Purchased sofabed. lst attempt to make into a bed 4 wks. ago. Won't work, does not flatten out and is l2" away from the back of rhe sofa. These things happen, BUT, have spoken with Ikea once (I had 6 lines on hold for them, before I finally got thru) - they assured me of service within 48 hrs. That hasn't happened. Impossible to get thru to customer service on telephone (you will have to try your call later(after you finally get thru to the store). A totally unsatisfactory experience, an inferior product, and no service.