Floorcraft Carpet One Floor & Home

★★★★★
Quality from the floor up since 1941
  • 470 Bay Shore Blvd

    San Francisco, CA 94124

    Map & Directions
  • 415-766-0593

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He was endlessly patient and knowledgeable and made the whole experience a pleasure.

2
★★★★★

He was endlessly patient and knowledgeable and made the whole experience a pleasure.

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My friend told me to go to Floorcraft as I needed carpet remodeled in my daughter's room. They had a huge selection and I found one I liked at a very reasonable price. They cut it for free and I was able to take it home very easily. Thank you for the awesome service.

2
★★★★★

My friend told me to go to Floorcraft as I needed carpet remodeled in my daughter's room. They had a huge selection and I found one I liked at a very reasonable price. They cut it for free and I was able to take it home very easily. Thank you for the awesome service.

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Floorcraft is very fortunate to have her. My bathrooms are coming out very nicely, especially my master bath (the tiles we chose makes the bathroom a relaxing oasis!).

2
★★★★★

Floorcraft is very fortunate to have her. My bathrooms are coming out very nicely, especially my master bath (the tiles we chose makes the bathroom a relaxing oasis!).

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Want someone who knows a thing or two about a thing or two, this business is worth a look. I saved close to $200 today and got exactly what I want and need.

2
★★★★★

Want someone who knows a thing or two about a thing or two, this business is worth a look. I saved close to $200 today and got exactly what I want and need.

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We have been working with Fred for many years at Floor Craft. We follow his advise and have always been happy with our purchases. \n

2
★★★★★

We have been working with Fred for many years at Floor Craft. We follow his advise and have always been happy with our purchases. \n

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The new hard wood flooring that we had installed on the first floor of our home came out beautifully. The installers were quick and polite and even got along well with our dogs.

2
★★★★★

The new hard wood flooring that we had installed on the first floor of our home came out beautifully. The installers were quick and polite and even got along well with our dogs.

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Just bought a huge carpet remnant here. I had fast, no-pressure assistance, the carpet was really well priced, they helped me load it into my car, it looks beautiful in my dining room.

2
★★★★★

Just bought a huge carpet remnant here. I had fast, no-pressure assistance, the carpet was really well priced, they helped me load it into my car, it looks beautiful in my dining room.

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Nice selection and staff. I had my kitchen floor remodeled by them and it looks spectacular.Thanks for all your help and I'll be sure to refer every body I know.\n

2
★★★★★

Nice selection and staff. I had my kitchen floor remodeled by them and it looks spectacular.Thanks for all your help and I'll be sure to refer every body I know.\n

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We had really good customer service here. We worked with Benjamin and he really knew what he was talking about. He helped us pick out exactly what we needed. This review only reflects the tile department.

2
★★★★★

We had really good customer service here. We worked with Benjamin and he really knew what he was talking about. He helped us pick out exactly what we needed. This review only reflects the tile department.

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My family and I are really enjoying our new floors that Floorcraft helped us get. Everyone we've dealt with from that business was extremely professional and friendly. I highly recommend this company to all.

2
★★★★★

My family and I are really enjoying our new floors that Floorcraft helped us get. Everyone we've dealt with from that business was extremely professional and friendly. I highly recommend this company to all.

.

Great staff and selection. The lady I dealt with was extremely pleasant and thanks to her my newly remodeled bathroom looks magnificent. Thank you for all your help.

2
★★★★★

Great staff and selection. The lady I dealt with was extremely pleasant and thanks to her my newly remodeled bathroom looks magnificent. Thank you for all your help.

.

My friend told me to go to Floorcraft as I needed carpet remodeled in my daughter's room. They had a huge selection and I found one I liked at a very reasonable price. They cut it for free and I was able to take it home very easily. Thank you for the awesome service.

2
★★★★★

My friend told me to go to Floorcraft as I needed carpet remodeled in my daughter's room. They had a huge selection and I found one I liked at a very reasonable price. They cut it for free and I was able to take it home very easily. Thank you for the awesome service.

