I took my golden in for a bite wound over the weekend and needed the ER service. The vet treated the wound with a drainage system, and warned us that we shouldn't let her bite at it. But, if she did bite that we should get a hood. That was the only advice. Well, she ripped it out 30 minutes later, and we had to take her back. They kept her all night again and told us we would receive a call in the morning, but we didn't. We called and they said we could pick her up in the late afternoon, but they were very evasive in their answers and we thought that their were some complications or that she may have died and they needed the doctor to tell us. All day they left us hanging on edge. When we picked her up we were told that they would wrap the wound this time!!! Wow, if that would have been done the first time we wouldn't have had to make our dog suffer for the second day and night in their hospital. Of course we were charged for this wrapping job and it cost another 400 (first visit was 650). The day vet also told us that we should severely limit her activity, but the first vet never told us this. Also, the dates for the stitches and drainage removals varied by a week from vet to vet in the clinic. I just feel that if we were informed better the first time we would have avoided a second visit. Why wasn't the wound wrapped the first time, when I asked I got no reply and an "uh-huh, I see."
The extra cost was an issue, but the most objectionable offense was to tell us our dog would be ready to pick up at 8, but make us wait until 4 and being cryptic and rather rude about the reasoning behind a delay that was justified by a need to speak with a vet, but the vet only told us that we needed to make another appointment to get the drain out. Couldn't a tech have done that?