2505 Junior Street
Orange City, FL 32763
386-960-8282
My son is nearly 4 years old and has been seen by Dr. Landis and Dr. Roque since birth. They are amazing Pediatricians; kindhearted and well-educated. However, we have noticed over the years, that their staff has become increasingly apathetic. The staff is terse and disinterested. When we changed insurance carriers we were treated very rudely, simply because it required additional paperwork for them to process. Furthermore, their request for school forms (and anything else) is absurd to say the least, after a series of laborious efforts you are left with no forms and total frustration. And if your at the point were you would like to voice your opinion about the lousy service, you're transferred to yet another voice mail. As a result of the staff's crude behavior and ignorant ways, we are now searching for another Pediatrician. Dr. Roque and Dr. Landis are amazing Pediatrician's, however, a doctor's practice is only as good as his staff.
1My son is nearly 4 years old and has been seen by Dr. Landis and Dr. Roque since birth. They are amazing Pediatricians; kindhearted and well-educated. However, we have noticed over the years, that their staff has become increasingly apathetic. The staff is terse and disinterested. When we changed insurance carriers we were treated very rudely, simply because it required additional paperwork for them to process. Furthermore, their request for school forms (and anything else) is absurd to say the least, after a series of laborious efforts you are left with no forms and total frustration. And if your at the point were you would like to voice your opinion about the lousy service, you're transferred to yet another voice mail. As a result of the staff's crude behavior and ignorant ways, we are now searching for another Pediatrician. Dr. Roque and Dr. Landis are amazing Pediatrician's, however, a doctor's practice is only as good as his staff.
Dr. Roque is very friendly and personable. The staff at Lake Mary Pediatrics always makes you feel welcomed and treats you with kindness. They make going to the pediatrician a pleasant experience.
5Dr Roque does a great job from diagnosing items to providing the finest service. He does such a good job relating to the kids. Because of this it makes doctor visits so much easier.
52505 Junior Street
Orange City, FL, FL 32763
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Lake Mary, FL, FL 32746
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