Peninsula Native P.
Last Friday was my first visit to The Broadway Grill, Burlingame CA. I am a long time resident of the area. Experience started out with cocktails at the bar. Our bartender George was very friendly and handled the groups drink requests with a smile.Our table was held while we were at the bar. Our hostess was friendly and accommodating. We got a nice table in a quiet corner. I frequent this area and was surprised to see that the restaurant wasn't very crowded or busy. This is not typical for a Friday evening. The restaurant has a nice overall atmosphere, and live piano music. Our waiter presented and introduced himself. He was pleasant and friendly and appeared to be on top of things. One person in our group requested some butter. This is where things started going bad. After 3 separate requests we just stopped asking. My wife ordered a salad and shrimp for dinner. She asked that they both be served together when the table's dinner was served. Her salad came out 5 minutes later. She just pushed it off to the side. Our appetizer showed up and was very good.Our waiter never checked in with us, or asked how we were doing. We finally got some butter, but our bread was cold by this time. More than 40 minutes had now passed since we placed our order. Frankly I was a little hungry by this point. A few minutes later, another server presented with one of our groups dinner. The problem, no one else had their dinner. We sat for 5 minutes before I finally told him to start eating without us. The other meals came finally. Rack of lamb was very good. Pork Chops were dry. Shrimp and clams were excellent. Portions were SMALL. I finally talked to the waiter and expressed my dissatisfaction. The executive chef presented at our table next. He asked me to provide specific examples so he could help his team improve. I provided this. He then offered a round of drinks. We declined. A round of cocktails wasn't going to fix this. At the end of dinner another person presented and asked if we wanted a "special" drink. We declined this as well. While I did get the impression that they were concerned about my unsatisfactory experience, their offering alcohol to "wash it away" didn't sit well with me. I paid the bill, and left no tip. I would not normally do this, but felt it was the only way to demonstrate the level of dissatisfaction with my visit and experience.I am undecided at this point about giving Broadway Grill a second chance. I do know that I will not recommend it to family or friends.