Bad news .. I think they medically treated my dogs adequately but the doctor is mean and that filters down to the front desk ... won't make eye contact, ignores that you spoke or asked a question, 3-4 pets? Forget an appointment for all on the same day.. they will not do it! You have to come in day-after-day-after-day-after-day .. and if you ask for better consideration, the doctor will get on the phone and yell at you and over-talk you .. the front desk does the same kind of stuff.. no eye contact.. Repeatedly, when checking out, won't tell you your business is complete, while you wait a very long time, then look up and coldly tell you it is finished. This happened several times and I finally realized it was deliberate.
I am in my 60s and expected a warm and caring experience and was ready to give the same in return. These people were a shock to me. They don't like people.