I had taken my dog here and had some problems. Fair enough. I wanted my dog's record so I could take my dog somewhere else. I asked for it in person, and it was not given to me, but I was told it would arrive in the mail soon. Then I was sent a letter stating that my consent was needed... even though they didn't ask me for it in person. The consent form wasn't even included in the envelope like they said it would be. So now I have to go BACK to the vet clinic and ask for it again. I am trying to board my dog somewhere else and am dependent on getting my hands on a record that won't be released. Unprofessional and poor customer service.
I had a really bad boarding experience somewhere else when I decided to take my dog to a vet kennel closer to my home. My experience at the place close to my home made me wish I'd just driven the extra miles to the highland animal hospital. With the gas prices so high I had made a bad choice. I have now realized that highland animal hospital does meet most of my needs and most of all the vets are very polite at highland .