Mary's Pet is another one of Fresno locally owned Pet Stores. At first my husband and I loved the charm of this small pet shop- until we actually asked some questions.
The sales people are unknowledgeable and they are often understaffed. The birds are kept in horrible conditions- dirty cages, overfilling. Guniea Pigs and Rabbits are also bursting at the seams in horrible living conditions.
The isles are small and dusty,
and the prices are high.
PROS: locally owned
CONS: animals for sale look neglected and abused, bad customer service
I had my first experience with Whities when I moved down to Fresno from Northern California. I wanted a "good" pet shop, and was shown Whities.
Whities contains a small-town, locally owned feel with knowledgable sales people. Teenagers can be seen maning the cash register, but this teens show a passion for animals not seen anywhere else but the local aspca. If they can't help you, they direct you to management, who will supply you with answers and make sure you leave satisfied.
While the prices are a little on the expensive side, I find myself choosing Whities over other Pet Store chains simply because the customer service is worth the price. Going there, I know I can get exactlly what I need, and I do not need to worry about studying up on anything before I get there- their knowledgable sales people are there to answer my questions.
While it is hard to specialize in much, they do a good job of having a good supply for each type of animal- from repile to bird to fish, with a good supply of cute cat and dog stuff as well. They take orders over the phone and have been shown to be charitble to the local animal organizations.
PROS: Customer Service, merchandise in stock, locally owned.