Los Angeles, CA
I contracted them provide food for a wedding reception - three 45-serving salad trays and four pies, which was confirmed by phone and email. On the day of the reception my friends went to pick up the food and all they had were the three salad trays - quite a bit smaller than described - and NO pies, for the unbelievable price of $438.91. My friends compained but were not allowed to take ANY food without paying the full price. We had a wedding reception full of hungry guests, which Auntie Em's knew - they had us over a barrel. My friends frantically scrambled around town and managed to buy four supermarket pies to replace the ones that Auntie Em's didn't make. It was a pretty sorry wedding reception, with not enough salad to go around and supermarket pies.
I have been trying now for about three months to be reimbursed for the pies that we were charged for but never got, and it has been a nightmare. They have apologized profusely and repeatedly promised to send me a check but they never do. It's not like I'm asking them for a special favor, I just want to be reimbursed for the pies that they charged me for and did not make. How hard can this be? But despite repeated promises and apologies the check (like the pies) never materializes.
As a side note I should mention that you shouldn't go there if it makes you uncomfortable to see employees browbeaten by the management/owners.