I cringe every time I drive by this place. First off, I find it hard to believe all the positive ratings on other sites such as http://YP.com and citysearch. Based on my experience with them, this is a stretch. A very long one! (They SUCK!!!)
I live down the street and I used to go there for basic service, as they lured me in with their $9.99 oil change specials. Had some other minor work done, but nothing major for this simple reason:
Everytime I had an oil change, they would come out with a mile long list of things I needed to get done. I would then go to my mechanic friend, who, 9 times out of 10, would look over my car and tell me the work wasn't necessary, or he felt the estimate was high.
They also provided me with a "comment card" one day after an oil change. It clearly said to fill it out and bring it in the next time you come in and you get a free tire rotation. So upon my next oil change, I gave them the card and asked them to rotate my tires.
When I went to pick the car up, my bill was almost $60 (not $12.00 as usual.) I asked what was going on and they told me they did the whole "20 point or whatever inspection," which is $45.00. I explained very clearly that all I wanted was my tires rotated, and that should be free!
Things got heated and an old man, probably the owner, came up front to see what was going on. I pleaded my case and the person I was dealing with, in front of everyone there, said "He only comes in for the oil changes!."
The old man then said to me repeatedly, "Just leave."
I was astonished- that is the way they treat a customer? Especially in public? They ended up not charging me the $45, but I think the feeling was mutual- we will no doubt, EVER do business together again. I suggest you do the same