I'm a longtime Verizon customer, and after reading the previous review was concerned about this particular store's service. However, when I arrived at 4PM on a holiday weekend Sunday, the repair line was empty, and it seemed like everybody needing attention was getting taken care of. Everybody seemed happy, and the conversations I heard told me that the staff was professional, empathetic, and looking to help. Gotta give companies that are providing great service 5 stars. In my case, they warrantied an 11 month old phone, did the xfer of my addresses and pictures, and returned it for no charge, no unnecessary delays, and with a smile. 5 stars from me.