cost or getting hundred's of dollars on markup. Stay away.

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IF YOU VALUE SERVICE AND DON'T WANT TO FEEL THAT YOU'RE GETTING NICKLED AND DIMED, I RECOMMEND YOU TAKE YOUR BUSINESS ELSEWHERE. BNG IS GETTING ONE STAR ONLY BECAUSE I CAN'T GIVE THEM ZERO.\n\nI've never written an online review before but was compelled to do so after getting a call from their service manager telling me that they are no longer interested in me as a customer. \n\nBefore thinking about calling BNG, I encourage any reader to consider the following:\n\n-It's ironic that they compare their service to that of Nordstrom on their website. My wife works at Nordstrom and it's a laughable assertion. NO ONE at Nordstrom would ever allow an issue to escalate to this level, let alone tell a customer that their business isn't valued.\n\n-on BNG's website, they urge their customers to check out various sites to understand their service against that of their peers. interestingly, their negative scores are in the area of service and price transparency(or lack thereof). \n\n-lastly, and the shame in my view, is that their ownership(specifically you Kathleen) doesn't feel they have any part in trying to solve a customer's issue. My initial experience with them two years ago was terrible for the same reasons. As a Ballard resident, I wanted to keep my business in my community and hoped that my initial experience was an aberration. In making my second appointment, and in fairness to everyone, I reminded them of my original experience. Unfortunately, they didn't pass this piece of information onto the service tech. When he tried to pull the same thing, I shared all of this with him and was understandably upset. in some ways, it was like a lamb to a slaughter.\n\nToo bad for them. After two tries to do the right thing, I'm forced to take my business elsewhere.

0
★☆☆☆☆

IF YOU VALUE SERVICE AND DON'T WANT TO FEEL THAT YOU'RE GETTING NICKLED AND DIMED, I RECOMMEND YOU TAKE YOUR BUSINESS ELSEWHERE. BNG IS GETTING ONE STAR ONLY BECAUSE I CAN'T GIVE THEM ZERO.\n\nI've never written an online review before but was compelled to do so after getting a call from their service manager telling me that they are no longer interested in me as a customer. \n\nBefore thinking about calling BNG, I encourage any reader to consider the following:\n\n-It's ironic that they compare their service to that of Nordstrom on their website. My wife works at Nordstrom and it's a laughable assertion. NO ONE at Nordstrom would ever allow an issue to escalate to this level, let alone tell a customer that their business isn't valued.\n\n-on BNG's website, they urge their customers to check out various sites to understand their service against that of their peers. interestingly, their negative scores are in the area of service and price transparency(or lack thereof). \n\n-lastly, and the shame in my view, is that their ownership(specifically you Kathleen) doesn't feel they have any part in trying to solve a customer's issue. My initial experience with them two years ago was terrible for the same reasons. As a Ballard resident, I wanted to keep my business in my community and hoped that my initial experience was an aberration. In making my second appointment, and in fairness to everyone, I reminded them of my original experience. Unfortunately, they didn't pass this piece of information onto the service tech. When he tried to pull the same thing, I shared all of this with him and was understandably upset. in some ways, it was like a lamb to a slaughter.\n\nToo bad for them. After two tries to do the right thing, I'm forced to take my business elsewhere.

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Last year I had used Burien Natural Gas to service a gas furnace in one of my rental units. They replaced the thermocoupler for the pilot light and charged $50 for the part.\nThis year, another unit had the same problem but Burien NG was booked until 3 days later and recommended I call Ballard Natural Gas. They came within a couple hours and everything was friendly, professional, and done right.\nThe charge for the service call was comparable but I was charged $150 for the same part Burien NG provided at one third the cost. What a markup!\nSo yes, Ballard Natural Gas is there when you need them and do it right, but you will pay for it.\nCall Burien Natural Gas first.\n

1
★★★☆☆

Last year I had used Burien Natural Gas to service a gas furnace in one of my rental units. They replaced the thermocoupler for the pilot light and charged $50 for the part.\nThis year, another unit had the same problem but Burien NG was booked until 3 days later and recommended I call Ballard Natural Gas. They came within a couple hours and everything was friendly, professional, and done right.\nThe charge for the service call was comparable but I was charged $150 for the same part Burien NG provided at one third the cost. What a markup!\nSo yes, Ballard Natural Gas is there when you need them and do it right, but you will pay for it.\nCall Burien Natural Gas first.\n

Pros: Quick, courteous, professional service

Cons: You pay for the HUGE markup on parts

.

I wanted a quote on a new furnace. This place had been recommended to me as giving fair prices and excellent service. I telephoned and made an appointment for a quote. The sales rep came out, took a look, measured my home, talked to me about my needs, and in a few days I received a detailed quote with several clearly-delineated variables. I emailed him for clarification on a couple of points and got an immediate response.

I had the work done, and I was very impressed with how clear the office staff was on how long the installation was likely to take. That was helpful. The staff who came out were very nice fellows and hard workers. They even took the trouble to explain to me how to clean the filters in the Honeywell air cleaning system attached to the old furnace. They reattached it to the new one, and told me that it was the same, essentially, as the systems they are selling now. I appreciated that they did not try to convince me I needed a new one, when it just needed cleaning.

Later, I had my ducts cleaned by the same company. Again, I was very impressed by the courteous and detailed service I received. The guy took special pains to keep my carpets clean and to make sure my cats did not escape outdoors.

PROS: They know what they are doing, and they treat you right
CONS: No negatives

5
★★★★★

I wanted a quote on a new furnace. This place had been recommended to me as giving fair prices and excellent service. I telephoned and made an appointment for a quote. The sales rep came out, took a look, measured my home, talked to me about my needs, and in a few days I received a detailed quote with several clearly-delineated variables. I emailed him for clarification on a couple of points and got an immediate response.

I had the work done, and I was very impressed with how clear the office staff was on how long the installation was likely to take. That was helpful. The staff who came out were very nice fellows and hard workers. They even took the trouble to explain to me how to clean the filters in the Honeywell air cleaning system attached to the old furnace. They reattached it to the new one, and told me that it was the same, essentially, as the systems they are selling now. I appreciated that they did not try to convince me I needed a new one, when it just needed cleaning.

Later, I had my ducts cleaned by the same company. Again, I was very impressed by the courteous and detailed service I received. The guy took special pains to keep my carpets clean and to make sure my cats did not escape outdoors.

PROS: They know what they are doing, and they treat you right
CONS: No negatives

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Message from Ballard Natural Gas Service

"Where the value always exceeds the price!"

More about Ballard Natural Gas Service

New installations and retrofits of heating, cooling, furnaces, air conditioning, split-fuel systems, dual-fuel systems, water heaters, tankless hot water heaters, custom sheetmetal too. Service & repair of furnace of most heating/cooling equipment.

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