I went here on days when their sister hospital, The Cat Clinic of Woodstock was closed. All three of my cats, and one with restrictive cardiomyopathy, were treated primarily by Dr. Kristen Parker, who is a very knowledgeable and compassionate veterinarian. Through the worst of times, following an episode of congestive heart failure, I believe the regular care my cat got here is what ultimately saved her life. The vet techs here are also very good, and one in particular named Jo was superb. I no longer go to this clinic because I moved 35 miles away, but for anyone in Woodstock, I highly recommend this clinic.
I find it unsurprising to read all the terrible reviews for this hospital, the complaints are well founded. This is a horrible clinic. I brought my cat here because her breathing was labored. An x-ray revealed fluid on her lungs, and I was told she more than likely had congestive heart failure and needed lasix treatment to remove the fluid. I was also told they would keep her overnight to do that. That was shortly after midnight. When I called the next day to arrange transport to her regular vet, there had been a shift change, and the new vet on duty told me, "she hasn't improved much, I would like to put her on lasix." She couldn't explain why the vet I originally saw had not administered lasix as indicated. I later had a conversation with him, he told me he didn't treat her as planned because he wanted to confirm she had congestive heart failure, and other conditions hadn't been ruled out. His primary concern was that lasix would dehydrate her. The problem with this is that the side effect of the lasix can be treated, but the failure to treat the fluid on her lungs almost killed her. In other words, treat now, diagnose later - this is an emergency! When I transported her to her regular vet, they put her on lasix immediately, but her condition had severely worsened, and she almost died due to the delay in starting lasix. The vet also made some untruthful remarks on my cat's medical charts, presumably to cover himself in the event of a lawsuit. Overall, this is a highly unprofessional clinic, whose primary concern is money, and some of the veterinarians who work here are incompetent. I do not recommend taking your pet here at all.