Palo Alto, CA
Had a 1999 BMW. the right turn signal won't shut off. I called around a few BMW shops, and foreign car shops, and decided to try this place because they specialize in BMW and Mercedes, and had good reviews on other internet sites. My first phone contact was positive, the office is well-organized and staff knowledgeable and courteous. The shop looks very clean.
They found the problem in the turn signal switch and replaced it. The technician noticed the serpentine drive belts are badly cracked, and recommended replacing the belts. I checked my car maintenance records, and another shop had noticed cracks on the belts 18 months before. So this is an honest work that needs to be done.
Overall, I am very impressed that the technician did not simply replace the signal, but went beyond the job and checked out the car's condition, belts, brakes, etc. I will definitely use this place again.
We used to have 2 Toyotas and used Yarnell's for a period of 15 years. I am very happy with their service, they do good work, honest, and reliable. Most of the work done on our cars were routine maintenance, but after 10 years, as things wear out, Yarnell's will recommend repair or replacing parts only when needed.