First review: 1/14/08
Maude's motto is "As urban as you can get in the suburbs," and it's true! The salon is clean, comfortable, and inviting, but its whimsical style is what really sets it apart. The decor is urban loft meets shabby chic. Each station is arranged with a comfy salon chair, a huge industrial toolkit for the stylist's gear, and a curvy, full-length mirror in a scrolled iron frame. Maude has easily injected a bit of eclectic style into old-town Herndon.
The salon services are priced a little on the high side considering how far it is from the big city, but the prices aren't unreasonable. Seasoned talent is the most expensive, but a cut and color by new talent will run about $105. Services by an apprentice are a bargain.
Cassy did my hair, and she was great!!! On the Maude webpage (www.maudehair.com), she's categorized as new talent, having recently moved up from Maude's apprentice program. She was caring and interested, taking her time to understand my personality and my needs. She understood that I wanted a change, but I think she also sensed my reluctance to change my hair too dramatically--and her solution was perfect. I've been totally loving my new 'do! Only problem is that a new 'do never lasts! But I'll definitely be going back.
Word of warning: DON'T BE LATE!!! If you are 15 minutes late, they WILL cancel your appointment! It happened to me, and if I didn't love my stylist so much, I would NEVER go back there.
On my 3rd or 4th visit to Maude, on Friday, March 14, I was running a bit late. It was raining outside, I was driving from Fairfax to Herndon to make a 6 p.m. appointment, and the traffic was o.k. until I got into the heart of Herndon--where I spent the last 15 minutes waiting through several red-light cycles where the road goes from two lanes to one. Right as I pulled into a parking space at 6:15, my phone rang, and when I answered it, I was informed that I was late for my appointment and asked when I would like to reschedule. I apologized for being late and told the girl on the phone that I was there and had just pulled into the parking lot, but again I was asked when I would like to reschedule my appointment. I again apologized for inconveniencing them and repeated that I was in the parking lot. And she again asked when I would like to come back. I asked if they had a policy whereby they automatically cancel appointments if someone is 15 minutes late, and she said yes. I sat in my car in stunned disbelief, so absolutely taken aback that I had no idea how to respond, and I finally told her that I was not prepared to make another appointment because my calendar was not available because I was sitting in my car in their parking lot!!!
Needless to say, customer service is apparently not at the top of Maude's priorities. I guess being "urban" in the suburbs means acting like you're a prime, in-demand salon in the city and treating your customers like they need to earn the right to be served. Whatever. I understand my role in this mess (after all, I was the one who was late), but I was prepared to spend $150+ that day on a cut, color, tip, and some products. Instead, my money and I were sent packing, and Cassy was left with a client-free slot in her schedule on a Friday night--doesn't seem like good business practice to me.
On a subsequent visit, I relayed my experience to Cassy, and she apologized profusely. I got the impression that she was probably not at liberty to offer any compensation for my inconvenience, but she said that if she had known that I was sitting in the parking lot, she would have taken me even though I was late. Lesson learned: if this ever happens again, I will ask the receptionist to let me speak to Cassy, because I don't think that she is going to turn away a paying client for being a measly 15 minutes late.
I originally gave W.T. a 5-star rating--and based solely on my own experiences with the body shop, I probably still would. However, after my boyfriend took his car there for repair service (based on my rave reviews), I almost feel like I was deceived. I have begun to doubt my own judgment, and I have come to question the ethics, knowledge, and experience of the service shop.
THE BODY SHOP EXPERIENCE (POSITIVE):
I've taken my Honda CR-V to W.T. Auto Body twice for collision repairs resulting from two separate rear-end collisions. The first time, I chose W.T. Auto Body based on a recommendation from an insurance company. The second time, I chose W.T. Auto Body based on my previous experience.
Both times, the mechanics performed a thorough assessment of the damage and the service advisor provided a clear explanation of the extent of the damage, outlined the recommended repairs, quoted a reasonable time frame for the repairs, and kept me abreast of the progress and of any changes to the scope of the work. From the standpoint of an insurance claimant (e.g., the one who got hit), the staff seemed to look out for my best interests in restoring the car to its precollision condition. (Word of warning: I am also aware that in cases of insurance claims, it is also in the shop's best interest to do as much work as it can get away with because the insurance company is footing the bill)
In addition to being impressed by the excellent customer service, I was also impressed by the superior quality of the body work. Whenever possible, OEM parts were used, and the quality of the installation and workmanship was excellent. The service advisor even went so far as to replace after-market parts that were also damaged in the collisions. And finally, my car was cleaned on the inside and outside before I picked it up.
Because my repairs were charged to insurance claims, I am unable to comment on the final cost from the standpoint of an independent consumer.
THE SERVICE SHOP EXPERIENCE (NEGATIVE):
When my boyfriend's PT Cruiser wouldn't turn over after repeated attempts to start it with and without a jumpstart, he had it towed to W.T. for a repair estimate. The mechanics performed $200 worth of diagnostic tests and then advised him that the car's engine was not getting any compression and would need to be replaced. He was given an estimate of around $6000 for a new engine.
Before agreeing to have the work done, he opted for a second opinion. He had the car towed to the dealership, where the mechanics confirmed his initial suspicion that the battery was dead. They further advised that the car wouldn't start because the engine was flooded from the attempts to start it. The flooded engine resulted in the compression being a bit high (and not nonexistent, as was advised by W.T.'s mechanics).
The bottom line is that W.T. charged $200 to perform diagnostic tests that resulted in an incorrect diagnosis and then estimated $6000 for the work to replace an engine that was perfectly fine. In the end, the mechanics at the dealership replaced the battery, flushed out the engine, performed other scheduled maintenance tasks, and had the car up and running in less than a day for less than $1000.
THE FINAL WORD:
Based on my two positive experiences with W.T. Auto Body, I had planned to return to have some general mechanical repair work done as well. My boyfriend's experience in the meantime has completely changed my opinion of the shop, and I don't know if I will go back again.
The body shop staff seems to be experienced, knowledgeable, and honest. However, the same cannot be said of the service shop staff. I don't know whether the service shop mechanics at W.T. are intentionally dishonest or sincerely incompetent, but either way, the fact that I have to wonder leaves me questioning not only their competency, but also their ethics.
Dr. Favis is a friendly, caring, and gentle dentist. He and his staff are very professional, but that doesn't stop Dr. Favis from also being very personable and taking a sincere interest in his patients' lives. He must have hundreds of patients, but he always sems to remember details about my life.
Dr. Favis is one of the few Northern Virginia dentists with a Waterlase (http://www.waterlasedentistry.com) in the office. This machine makes dental work a lot more comfortable!
The office is clean, the waiting room is inviting, and the staff is pleasant and efficient. A regular cleaning appointment can usually be scheduled within a few weeks of calling, and emergency appointments can usually be scheduled within days.
I would recommend Dr. Favis to anyone looking for a dentist. Everyone that I've sent his way has been happy with his work. I'm an adult patient, and I don't have kids, but Dr. Favis's energetic and caring demeanor is sure to appeal to all ages.