We have been taking our dog here for 3 years. Great vets and techs.
Be a bit cautions about recommended visit frequency and vaccines etc. They have recently begun suggesting biyearly visits and vaccines such as bordetella even though our dog is never kenneled. I??m sure this is partially an effort to improve animal care, but I worry profit is also a consideration- they are a business after all. Just make sure their suggestions agree with published recommendations and your pocketbook.
They are not overly pushy about these new practices and the care is still excellent so they still have my business and my recommendation.
I have been taking my Honda Civic to Victory Honda in Plymouth for service since I bought it from them in 1999. Great service and free loaners for work over 4 hours. Pricing is a touch high, but worth it in service and quality.
They do suggest routine maintenance a bit earlier than the manual indicates, but they aren't overly aggressive about it.
My buying experience was great also- but that was 8 years ago so I can't comment on the current sales staff.
I chose Plymouth Plumbing to repair a shutoff valve because they would schedule a specific appointment time and quoted what seemed to be a reasonable price ($80 an hour plus parts). Unfortunately, they failed to come through in both categories.
1. The plumber called at our scheduled appointment time (after I had already taken time off of work) to inform me he had a more urgent (e.g. profitable) call and I would have to be rescheduled. So much for scheduling appointments, but at least he called.
2. When he came out for the rescheduled visit- he damaged a drain valve during the repair and chose to cap it instead of properly repairing his mistake.
3. He was finished after 45 minutes in the house and announced a bill of $175!!! He acted insulted when I asked for a breakdown of the parts and labor but reluctantly wrote one up. I was being charged $65 for a valve I later found on Amazon for $30 (his price would be considerably less with a bulk discount). I was also being charged $10 for flux and solder! He surely used only pennies worth of these consumables during my repair. I was also being charged $10 for the cap used to fix the plumber??s mistake mentioned above and another $10 for some misc 2?copper piece worth about $1. My math says he was charging $95 for about $25 in parts. Fortunately, I wasn??t charged for the butane he used in his torch. He must have forgotten.
I don??t have a lot of experience with professional service companies, so maybe these are very common practices. Regardless, I feel they misrepresented their fee structure by not disclosing that ??parts? in ??parts and labor? means they can charge whatever they want for the items they use during a repair up to a 10x markup. I believe up to 50% is reasonable, but 400% is simply outrageous.
I caution others to make sure you understand all charges when dealing with this company.