I have been going to Parents for over 30 years. We've had new cars, junkers and everything in between. My experience?They do the work on time, unless they uncover a hidden problem (very rare), they always call you before proceeding, their estimates are accurate and they're totally trustworthy. When we had junkers, they'd often advise us not to bother fixing something, it wasn't worth it. Or they'd suggest a cheaper alternative that was appropriate for a junker.If they say I must fix something, I totally trust them and do it. Their rates are not cheap, probably average from what I have heard from others. But they won't, absolutely won't, cheat you.