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\nI just recently opened up my own Mexican food shop, and this is the company I hired to install my hardwood floors. They did a beautiful job and it looks authentic with the Mexican theme.

2
★★★★★

\nI just recently opened up my own Mexican food shop, and this is the company I hired to install my hardwood floors. They did a beautiful job and it looks authentic with the Mexican theme.

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I called Floor Craft and they came out to my home and gave me a quick estimate with different suggestions how to fix my tile problem. The work was completed within days with excellent results. I found them to be an expert in their field and their work demonstrated their expertise. I will use them again in the future.

2
★★★★★

I called Floor Craft and they came out to my home and gave me a quick estimate with different suggestions how to fix my tile problem. The work was completed within days with excellent results. I found them to be an expert in their field and their work demonstrated their expertise. I will use them again in the future.

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Floorcraft did our original wood floors, so we didnt hesitate to call them when we decided to add more wood floors. As always, The outcome was beautiful! The crew was professional, great to work with and quickly addressed any concerns we had. We love them so much that were considering doing more home remodeling for our home. Thanks, Floorcraft!!\n

2
★★★★★

Floorcraft did our original wood floors, so we didnt hesitate to call them when we decided to add more wood floors. As always, The outcome was beautiful! The crew was professional, great to work with and quickly addressed any concerns we had. We love them so much that were considering doing more home remodeling for our home. Thanks, Floorcraft!!\n

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The sales and installers that we worked with were both very helpful. They took their time to help us pick out what would look in our 3 bathrooms. Thank you for the service that you provided and the hard work that you put in.

2
★★★★★

The sales and installers that we worked with were both very helpful. They took their time to help us pick out what would look in our 3 bathrooms. Thank you for the service that you provided and the hard work that you put in.

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A friend told me to go there. I am glad I did. They have a huge selection and great prices on carpet remnants. I found exactly what I wanted.\n

2
★★★★★

A friend told me to go there. I am glad I did. They have a huge selection and great prices on carpet remnants. I found exactly what I wanted.\n

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I was in last week and the sales man listened to me, helped me choose a product and the estimate was quickly done. I thought they have a great selection and the price was less than I thought it would be.

2
★★★★★

I was in last week and the sales man listened to me, helped me choose a product and the estimate was quickly done. I thought they have a great selection and the price was less than I thought it would be.

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Floor Craft are professional, honest, and precise. You guys have people on board that are hard workers and aim to please. They all go out of their way to be sure the customer is satisfied by working side by side every step of the way. I would definitely recommend Floor Craft to anyone who ask.

2
★★★★★

Floor Craft are professional, honest, and precise. You guys have people on board that are hard workers and aim to please. They all go out of their way to be sure the customer is satisfied by working side by side every step of the way. I would definitely recommend Floor Craft to anyone who ask.

.

Everyone was very helpful and accommodating. On top of that, they were friendly, made it a pleasant snapping experience. Gary and Beatrice were great!\n

2
★★★★★

Everyone was very helpful and accommodating. On top of that, they were friendly, made it a pleasant snapping experience. Gary and Beatrice were great!\n

.

Fred knows his products and how to treat the customer no matter what they spend. He is unique from other sales men at other places.

2
★★★★★

Fred knows his products and how to treat the customer no matter what they spend. He is unique from other sales men at other places.

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\nThey have a great selection and the salesman was very informative.

2
★★★★★

\nThey have a great selection and the salesman was very informative.

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My friend told me about Floorcraft when we decided to refinish our floors. The sales people were very friendly. They had a really big selection and we were able to find what we wanted for very good price.

2
★★★★★

My friend told me about Floorcraft when we decided to refinish our floors. The sales people were very friendly. They had a really big selection and we were able to find what we wanted for very good price.

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Richard my salesman helped me pick the perfect wood for my house. I am very happy with the installation.

2
★★★★★

Richard my salesman helped me pick the perfect wood for my house. I am very happy with the installation.

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Our sales man David was very helpful.He showed all of our choices and made the selection process easy. They have a huge selection and they were great with the follow up to see if we liked the finished product.

