I stopped by this spa for a brow and lip wax. The facialist applied wax that was to hot to my lip and I was left with a 1st degree burn. I promptly reported the burn to the front desk and they excused the treatment as "she usually does sugar waxing". As the evening went on, the burn became more severe and painful. The following morning, I called the spa and left a message for the owner to call me. She did, but only defended the spa and certainly did not give me any form of customer service or an apology. I use this review as a warning to be careful of the wax. The facialist should have tested it before applying it to my lip. And rest assured, I won't be returning to this spa.