We have never had to wait an inordinate amount of time. Their rates for different procedures are competitive, we found that out the hard way when we traveled to Lancaster for what we thought was a good deal and it turned out Dedicated Dental's rates were less on every item on the bill. They are great with kids and not high pressure on what you need to have done. Also reasonable when it comes to large bills, they are nice enough to work with us on it. I definitely recommend this office for the entire family.
I'll keep it plain and simple. The range is great, sales and service is terrible. I do not need clerks to kiss my behind as a customer but the people working here for the most part are rude and tend to ignore you. "May I help you?" is not something you will ever, ever here in this place.