I am in the middle of this good bad thing. DESIGNSCAPES WAS RUN BY BAD PEOPLE!! NOW IT IS CHANGED!!!. I had a bad experience also but the new people over there made things right. My contractor said it was a pleasure to be able to contact the designer directly when there was a change or revision. it is refreshing to see that there are still honest people in Designscapes. It is refreshing for a company to admit there owners basically sucked and that they are taking care of business.