2
★★★★★

Our sales man David was very helpful.He showed all of our choices and made the selection process easy. They have a huge selection and they were great with the follow up to see if we liked the finished product.

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Great selection of quality brands of appliances and excellent customer service.

2
★★★★★

Great selection of quality brands of appliances and excellent customer service.

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My neighbor told me to go there. I loved it. They had such a great selection, and the staff was very helpful in helping me find what I needed.

2
★★★★★

My neighbor told me to go there. I loved it. They had such a great selection, and the staff was very helpful in helping me find what I needed.

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The salesman guided me through all the choices with expertise and made it easy. The selection is huge!

2
★★★★★

The salesman guided me through all the choices with expertise and made it easy. The selection is huge!

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Lisa was very helpful and knowledgeable. She helped me out a lot during the whole process. She is a great employee to have on your staff!

2
★★★★★

Lisa was very helpful and knowledgeable. She helped me out a lot during the whole process. She is a great employee to have on your staff!

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Excellent job! You guys did and amazing job on my kitchen! I will be sure to show it off then refer! Thank you!

2
★★★★★

Excellent job! You guys did and amazing job on my kitchen! I will be sure to show it off then refer! Thank you!

.

Customer Service was really great with me!! I was referred to them by a friend of mine who had used them, I received really good results!

2
★★★★★

Customer Service was really great with me!! I was referred to them by a friend of mine who had used them, I received really good results!

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The selection is really nice. It was great to walk in and be greeted so nicely, and be shown everything they have to offer. I was very happy with the prices too. Our home is going to look great!

2
★★★★★

The selection is really nice. It was great to walk in and be greeted so nicely, and be shown everything they have to offer. I was very happy with the prices too. Our home is going to look great!

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My new carpet looks AMAZINGGG!!! I am so happy with the results, and having nice new carpet is the best feeling! Installation was much quicker than what I had expected too.

2
★★★★★

My new carpet looks AMAZINGGG!!! I am so happy with the results, and having nice new carpet is the best feeling! Installation was much quicker than what I had expected too.

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I received amazing customer service here!!! They had really great prices and the service was definitely above and beyond any other place we had been to prior.

2
★★★★★

I received amazing customer service here!!! They had really great prices and the service was definitely above and beyond any other place we had been to prior.

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We went to Floorcraft to look for a new cooktop and we had to wait for the salesman for a half hour, since according to the front desk person there is only one person working in the department even though there are a bunch of people that work there that don't have anything else to do. We politely asked about information about a few brands we were interested in, and he was very inpatient with our questions and then promised us a price quote. He never returned and then we saw him talking to another customer who he probably knew, and we never got our price quote or even his acknowledgement that he even cared that we were still waiting for him. I guess only losers get to work at this crappy place, and I'm glad we found out how lousy their customer service was before we spent thousands of dollars there on a new cooktop. My advice is to don't even bother browsing there, plus we found out they don't even have a contract with Wolf appliances anymore even though they still advertise they do on their website. Also before we found out they lost their Wolf contract, all he said was that ""if you want information about Wolf products I cannot help you"" and did not even want to answer our questions about other brands we were also interested in. Floorcraft is awful, and will go out of business soon if they keep treating their customers so badly. If you wanted to be treated respectfully then DO NOT GO TO FLOORCRAFT, go to Expo or some other good stores.

0
★☆☆☆☆

We went to Floorcraft to look for a new cooktop and we had to wait for the salesman for a half hour, since according to the front desk person there is only one person working in the department even though there are a bunch of people that work there that don't have anything else to do. We politely asked about information about a few brands we were interested in, and he was very inpatient with our questions and then promised us a price quote. He never returned and then we saw him talking to another customer who he probably knew, and we never got our price quote or even his acknowledgement that he even cared that we were still waiting for him. I guess only losers get to work at this crappy place, and I'm glad we found out how lousy their customer service was before we spent thousands of dollars there on a new cooktop. My advice is to don't even bother browsing there, plus we found out they don't even have a contract with Wolf appliances anymore even though they still advertise they do on their website. Also before we found out they lost their Wolf contract, all he said was that ""if you want information about Wolf products I cannot help you"" and did not even want to answer our questions about other brands we were also interested in. Floorcraft is awful, and will go out of business soon if they keep treating their customers so badly. If you wanted to be treated respectfully then DO NOT GO TO FLOORCRAFT, go to Expo or some other good stores.

