My AC went out in August - aggghhhh. I have a Trane unit so I contacted them and found the nearest authorized service - these folks. I called and they told me that they could not be out for a week - so I waited in August heat for them to arrive. Since I was going to have to take time off I made a Dr's appointment for the same day and thought I would take the whole day and get this all done. Twice that week Anchor called and tried to upsell a new unit to me and twice I asked them to fix my current unit. Twice they told me I didn't have an appointment and then found I did after looking. Nervious yet? I was.
The day arrives and I go to the doctor. While I was in the lady at Anchor called and left a message for me to call and reschedule my appt. since I was only a maintenance call and they had emergencies to take care of. I called them in a really bad mood and asked to speak to the owner. He wanted 10 minutes to check into my story and said he would call back. An hour later he called and told me that he had me down for a maintenance service and that my ac was WORKING. I let him know that it had not been working for over a week and that his reliable staff tried to sell me a new unit and a service contract and screwed up the notes on the file. After I told him I was going to Trane he finally agreed to send someone over - 7 hours after my appointment!!! Then the guy finds the problem is a blower motor and wants to order one for me for $500 bucks. I found the unit at Granger the next day and paid $92 dollars for it - fixed the unit myself and it has worked perfectly since.
This company tried to sell me a unit I didnt need, a service contract they wouldn't honor and a motor at 5 times its cost. All at the same time they were really sticking it to other customers at "emergency" rates. The owner actually told me that people were dying in Douglasville because they did not have ac and he had to help them first. A bald faced lie.
I would never use them. Find someone else.
I went in to look at a vehicle and trade mine. They are like many dealers that low ball your vehicle and want full sticker for theirs. That is exactly what happened to me and I let the salesman know that his "offer" of sticker price was ridiculous and that I had taken the time to research my vehicles value before coming in. From now on I have one more car dealer that I won't be fooled into believing that they "need me and love me". I'll buy at Gene Evans Ford instead.