My husband booked a facial for me, prepaying both the charge and tip, before whisking me off for a surprise weekend. Both of us had looked into Sedona based on the rave reviews it had gotten.
I was booked for an 8:30AM facial. I arrived 15 minutes early so I might get ready, use the restroom, and relax after my drive in from Plano. The doors wee locked. I circled the block a couple of times and each time I came back the doors were still locked with no sign of activity inside. Finally at 8:30, I pulled on the doors making a loud clanging sound and someone came to let me in. She then made me complete paperwork regarding how often I drank, when I last saw my doctor, what my stress level was (increasing from this experience), etc. I protested, saying I was only getting a facial and was told they had to have the form for their files. Rather than delaying further, I completed the form hastily and said I was already being made late for my appt. She told me they did not open until 9:00. At this point I was very angry and would have left except my husband had prepaid. I told her I had an appt at 8:30 and that it and tip was prepaid.
She took me back with nothing said and gave me a key to a locker and a top wrap. She verified with another women that no robes were given for facials. So I left my jeans and shoes on. As I stood not knowing what to do, someone folding sheets asked if I needed help and I said I was needing a facial. She said she was doing it and pointed to a room.
I was asked to lay on the table. There was no attempt to provide any neck or knee support. She did offer to remove my shoes but given I had no slippers or socks offered I declined. I did not want to walk around barefoot and I have never been to a massage or spa setting that expected me to. I laid on the table flat on my back with no support throughout the 1 hour session, except for when I bent my knees putting my feet on the table to save my back.
The woman turned on the classical music which was played too loudly for relaxation. She began the facial and all I could smell was nicotine. For the whole hour, all I could smell was nicotine. She applied product after product, none of which had any scent -- at least none that could override the nicotine smell.
I needed the facial because I really needed blackhead removal along my cheekline. She removed some on my forehead, nose, and chin and never looked at my cheekline. And it was the most painful digging into my face I ever had. She also did not do anything to my neck until the end when she wiped product residue from my face off my neck. Then, as if an afterthought, she placed her hand across my neck about 3 times open-palmed. Other than this and a few bad attempts at circular runs on my shoulders, there was no treatment done between jaw line and shoulders.
In addition to all that, the woman left 2 times during the session. The first time was during the steam, at which point I had to reach up and adjust the steam to blow on my full face rather than only 1 cheek. All I can assume is that she took a cigarette break while the product had to have time to work. At other places this is when I usually have my hands massaged or full neck seriously massaged.
I was glad when it was over and went home to dig out my own blackheads (which came out easier because of all the product.
I don't know who thinks this is a great place. Obviously not anyone who has ever had a good facial before. I am only glad my husband was unable to get me a massage at the same time.