.

This is the first negative online review I have ever written, if that indicates how judicious I am in handing out negative comments.\n\nI called Floorcraft searching for a particular carpet product, and was directed to a salesperson named Gary. My query was met initially with an audible ""Sigh..."", and after I explained what I was looking for, Gary lectured me in a very rude and condescending manner that I wasn't giving him the information he needed.\n\nAfter speaking briefly with his manager, apparently Gary has a history of this treatment of customers. My advice, ask for somebody else other than Gary, because Floorcraft may very well otherwise be a good place to do business. \n\n

0
★☆☆☆☆

This is the first negative online review I have ever written, if that indicates how judicious I am in handing out negative comments.\n\nI called Floorcraft searching for a particular carpet product, and was directed to a salesperson named Gary. My query was met initially with an audible ""Sigh..."", and after I explained what I was looking for, Gary lectured me in a very rude and condescending manner that I wasn't giving him the information he needed.\n\nAfter speaking briefly with his manager, apparently Gary has a history of this treatment of customers. My advice, ask for somebody else other than Gary, because Floorcraft may very well otherwise be a good place to do business. \n\n

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Every individual I have dealt with at Floorcraft is horrible. I have had many problems with ordering tile from them. 1) did not receive call about tile arriving 2) was not informed a decorative tile would not be arriving for 3 months 3) have called to ask the status and was rudely told that it could not be found without an invoice number 4) the phone system is unreliable and goes in circles because nobody picks up the darn phone 5) have been misinformed of when fixtures would arrive\n\nUnfortunately I am stuck with having to deal with them since I cannot cancel my orders. I will never recommend this store and wonder how they could be in business with such horrible people working there who are not helpful at all

0
★☆☆☆☆

Every individual I have dealt with at Floorcraft is horrible. I have had many problems with ordering tile from them. 1) did not receive call about tile arriving 2) was not informed a decorative tile would not be arriving for 3 months 3) have called to ask the status and was rudely told that it could not be found without an invoice number 4) the phone system is unreliable and goes in circles because nobody picks up the darn phone 5) have been misinformed of when fixtures would arrive\n\nUnfortunately I am stuck with having to deal with them since I cannot cancel my orders. I will never recommend this store and wonder how they could be in business with such horrible people working there who are not helpful at all

.

We needed to match flooring to extend our laminate floors into a hallway. The salesperson looked at the sample we brought in and indicated that they had the same floor available. We ordered the flooring and the labor. Workers came and ripped up the existing flooring in order to match and extend the floor. After ripping out and destroying 5 pieces they realized the flooring wasn't the same and could not continue. Floorcraft didn't accept any responsibility and indicated could not help us. Their only solution was to refund our money. The salesperson should not have sold us the wrong flooring to begin with. We lived with a ripped up kitchen floor for 6 months. They did't agree to assist us or make restitution. Neverless to say, we will not be shopping at Floorcraft, they have difficulty taking responsibility for their projects. POOR CUSTOMER SERVICE AND FOLLOW THROUGH.

0
★☆☆☆☆

We needed to match flooring to extend our laminate floors into a hallway. The salesperson looked at the sample we brought in and indicated that they had the same floor available. We ordered the flooring and the labor. Workers came and ripped up the existing flooring in order to match and extend the floor. After ripping out and destroying 5 pieces they realized the flooring wasn't the same and could not continue. Floorcraft didn't accept any responsibility and indicated could not help us. Their only solution was to refund our money. The salesperson should not have sold us the wrong flooring to begin with. We lived with a ripped up kitchen floor for 6 months. They did't agree to assist us or make restitution. Neverless to say, we will not be shopping at Floorcraft, they have difficulty taking responsibility for their projects. POOR CUSTOMER SERVICE AND FOLLOW THROUGH.

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